Customer Ratings & Reviews
- Model:
- PAY60004US
- SKU:
- 6551222
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Camera
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the edge 2023 256GB (Unlocked)'s camera quality, battery life, and ample storage. Many appreciate its ease of use, lightweight design, and smooth performance. While some users found cases difficult to source, the overall positive feedback highlights the phone's value and features. The attractive design and large screen also received praise.
This summary was generated by AI based on customer reviews.
Moto edge. The budget king
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy app doesnt let me see what i am typing. Poor design
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for purchasing this phone and for sharing your feedback, Chris. Glad that you gave us 5 stars. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_plus_2023_en. -Mitch
Very handy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use and updated, Touch screen very smooth
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .We are glad that you are enjoying the phone's functions, DavidC. Thank you for sharing your feedback. If you are interested, you can share your experience on our official Motorola online community page: https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_plus_2023_en -Belle
Electronics
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase was easy and smooth. I enjoy my new phone!
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thanks for this positive ratings, JoseA. You'll enjoy this phone as it offers great specifications. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_plus_2023_en. -Mitch
Happy wife
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture, brought phone for my wife she loves it
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for buying this phone for your wife, Davidneal. We are thankful for your trust and that you chose Motorola, and we are happy to hear that she loves it. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_plus_2023_en -Belle
Great service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast service. Great customer service. And good item.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for buying this phone, LeiderG, and for sharing your good feedback. We are glad that you are happy with your purchase. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_plus_2023_en -Belle
Mis compras
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent item and excelent service I loved best buy prices
I would recommend this to a friendMR
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Service and Good Staff. Good Product Good price
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your positive experience, MuhammadR. Our top priority is your satisfaction, and we are glad that you had an overly good experience. Thank you for choosing Motorola. If you are interested, you can share your experience on our official Motorola online community page: https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_plus_2023_en -Belle
Unreliable...
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so hoping it would not be true but .....you really do get what you pay for. I have a couple of family members who have had great luck with their Motorola phones. So I decided to buy one. I bought it in April 2024 and had to get another phone on June. Motorola support was useless. The phone would just randomly not send texts but it would not indicate the text was not sent. That is a big deal. People were not getting important messages from me. I called support and was told to clear the cache. I did that which seemed ridiculous because was not even 3 months old. Still happened way too frequently. Very frustrating and again the customer support was not helpful. I would NOT recommend this phone. You are much better off spending more and getting a reliable phone. Btw I have had the same service provider for 20 years and have never had this problem until the Motorola phone. Zero issues with my new phone. It was definitely the phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi VictoriaD, Thank you for sharing your feedback and we apologize for your experience. It’s understandable to feel frustrated. We would like to help you resolve these concerns. Please share your details at supportforums@motorola.com, and we will be there to assist you further. -Mitch
Not a good Phone, I do not recommend it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No SD card slot, full of bloat wares. You don't get the specified Gigabyte because of bloat wares. Not a good one. I just bought it coz it's on sale. Not gonna buy Motorola again!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Rommel, We're sorry to hear that you are not happy with your purchase. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Ok midrange phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone does not come with the AC charger; only with the cable. Hard to find the case and screen protector for it. Pro: it does not insta Bloatware
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're glad to hear that the absence of bloatware is a positive aspect for you, DungT. We appreciate you taking the time to share your feedback with us, we'll relay the feedback to the team. If you ever need help, give us a holler or reach out to our official Moto Edge community page: https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_2023_en. -Mitch
2023 Motorola Edge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over the Years, had Samsung's, the Reason I Switched Over to Motorola was because the last Two Cellular Phones with Samsung had Problems hearing me in Conversation when the Speaker Phone was off, only had this Motorola Edge for one Week still having the Same Exact Problem like I did with Samsung. Is this because I Purchased this at Best Buy; it is an Open Unlocked Phone?
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Ippy, we appreciate you reaching out and sharing your experience with us. So, are you facing the same concern with both your old device and your new Motorola device? It might be worth reaching out to your provider to see if the concern is on their end. For any other questions or concerns, feel free to shoot us an email at supportforums@motorola.com. -Ythan
Good phone not good reception
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good phone overall but lacks in reception and so storage but on the plus side pure android with moto skin is fantastic
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear about this experience Tgarris. We'd like to help. May we know what troubleshooting steps were performed already for this concern? To help resolve this issue, we recommend checking if your device has the latest software update. Simply go to your Settings > System > Advanced > System updates and ensure that all your apps are updated. have you tried to restart your device and see if this will help? For other concerns, please send us an email at supportforums@motorola.com. -Ythan
Battery problems
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good phone. Battery drains too fast. Would not recommend.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hello Derek. Thank you for bringing this to our attention. We are glad to know that you still find the phone good despite the fast battery drainage. We would like to assist you in resolving this concern and have some recommended troubleshooting steps that you can try to improve the battery performance of your phone. You may check out the following link for the steps: https://en-us.support.motorola.com/app/mcp/troubleshooter_page/g_id/5059. Please let us know if this helps by sending us an email at supportforums@motorola.com. We are always ready to help you. -Belle
Not great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst Motorola phone I've purchased. Bought this phone for my wife, she needs to disable the 5g in order to send text messages.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Michael, We're sorry to hear about what your wife is experiencing with the phone. It sounds frustrating to have to disable 5G just to send text messages. Allow us to help. Can you confirm if this happens at every location? As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Does not work on Visible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this phone based on the claim that it is compatible with Visible. Unfortunately Visible would not activate the phone saying it is locked. What a PIA!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ScottM, We're sorry to hear this. If you look at our carrier compatibility list here: https://www.motorola.com/us/carrier-compatibility, the Moto Edge 2023 Unlocked phone should work with other MVNOs on the Verizon network. We'd like this to be checked. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Phones don't charge.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our phones don't charge. Your on call with someone and it dies. What good is that. Not happy with that.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi PatriciaK, We appreciate your taking the time to report this to us, and we're sorry for any inconvenience this may have caused you. Are you using the original Motorola charger that came with the phone? As we stand behind our product, we are interested in learning more about this feedback and will sort it out. Please send us an email at supportforums@motorola.com referring to this post, so we can look into it more thoroughly and help you more effectively. -Belle
Save your money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad, the verizon tech support and numerous attempts to fix it were unsuccessful. It developed a mind of its own and would shut off four and five times a day. Most dissapointing Motorola phone I ever had and I never thought I'd say that.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Rick, We're truly sorry to hear about the persistent issues you've faced with your Motorola phone. It's disheartening when a device doesn't meet expectations, especially after multiple attempts to resolve the problem. As we stand behind our products, we'd like to know more details about what happened and get this sorted out. Please write us an email at supportforums@motorola.com. We'll be there to assist you. -Mitch
terrible screen design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.that exposed curved screen and the lack of a decent cover that can protect it well is a real problem and motorolla really needs to stop making this model . the biggest problem is when it breaks and you cant find the right parts or anyone to fix it .
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thanks for taking the time to reach out to us and for bringing this to our attention VaniaT, I want you to know that we take all feedback seriously, and I will make sure to pass your suggestion along to our team. While I can't make any promise about this feature being implement, we are always looking for ways to improve our products and services based on customer feedback. Thank you for sharing your thoughts with us! For other concerns please send us an email at supportforums@motorola.com, we're always here to help. -Ythan
Never recommend this!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometime , the cell lot the service and always hot not good cell phone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MagnimN, We're sorry to hear about your experience. This isn’t the performance we strive for, and we understand how frustrating it can be when a device doesn't meet expectations. As we stand behind our products, we would like the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Poor service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My purchase was for an open box excellent but I didn't receive the cable which I suppose to be. The procedure to get the cable is only to get a replacement and it is too complex which is frustrating
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for bringing this to our attention, SrisakthimyndhanJ. We sincerely apologize for the inconvenience you’ve experienced with your recent purchase from BestBuy. Have you tried contacting them? We would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch