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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 160 reviews

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89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 160 reviews
  • Rated 5 out of 5 stars

    Everything I hoped for:)

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the blue Ballistic Nylon version (I snagged it while it was on a 4 day sale...BONUS!). After taking a day or so to familiarize myself with the features, MOTO, etc. I have come to the conclusion that this phone is amazing. I originally wanted it for the battery life and the camera, which are exactly as described. I do enjoy not having to charge my phone every day, now it's about every third day. The camera is so simple and easy to use, with great clarity to the pictures. But the ease of use of the operating system, without all the bloatware that I had with my previous phone was very nice, very clean. ( I had a Samsung Galaxy 3, which i liked quite a bit, but Samsung has so much extra added to their phones...) The one thing that may have been a detractor of the phone was that the music player was Google Music, which I'm not overly familiar with. But that was easily resolved by picking a music player from the Play Store, of which there are many choices.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great phone with limited capability while in call

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this phone until I found out you can't use any data while in call. So when I'm driving my Ford truck with SYNC and have a phone call going I can't get updates on my Google Maps because that's the way this phone is made. You can't send a text message either while in call. This takes me back 4 years in phone technology. I will say the phone is easy to use. It is very fast. The pictures and videos it takes are amazing. But you can't Multi-task and that is where the issue lies. I'm taking mine back today because of that. I've had good luck with my Razor M that could multi-task. This phone is going back today.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trouble from day one. Constantly turns it to vibe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many problems. Turns to vibe, missed calls, black screens a lot.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Please contact our customer care team for help with troubleshooting these issues. http://bit.ly/MotCustCare MotorolaMobility

  • Rated 1 out of 5 stars

    No good signal strength

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible signal strength, connectivity problems on wifi

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      I'm sorry to hear you've had issues with the signal and WiFi on your Droid Turbo. First, please ensure that your software is fully updated. Go to Settings > System updates > Check for system updates. If you're still having issues after updating the software, then please give support a call to troubleshoot.

      -Tom MotorolaMobility

  • Rated 5 out of 5 stars

    Great phone with awesome battery!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are going to buy this phone, get it from Best Buy! They are the only ones that offer the blue color and also have the great deal of getting the phone for just $1 on contract. I was at the Verizon store the same day I ended up purchasing this phone from the Best Buy just down the street and in the Verizon store which was charging $200 on contract for the same phone. The specs on this phone are great and it runs just as smooth as you would expect. I typically don't get the full 48 hours that it suggests that you will get with the battery, but I regularly get 36 hours which is more than enough with the quick charging that will charge it from 0 to 100% in just about an hour and a half. This has been a great phone, and I have already owned it for almost a year! I highly recommend getting this phone. The turbo 2 that will be coming out will be very similar too, so check it out in just a few months. It is supposed to have built in wireless charging!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within hours I knew I didn't like the phone. Not user friendly at all!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Motorola phones since I first started with Verizon in 2009. I upgraded from a Droid RAZR M to the Droid Turbo and I couldn't be happier. After the disappointment of the RAZR M I was a little skeptical, but after using this phone for a while I can say it delivers exactly what Motorola promises. It has phenomenal battery life and the I have yet to max out the processor even during some extreme multi tasking. I highly recommend this phone for anyone looking for a quality device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone now with the Advanced calling 1.0

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery is good, I read the early reviews which caused me to wait until they added Advanced Calling 1.0 to buy this phone and I love it. The Moto features are great, including the reading my text when I'm driving and the auto functions. It has a great battery life. With light use, I easily make the 48 hrs but with my usual use I get about a day and a half. On days that I'm all over it I get about 30 hrs. I make sure I end the task when I'm not using the phone though. Two things I wish were different, SD memory, and Speakers for music. But it's not unbearable, i just prefer to not use the cloud.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big Upgrade from an iPhone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I do not like about this phone is the email deleting. This has t be done one message at a time. Hopefully an upgrade will fix this. Camera is awesome, apps are easy to use, the MOTO feature is pretty cool. I got the Blue and my daughter got the red, we got cases right off the bat and have not had any issues. I did notice the phone puts off a lot of heat. Might just be me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Motorola Droid Turbo

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, long battery life. Much quicker to open apps compared to old phone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Volume

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so pumped to get the Droid Turbo and was moving up from a Galaxy S3. What a huge disappointment !!! Sure it is faster and the camera is better but there is NO volume. I like the bigger screen phones because I figure that is what your looking at. I like to watch videos, music and such and really want some volume which just isn't there. I am only two days in so will probably take this phone back. My wife has always had Iphones yet I never wanted to drink the "Kool-Aid" yet when I hear her new 6 it blows me away with it's sound. I want a bigger screen and bigger sound !!!! Any Suggestions ????

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great battery life

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband bought this and can't stop talking about how fast it is and how long the battery lasts. Great phone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    countdown to return to Apple

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i am being generous with 3 stars. I left Apple products because of lack of upgrades in camera. The droid gets very hot, while using gps for less than half hour phone got extremely hot and froze up. As for the massive battery, it does great if you don't use phone for anything otherwise it may get you a couple more hours than iPhone 5. The camera is good however I have not printed off yet. Storage at 32gb is good however the pluses to this phone is not worth the downside and no the battery is not a plus as I said it's just a little better.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The BEST smartphone available today!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    None better! The BEST DROID YET!! HAPPY HAPPY! This droid has NONE OF THE PROBLEMS reported about earlier phones. It's Perfection wrapped in a blue case!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last phone was the Droid RazrM. I was afraid this one would be too big, but the size is perfect even for my small hands. The functions were very similar to my old phone, so I transitioned easily to the new one. Before buying it, I read all the reviews about the other phones out there and realized that this was the best. Also couldn't beat the price $1. For anyone interested, the Blue Ballistic Nylon does not have "Verizon" written anywhere on it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use and good storage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use. Plenty of storage space. Its case protects it enough so that purchasing an additional protective case is not necessary. I am very satisfied with this purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but Different

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is much longer, but the apps are significantly different from my Galaxy S3. Still like it better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best American Made Android Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't upgraded to Android L. It is a Verizon-made upgrade and not officially from Moto. Waiting for the Android L upgrade to stabilize a bit before making the move.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very poor durability

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone and it worked well for 31 days. It was sitting in the cup holder of my car when I hit a (small!) pothole and the screen shattered. I purchased the upgraded warranty from Best Buy but they won't cover a screen replacement. They wanted $150 and 2 weeks without the phone to send it away to fix it (31 days! with upgraded warranty!). There is a 1-time screen replacement available through Verizon for the Droid Turbo, but it applies to every other color except BLUE because they don't sell the BLUE one. My lowest-cost option was to send it to Motorola and get a refurbished replacement phone for $125. I have had all sorts of electronics for years and never had anything break so easily. I will not be returning as a Best Buy customer as they did not stand behind this defective product. I suspect Verizon knows there is a defect in this product - that's why they offer the 1-time screen replacement - but the BLUE version is a Best Buy "Exclusive" and they don't offer the same consumer protection.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hello Peeved,

      The screen on the Droid Turbo is built tough with Gorilla Glass, but keep in mind it's still glass and can be broken. That being said, the Blue Droid Turbo does have a screen assurance, please give them a call again and inquire about it.

      -Tom MotorolaMobility

  • Rated 1 out of 5 stars

    screen isn't very durable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No where that I have found says that the "blue" turbo isn't covered under the screen assurance program offered through Verizon and Motorola but it isn't covered. Verizon, Motorola, nor Bestbuy will cover the screen without you paying minimum 150 dollars

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We're currently investigating options to address your concern with the Droid Turbo Screen Assurance Program and the Blue Nylon Droid Turbo.

      -TomMotorolaMobility