Customer Ratings & Reviews

The peace of mind offered by having this protection is great. Especially When you get it on most purchases with TotalTech.

Best money I have ever spent tech guys unbelievable their knowledge and quick thinking

The price is excellent. The service is great. I would recommend this purchase

Always great to get an item and know you have additional protection if something occurs

I love this web protection. No worries at all I would definitely recommend it to others

Highly recommended to get the plan! You can get wrong on getting protection on your item purchases!

Insanely touchy… as other reviewers pointed out it is easy to accidentally stop music with just brushing the side however the deal breaker for me was walking my dogs on a windy day, the wind noise against the outer part of the bose was crazy loud and I had to actually remove them. Ultimately I returned them and went with Apple AirPods.

this product is amazing use it daily for gaming and never have problems with it

Never leave home (bestbuy) without it! Has come in handy on several cases for me! Glad its included with the total tech membership now!

I had no issues with the Monthly Best Buy protection plan.

Good services! Really happy With the team and their attention

Bought a portable Bluetooth speaker (it was on sale), took it back about a month later, had used it a couple times and it stopped charging and would not turn on. Wanted it replaced as it should be under the total tech membership that costs about $200/year. The item had been discontinued and they were unable to replace it with the exact item, the gal at the counter said she could give me my $$ back, but didn’t want to give me my gift card funds back that had been used to purchase it. I said I wanted those funds back as well, so a manager type person came over and asked if I wanted to replace it with a similar new model, which I agreed to. We went over to look at the replacement models. Initially we looked at one that seemed similar in size, performance (and to the original price of the one I had bought), but he said he was mistaken, and then showed me a smaller one that had a much more tinny pitch, that was about $150 less than the original price of the speaker I had purchased, though close to what I had actually paid on sale. I expressed my misgivings regarding the quality and differences in the replacement , but begrudgingly agreed to the exchange. - since then I have gone online to read comparisons, and the larger model is actually considered by most reviewers to be a replacement for mine). However, when I went to the checkout for the exchange, he wanted to charge me extra for the newer (though lesser quality) speaker, at which point I refused, asked for my money back, and said I would spend it elsewhere. Even then they could not show me the receipt demonstrating that my gift card funds would be returned to me. I have tried to support my local stores and Best Buy, but got a lemon and was basically told to suck on it instead of receiving good customer service.

Best Buy protection plan is very useful. They come service for free if you have any problems else they change.

Best service in the business. Well knowledgeable staff always eager to help.

I love Best Buy total and the geek squad protection plans!

Love protecting everything with this. It makes me happy because i don't worry about things breaking

Great protection service from best buy. Already used service to fix a previous appliance and service tech was excellent.

I haven’t had to use this yet, but I would expect that it would go smooth given previous dealings with customer service.

Have not had to access yet for recent purchase, but accessed in the past, excellent service and response.

Would be nice to win a gift card. Always have a wish list when i walk into Best Buy.