Customer Ratings & Reviews

Having the Protection on any of the items that I own is amazing I don't have to ever worry about buying a new one when I could just get a replacement if anything ever happens to my item it gives me peace of mind that best buy can work with their customers

“No Excuses” Customer Service delivered by the great folks at Geek Squad. Tristen Bolf explained everything step-by-step, patiently answered all of our questions with respect. Any issues or support needs are quickly resolved beyond our satisfaction. Great Value as all of our devices were easily added to this previously purchased Protection Plan at the time of their purchase, at no additional cost. No reason not to purchase this coverage.

This Bose stereo is far beyond expectations. Sound was crisp along with appropriate amount of base. Would highly recommend it.

It's a great feature to the Best Buy plus membership. Savings in having the automatic extended warranty.

I enjoy going to Best Buy because the staff is friendly, knowledgeable, accurate, and caring about what I need and will try to help me get what I need. If they don't have it, they offer to have it shipped or will mention what they do have in stock and is comparable to the item I originally went to buy.

Have a problem with your product ,i did ! I returned the item with no issues orlong wait. Great service and great policies.

We have had this for our flat screen and wall mounting, our new refrigerator freezer, as well as our washer dryer, iPad, MacBook. It just makes life easier knowing a phone call takes care of things

You can’t go wrong with total tech protection from Best Buy!

Very good policy specially went expensive product extensions warranty expired

Maybe you can stop this from being bill to pay without my content. I’ve been trying for years to stop this from being happening and being billed. Hopefully this will help me get through this time around.i would recommend to someone who needs it for their items which they brought from Best Buy.

This is one of the reasons I buy from Best Buy. It is great.

I like it I've used the delivery and discounts. The only problem I have had was when I cracked the screen on my samsung watch. I had a lot of difficulty with my appointment to get it fixed. The person helping me had a lot of problems and there was no manager or anyone else

Always protect your product. i have the total tech membership which i totally recommend haha get it. If you shop at best buy as often as once a month like i do. GET IT! It gives you protection on everything you buy with no extra charge. Super easy and quick from best buy as well when you need something replaced.

This protection plan was amazing. It saved me so much money by just having it.

Hood product and I’m happy that my stuff is safe and ok

Added the protection to our purchase to guard against loss for our business.

I never use this type of service before buying products from Best Buy. I will never lose this package.

If you are on the computer for hours at a time or just a few minutes a day, things happen. You can't always count on or wait for a friend to come over and help. So let the Geek Squad be a new friend. Remote, a home visit or bring your computer to the store. 24, 7 they always have you covered. Worth every penny!!!

Comes in handy for when I need help or wanna add anything to my pc and there very fast at what they do.

Its a good plan but at the same time a scam My daughter broke her tablet they replaced it then not been dropped not a scratch on it an had the good case an everything the screen gos black an they said they couldn't do anything i told em this is the supposed new one i believe i hada pay 50-100 bucks to replace an it was on there end probly not new but a referbished one witch i was told was a new one an they said i have to by a new one its not covered any more