Customer Ratings & Reviews

I have to use my protection plan when my s24 ultra began having cellular issues almost a year and a half later, and apart from a deductible I needed to pay, I was going to receive a completely new phone. Granted, it was going to be the same model but if for $100 I'm able to get a complete replacement, that's worth every penny especially as a total tech member. On top of that, Best buy was going to give me an entire month to do a data transfer before shipping out the old phone. You really can't beat that sort of security

Love the fit and the quality. The only thing I would like is if they read my messages to me.

I believe there is a group of consumers with a very specific set of needs from their earbuds that differs from what the majority look for in earbuds. From my experience, these fit that need. I don't care about having the highest audio quality or best active noise cancellation. I don't need those features from my earbuds. I use my earbuds at work, where I need to be hands-free to take a call, but need to hear what's going on around me. AirPods Pro have the best transparency earbuds can offer, hands down. But if you do not like Apple products, or use an Android phone, these are a viable substitute. I don't know why a good transparency mode is hard for other earbuds to emulate. I tried several pairs of high-end earbuds and all of them still made me feel like my ear was plugged and I was talking to myself underwater with transparency mode on. I do not get any of that with these. It's not like you're really compromising that much on features. Music still sounds fine if you're not an audiophile, and they have a lot of customization features within the app, which is a pretty decent app. I'm confused by reading other reviews about people complaining about the fit. Getting a proper fit on these is very straightforward, Sony supplies a video that shows you exactly what to do, and there are five different sizes of retention ring to choose from. They don't feel like nothing is in your ear, but the lack of silicone jammed in your ear canal certainly makes them better for long-term use. I can wear them until the battery is dead with no discomfort. What doesn't make them better for long-term use, and this is really my only complaint, is the battery life. But if you've been using other earbuds that only have a 5-hour battery life, you won't notice much difference here. Ultimately, if your use case matches what I described earlier in the review, this is pretty much your only option. I'm just happy that they're actually above average in that case

About a year in and I don’t think I’d be switching, noise canceling definitely helps, however, after a little bit of a year, my left ear it’s starting to not connect right, I don’t know what could be but around solid product. I would highly recommend this to anybody looking to switch over from over to the ear to in ear.

I’ve always been a fan of Best Buy protection. We’ve been burned by other electric warranties in the past with faded recipes that were required to be legible. Never the problem with Best Buy, it’s always on file & with the yearly plan, all our electronics are automatically covered.

Trust Bestbuy! They will take care of you! Every item needs its protection and this is it. Great customer service!

If anything happens to my purchase, best buy has a great return or replacement policy for my tech purchases

I've been a total tech member for years. Great investment for the money

Great warranty! It’s the best thing you can do to protect your purchase.

Having Best Buy protection allows me to feel secure in my purchases. I feel that when my devices are no longer working and when I change my mind on recent purchases it truly helps take the weight off of stressing about returns and having devices that don't work as well as they should.

The Best Buy Monthly Protection Plan has been an absolute lifesaver for me when it comes to safeguarding my valuable tech purchases. This protection plan offers comprehensive coverage and has provided me with peace of mind knowing that my products are protected against unexpected mishaps. First and foremost, the coverage provided by the Best Buy Monthly Protection Plan is outstanding. It offers protection against accidental damage, mechanical breakdowns, and even normal wear and tear. Whether it's a cracked screen, a malfunctioning component, or any unforeseen issues, this plan has me covered. The flexibility of the monthly payment option is a standout feature of this protection plan. Instead of paying for the entire coverage upfront, I can spread the cost over a period of up to 24 months. This allows me to budget more effectively and makes the plan more accessible and affordable. I have found the claims process to be incredibly smooth and hassle-free. Whenever I've needed to file a claim, the Best Buy team has been responsive and helpful. They guided me through the process, answered all my questions, and ensured that my claim was handled efficiently. The prompt repair or replacement service provided by the protection plan is truly impressive. In instances where my covered product needed repair, Best Buy arranged for the necessary service quickly, minimizing any downtime. When a repair was not possible, they promptly replaced the product, ensuring that I was back up and running in no time. One of the aspects I appreciate the most about the Best Buy Monthly Protection Plan is the added convenience it brings. The plan covers products both in-store and online, so I have peace of mind regardless of where I made my purchase. Additionally, the plan is transferable, which is great if I decide to sell or gift my product. Lastly, I must mention the exceptional customer service provided by Best Buy. Their knowledgeable and friendly staff have consistently gone above and beyond to assist me with any inquiries or concerns related to my protection plan. Their commitment to customer satisfaction is evident in every interaction. In conclusion, the Best Buy Monthly Protection Plan is a fantastic investment for anyone looking to protect their valuable tech purchases. With its comprehensive coverage, flexible payment options, smooth claims process, and prompt repair or replacement service, it has provided me with invaluable peace of mind. If you want to safeguard your tech investments and avoid unexpected expenses, I highly recommend considering the Best Buy Monthly Protection Plan.

Easy to use. It’s Included with membership. Best deal.

I have had this for years now. I buy a a lot of Apple products. The Apple products get the AppleCare plus care plan which is great because it covers your iPhones iPads and your MacBook accessories for two years and I have had a few phones that I’ve had to get replaced and I’ve had a screen on a computer. I’ve had to get replaced and this coverage totally protects you with it. Also, any other electronics like PlayStation five controllers or Nintendo switch control controller sometimes get stuck or the controller swamp function properly anymore you can get these replaced with this plan.

What I really like about this protection plan is how easy it is. No complicated forms, no arguing with customer service—just straightforward coverage. I had a small issue with a controller, brought it in, and they took care of it immediately. The monthly cost is super reasonable and it gives me peace of mind, especially for electronics I use every day. Definitely worth having.

Great Protection plan they cover all my help me with all my questions and repair all my electronics

They made it easy and fast, no hassle. Returned and new one ordered to our home.

Outstanding professional gentleman helped with all my questions. Friendly and we felt not rushed in making our decisions.

Will always get protection on my devices, especially big purchases

It’s so worth it, won’t ever have to worry about anything breaking

Great to have Best Buy Member Protection! Gives me peace of mind.