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Customer Ratings & Reviews

Your price for this item is $50.99
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The comparable value price is $99.99

Customer reviews

Rating 4.4 out of 5 stars with 3477 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers find value in the extended battery life and wireless charging capabilities of the Juice Pack External Battery Case. Many appreciate the added protection and the relatively slim design, despite some noting added weight and bulk. While some feel the price could be more competitive, the ease of use and overall quality are frequently praised. The case is generally considered a good option for those seeking enhanced battery life and wireless charging convenience for their Apple iPhone 7 Plus and 8 Plus.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 174 Showing 3,461-3,477 of 3,477 reviews
  • Rated 3 out of 5 stars

    Adequate

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking and sturdy, so good protection. Battery does not seem to hold as much charge as 6 Plus model. Also, cannot be used with Lightning headphones or Apple's 3.5 mm to Lightning dongle. It only has a mini USB port. Thus, unless you can find a Lightning or 3.5 mm plug to mini USB port, then you must use Bluetooth headphones.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If this was a $30 case it would have been okay. But it’s $99 so I had higher expectations. For starters the Mophie was only able to charge my iPhone 7Plus once before being depleted. I had a different charger that went more charges but my iPhone quit recognizing it. My biggest complaint is that the top of the charger broke off after only six months worth of use. The charger was still usable but looked odd. A month later the main part of the case developed cracks rendering it unusable as it snagged clothing. For $99 I expected a much more robust case. I would not recommend the Mophie due to its poor construction and wear.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Keeps going and going..

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely worth it. Yes it does add some bulkiness to your iPhone but you do not have to scramble for a charge.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy if you want more than a year from it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product I have had to return now 3 xs most last 6-8 months. You can only charge it with a Mophey chord (no android chord work,) or the circular mophey base... no other chargers will work. 1. It’s extremely hard to remove the phone from the case, which is good as the safety of the phone is well entacted and bad b/c when you want to charge it, or the two separately it’s so hard an athletic 18 year old had a problem gripping it to pull it out! 2. You have to find the exact right spot on the base to charge it. Which the slightest nudge or movement will stop the charging process without the noise that it stopped charging 3. the charging lights are underneath the phone and on h th e under edge of the base wear you can’t see it unless you lift it off the table. 4. When charging the phone when away from home the case heats up and can get pretty warm. In the summer this is a huge problem as it can overheat the phone and iPhone fail safe to shut down or cause halos around photos 5. It out of no where has stopped charging on the port and with the cord 3 xs now 6. Mophey makes you pay them with a credit card for shipping label to return the item and if it’s damaged due to “my own negligence” or damaged in the mail... they will charge you for the new one they sent you... this is their own warranty policy. Luckily I have never been charged for the new one, but since I have no clue why it’s stopped charging it always worried me 7. After a third time returning and getting new I’m Now told they cannot send me another of the same product but instead I can chose 3 accessories which there is nothing else I want or need nor will they have a warranty on them plus I still have to pay to ship this product back almost $30 each time and pay for them to ship me the new products. The product was $149 originally and now are $99 but there are no 3 accessories that total that since I’m Not allowed a case at all to replace the case I have! 9. I can go a whole day with this phone and the battery case charging which is ok but I would have thought a case could hold a longer charge than the ear buds and charging case I bought last year. 10. Great idea, just not worth the money and time nor the “warranty”‘

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Phone will not sync with Mac with Juice Pack on

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just plugged the phone with the Mophie from the USB on my Mac to the micro USB on the Mophie and it does not sync. So if you're someone who likes to sync for photos, and transfer music hardwired from iTunes (like me), then you'll be disappointed (like me). Sadly I'll be returning the Juice Pack. As far as fit and finish- The JP is nice.. It's got a nice feel to it, doesn't add a ton of weight or bulk although you will notice a little some. I've used Mophie's on previous Samsung phones and they've been great. I wouldn't expect any less with this one. I just don't have the time to remove it and put it back on every time I want to sync it with my Mac.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      The juice pack air for the iPhone7 plus is designed to offer syncing through the juice pack. It sounds like the juice pack you had wasn't working correctly. If you ever run into any issues in the future please reach out to our customer service team for information on our two year warranty.

  • Rated 2 out of 5 stars

    Problems with the 7 Plus Case Charging

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used Mophie battery cases for years going back to my iPhone 4. I now have the iPhone 7 Plus and immediately purchased the Mophie battery case for it. I've had it for a few months now and it's already had to be replaced due to it not charging my phone. I got the replacement case a couple weeks ago and this new one isn't functioning properly. My phone charges, but the case won't charge. I'm very disappointed in this case and the problems it has been having, especially at the price you pay for these.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Please reach out to our customer service team for troubleshooting tips.

  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Not worth the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had Mophie cases before on previous iPhones and this one flat out sucks. $100 for less than a 50% charge us pretty ridiculous.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Thank you for your feedback. We’re constantly striving to improve the way we do business, as well as delivering the best products possible. Your comments are a big part of helping us get better.

  • Rated 1 out of 5 stars

    Don’t Buy! Poor Battery & No Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Mophie didn’t even give my phone a full charge - only to 58%. And my iPhone8 plus only received about 30% of calls while in the Mophie case. Once I took it out of the Mophie case. 4 voice mails and 7 text finally came thru from over 24 hours earlier! Returning Tomorrow!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does NOT work with iPhone8plus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case and quickly found that the case was not charging my iPhone8plus. I called mophie and they stated that this case is not designed to support the iPhone8 plus. please return it to the store as the case can seriously damage your phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spend more time charging my phone and case than I did before I put this on. It's never charged, I'm about to return it. It doesn't know when the battery is low, you have to press the button, it's not worth it.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      Make sure you take advantage of our two year warranty!

  • Rated 1 out of 5 stars

    Not like previous mophie cases

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm soooo disappointed with this iPhone 7 charging case. It only charges my phone to 50% they changed too much from the old design. Not happy at all, Definitely returning this one :(

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It sucks.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time buying it and last. This product doesn't charge my phone. It only works dor 30 minutes and i have to re charge the case.. disappointed!!!

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      It sounds like your juice pack is not performing properly. Please reach out to our customer service team for information on our two year warranty.

  • Rated 1 out of 5 stars

    Not worth the money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second mophie case as the first one stopped working within 30 days. You'll be lucky to get more than 30% on a recharge from this case.

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      The juice pack air for the iPhone 7 plus is designed to offer up to 60% extra battery. If your juice pack air is not performing as it should please contact our customer team for information on our two year warranty.

  • Rated 1 out of 5 stars

    Complete Disappointment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing like my past Mophie charging cases. I get 20-30% charge put of the pack, not the 100% they claim.

    I would recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      The juice pack air for the iPhone 7 plus is designed to offer up to 60% extra battery. Please reach out to our Customer Service team to discuss warranty options.

  • Rated 1 out of 5 stars

    DOESN'T FIT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS CASE DOES NOT FIT THE IPHONE 8 PLUS. COMPLETELY WASTE OF TIME.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one, only 60% of charge!! I hate it! Trash!

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      If you feel your juice pack is not working as it should, please give us a call at 888-866-7443, so that we can discuss a solution with you. mophie

  • Rated 1 out of 5 stars

    Battery Short Life

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not excellent product ever! the battery will gave me 25%

    No, I would not recommend this to a friend
    • Brand response from mophieSupport
      Posted .

      It sounds like your juice pack air for the iPhone 7 plus may not be working as it should. Please reach out to our customer service team for troubleshooting tips and information on our two year warranty.