Customer Ratings & Reviews

Best Buy Protection made a stressful situation easy. My laptop developed a hardware issue and the claim process was incredibly simple. The team walked me through everything and the repair was finished sooner than expected. Five-star experience.

The protection plan works great if you like gadgets like me. It pays for itself. I've had a few items that didn't last very long beyond the manufacturer's warranty. I also like the return policy of the protection plan.

A great option, at a great price. I'm not a big fan of purchase protection plans for things I buy. It always feels like car insurance with an expiration date. You have it, and you pay for it just and case but it's worse if you don't use it, you lose that extra money you paid and normally it doesn't renew unless you buy another plan if available. So, I don't bother. My electronics usually last and the value goes down in time making the insurance more expensive than the product. But in 2020 I bought new TVs and stands for my rental. I wanted to mount it on the wall, and I didn't want to be liable if anything went wrong. I looked around for installers and chick their prices. Decided to check with Best Buy for the installation price. This is when I saw the Best Buy Totaltech option which includes free installations for the Tv. The plan is for 24 months and auto-renews for the same price. The price was the same as what I saw for the installation of one tv at other sites but as more. Free GeekSquad tech support is available 24/7 for all your tech. Free standard delivery, installation, and haul away for almost anything you buy. free two-day shipping like Amazon Prime. VIP access to some new merchandise before others. There's more but this review would be too long. I have to say converted to Totaltech. By the way, did I mention it covers 2-year protection for future purchases. Need I say more. I renew every two years

This is the reason why I choose bestbuy they always stand by anything bought from them

Worth purchasing just for the extended warranties and return periods!

Very important to have. We felt it best to add this to our purifier to make the most use of it.

Best way to protect your computer(s) from issues as they age and need upgrades. My latest upgrade on an Alienware was massive, and it required many hours of work to MAKE it work, but no other charge was incurred. Note that the store Geeks are usually better than the online ones, as you never know who you will get online-I had one bad experience with that.

Warranty is always the way to go. Just in case. Yup

Best purchase, will definitely buy again if need too.

This is truly a game changer. Consumer electronics simply aren't made to last and generally most will come to an end of life use within a couple years. BestBuy Total Tech adds a huge peace of mind and allows me to make purchases without concerns on it breaking down. Apple products are not covered the same way so dont count on apple to be covered. Their coverage is a JOKE even with Total Tech you have to make an appointment in store, come back have them diagnose and potentially have to send even your AirPods off for service. Apple coverage is garbage. everything else is pretty legit!

I like Best buy a lot. They always come through I'm a member and I get all my home electronics with them. They always treat me great

Works as intended! No issues purchasing or usuing.

Got a bum pair of bose earbuds using lots of rewards $. Able to exchange and not lose any rewards $. Yay! So many devices are covered! Love avoiding individual coverage for each device. This is very cost effective and easy to remember who to contact when I am stressed about broken tech!

Great peace of mind when you purchase an item from store

Better protection than Superman offers. I recently signed up for the Monthly Best Buy Protection plan, and I have to say, it's an awesome investment for anyone who wants to ensure their devices are protected. The plan offers coverage for up to 24 months and covers everything that breaks. I was pleasantly surprised to find that it was even included in my Total Tech package, which made it an even better deal. I highly recommend this protection plan to anyone who wants to avoid the stress and financial burden of dealing with unexpected repairs. With the Monthly Best Buy Protection plan, you can rest easy knowing that if something goes wrong with your device, you can easily get it fixed or replaced without breaking the bank. One of the best things about this plan is the peace of mind it offers. Whether you're worried about drops, spills, or other types of damage, you can trust that your device is covered. The customer service at Best Buy is also top-notch, and I've had great experiences with them in the past when I needed help with a device issue. Overall, I can confidently say that the Monthly Best Buy Protection plan is an excellent investment for anyone who wants to protect their devices and avoid unexpected repair costs. It's a small price to pay for the security and peace of mind that come with knowing that your devices are covered in case of damage or malfunction. I highly recommend this plan to anyone looking for comprehensive device protection.

I had to use it on a vacuum I bought! One of the most easy experiences I’ve had!

I love it if i didnt have it my sons computer i had worked on would had cost me a fortune but it saved me so much money because it covers them places everything free instead buying one part cost 100 to put it in

[Employee of bestbuy] The Best Buy total membership is amazing to have 24 months of protection on qualified devices

Best buy protection plan is definitely worth it. Staff is friendly and supportive. No hassle and they work things out the best way possible for you.

Works great. Works better then the playstation portal.