
Enjoy the stunning, lifelike display of this Motorola DROID TURBO MOTXT1254VB 4G LTE cell phone, which features a 5.2" Quad HD Super AMOLED touch screen with Corning Gorilla Glass 3. The 21.0MP rear-facing camera captures crisp 4K Ultra HD videos.
Verizon Edge option available. Learn more ›
Q: does this phone have a free replacement on the screen
A: NO they will not replace it.Best Buy stores sells a specific exclusively colored cell phone which the manufacturer & carrier will not honor an advertised product warranty. I recently purchased a Droid Turbo phone in the new Best Buy exclusive (blue) color. The device is also exclusive to Verizon Wireless. The Droid Turbo is advertised by both the manufacturer (Motorola) and Verizon Wireless as including one complimentary replacement of a damaged screen under what both call the "Screen Assurance" program. I dropped the phone less than 6 inches onto my counter top and the screen of my 13 day old device shattered. I contacted Best Buy and attempted to submit a claim through Geek Squad insurance. I was told by the store that the Droid Turbo comes with one free replacement and that I should contact Verizon Wireless to file the claim. This set in motion a 6 hour ordeal in which Verizon Wireless, Motorola and Best Buy all pointed the finger at each other while each stating they would not honor the policy. After the 6 hours, the bottom line is that Best Buy states it is an advertised feature of Motorola that uses Verizon Wireless as the agent to receive damaged devices and distribute replacement devices. Best Buy also stated that there is no way to get their blue device replaced without filing a Geek Squad claim and paying a $149 deductible. They informed that Verizon would only replace with a black device. Verizon, meanwhile stated that had I purchased any color other than blue, they would happily provide the free replacement. However, since Best Buy circumvents the carrier on all of their "exclusive" blue phones, Verizon cannot accept them (even if I was willing to accept a black replacement). They stated that Best Buy should be the one honoring the Motorola policy on best buy exclusive devices just as Verizon honors all non-Best Buy-exclusive devices. AT NO TIME DID BEST BUY INFORM ME THAT BY PURCHASING ONE COLOR OVER ANOTHER I WOULD BE FORFEITING MY RIGHT TO AN ADVERTISED FEATURE OF THE PHONE. VERIZON ALSO STATED THAT THIS EXCEPTION IS WIDELY KNOWN TO EACH COMPANY, DESPITE NOT INFORMING THE END CUSTOMER PRIOR TO PURCHASE. Lastly, I spoke to Motorola who stated that the "screen assurance" is not, in fact, their policy at all, but rather Verizon's. They stated only Verizon or Best Buy can fulfill the replacement. They also said they did in fact have blue devices available and can replace my broken device for a $125 charge. Ultimately I was told that the only reason the policy would not be honored is because I bought the "Best Buy exclusive color" and that had I simply purchased any other color from Best Buy or any other retailer, the policy would be honored. Best Buy does not provide any information at point of sale to inform the customer of this odd exclusion. More importantly, Motorola's website advertises the benefit (without exclusion) and redirects to a Verizon Wireless web page with a program FAQ and instructions for filing a claim. The program FAQ also states no exclusions of any specifically colored device. I feel this is false advertisement that caused me to purchase a device where known restrictions were not provided to the consumer. Note: I have the screen shots captured from each company's websites as proof that (as of today) this misleading advertising is still in place. I even offered (as a last effort) for Verizon to simply credit me $125 to offset the cost of replacing the device directly from Motorola. I assumed Verizon would provide such credit (amounting to less than one month's bill) as a gesture of good will to an over 20 year customer. My request was denied.
Q: Has the Droid Turbo been upgraded to Lollipop yet?
A: Hello, The Droid Turbo has not gotten Lollipop yet. However, Advance Calling/VoLTE is available after you update the software on your Turbo. Go to Settings > System updates > Check for system updates. -Tom
Q: 64gb??
A: I have asked a couple of different ways. I called a couple of stores, asked VZW and used Best Buy's chat. It looks like right now at least the 64 GB variant is going to stay a VZW store exclusive.
Q: Does the phone support USB OTG?
A: Yes, you can use USB OTG to transfer data from a flash drive or connect a keyboard or mouse.
Q: When will this become available?
A: Some stores have them in stock right now if you ask them. I would also call them first to confirm. As for online, I do not know.
Q: Can I return the droid turbo if I dont like it?
A: I beieve, that all cell phones have a return policy of 15 days
Q: How much does activation cost?
A: $40