Customer Ratings & Reviews
- Model:
- PAY60004US
- SKU:
- 6551222
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Camera
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the edge 2023 256GB (Unlocked)'s camera quality, battery life, and ample storage. Many appreciate its ease of use, lightweight design, and smooth performance. While some users found cases difficult to source, the overall positive feedback highlights the phone's value and features. The attractive design and large screen also received praise.
This summary was generated by AI based on customer reviews.
Phones don't charge.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our phones don't charge. Your on call with someone and it dies. What good is that. Not happy with that.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi PatriciaK, We appreciate your taking the time to report this to us, and we're sorry for any inconvenience this may have caused you. Are you using the original Motorola charger that came with the phone? As we stand behind our product, we are interested in learning more about this feedback and will sort it out. Please send us an email at supportforums@motorola.com referring to this post, so we can look into it more thoroughly and help you more effectively. -Belle
Save your money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad, the verizon tech support and numerous attempts to fix it were unsuccessful. It developed a mind of its own and would shut off four and five times a day. Most dissapointing Motorola phone I ever had and I never thought I'd say that.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Rick, We're truly sorry to hear about the persistent issues you've faced with your Motorola phone. It's disheartening when a device doesn't meet expectations, especially after multiple attempts to resolve the problem. As we stand behind our products, we'd like to know more details about what happened and get this sorted out. Please write us an email at supportforums@motorola.com. We'll be there to assist you. -Mitch
terrible screen design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.that exposed curved screen and the lack of a decent cover that can protect it well is a real problem and motorolla really needs to stop making this model . the biggest problem is when it breaks and you cant find the right parts or anyone to fix it .
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thanks for taking the time to reach out to us and for bringing this to our attention VaniaT, I want you to know that we take all feedback seriously, and I will make sure to pass your suggestion along to our team. While I can't make any promise about this feature being implement, we are always looking for ways to improve our products and services based on customer feedback. Thank you for sharing your thoughts with us! For other concerns please send us an email at supportforums@motorola.com, we're always here to help. -Ythan
Poor service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My purchase was for an open box excellent but I didn't receive the cable which I suppose to be. The procedure to get the cable is only to get a replacement and it is too complex which is frustrating
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for bringing this to our attention, SrisakthimyndhanJ. We sincerely apologize for the inconvenience you’ve experienced with your recent purchase from BestBuy. Have you tried contacting them? We would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Redhead
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most complicated phone I have ever tried to use. Contacts come up 2 or 3 per screen and takes forever to learn (which I have not done). To make a call requires two or three steps which is totally unnecessary. If there was not a restocking fee I would return and never buy Motorola phone again.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Redhead, We're sorry to hear that you are not happy with your purchase and that you had to return the phone. As we stand behind our products, we would like to get a chance to have your concern resolved. Please email us at supportforums@motorola.com at your earliest convenience. -Mitch
Never recommend this!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometime , the cell lot the service and always hot not good cell phone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MagnimN, We're sorry to hear about your experience. This isn’t the performance we strive for, and we understand how frustrating it can be when a device doesn't meet expectations. As we stand behind our products, we would like the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Glitchy bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glitchy bad sucks camera sucks software always glitches it's just no good
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Nope, We're sorry to hear that you’re experiencing concern with your phone. We understand how frustrating it can be when technology doesn’t meet your expectations, especially regarding performance and camera quality. We stand by our phones and we'd like to help get this sorted out. Write us an email at supportforums@motorola.com. -Mitch
Best buy Motorola edge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A month after buying phone won't charge best buys response not our problem you have two weeks only unless you buy a extended warranty.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JohnE, We're sorry to hear about the trouble you're experiencing with your phone and the response you received. As we stand behind our products, we would like the opportunity to investigate your feedback further. Please check this link for the recommended troubleshooting steps here: https://motorola-global-portal.custhelp.com/app/mcp/troubleshooter_page/g_id/5059 then select Next> Battery / Charging> My phone will not charge. Let us know if this helps by sending us an email at supportforums@motorola.com. -Mitch
Don't buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its the worst phone Ive ever had, just started to restart every 1hr while charging wireless. Also its slow.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We understand the inconvenience of experiencing auto resets on your device BhathiyaD. Allow me to assist you with resolving this problem. Have you verified if you are utilizing the most recent software version on your device? To do so, navigate to Settings > System > Advanced > System updates. It is essential to ensure that all apps are up to date as well. To check this, access Google Play Store > Menu > Manage apps & device > under Updates available, select "Update all." A simple restart of your phone may also help in resolving minor software glitches. For any other inquiries, please feel free to reach out to us via email at supportforums@motorola.com. -Ythan
defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone doesn't hold a charge. I have to charge it everyday. I tried to exchange it for another one but I am getting the shuffle around by cust svs.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi PamelaR, We're sorry to hear about the issue you're experiencing with the battery life of your phone, and we understand the frustration of not being able to exchange it smoothly. We'd like to help. Are you using the Moto charger that came with your phone? Please check this link for the recommended troubleshooting steps here: https://motorola-global-portal.custhelp.com/app/mcp/troubleshooter_page/g_id/5059 then select Next> Battery / Charging> My phone will not hold a charge. Let us know if this helps by sending us an email at supportforums@motorola.com. -Mitch
- Pros mentioned:Battery life, Camera quality
Very Impressed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a techie. I own a majority of the flagship phones on the current market (OnePlus 11, S23U, Pixel 8 Pro etc.) I have found that mid-level phones are not that much far behind. This brand new edge is no exception. The size and feel is much better than my regular S23 (non-ultra). The vegan leather back doesn't make it slippery. This is the first phone I have used without a case in years. The curved glass has its pros and cons. The biggest con is you are stuck with film screen protectors. I highly recommend a screen protector. Within the first hour of using this without applying a screen protector I got a hairline scratch already. This was just using my fingers to scroll. It was never face down and never in my pocket. They are not using premium glass to protect this phone unfortunately. Moto cameras have always been good IMO. Not the best but good enough. The biggest pro for this is I got it to work on Spectrum. My Edge + 2023 would not work on spectrum no matter what I tried. The battery life on this is great. I can easily get through a workday and in to the evening. I don't game so check the specs if interested in gaming on this phone. Fast charging is simply awesome. Haptics are great and the fingerprint scanner is much better than my S23s even though I believe it is optical and not ultrasonic- doesn't matter to me. If I was on the market for a phone in this price range then this would be my number 1 recommendation. It is better than my OP Nord 20, and I really liked that phone other than the screen resolution. I highly recommned this phone.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Mindcontrol, We appreciate you taking the time to give us very positive feedback and we're glad that you're satisfied with the phone's features. Your recommendation is highly appreciated. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_plus_2023_en. -Mitch
Cheap and small
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is small and cheaply made. Awful, there's better out there.For $150 dollars more you are better off with the Motorola Edge plus.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Marie. Thank you for sharing your feedback. We want to check this further because we stand behind our products. Please send us an email at supportforums@motorola.com so we can look into it more thoroughly and help you more effectively. -Belle
Very bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your customer service is very bad  phone performance is bad 
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi 1bad, We're sorry to hear about your experience with our customer service and the performance of your phone. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Not buying phones from BB anymore.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this at launch and it was discounted 20 days later by $150. BB would not honor a price protection. Terrible timing.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, DWT1. We're sorry to hear about your purchase experience with BestBuy. We'll be sure to forward your feedback to the appropriate team. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Belle
Terrible for the avid phone user.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overheats fast. battery life terrible. not good camera. just buy samsung.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Momm,we're sorry to hear about the troubles you are facing with the device. Regarding the overheating and battery concern. Let's try resolving it by checking if you are using the latest software version on your device. Go to Settings > System > Advanced > System updates. Ensure that all apps are updated. To check this, go to Google Play Store>Menu>Manage apps & device>under Updates available, tap "Update all." For other concerns, please send us an email at supportforums@motorola.com. -Ythan
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so good.. some times the app and the map It's freezing..
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Diego, we're sorry to hear that you're experiencing freezing on your device. This must be upsetting on your part not to be able to maximize the feature of it. Let me help you with that. May I suggest checking if your device has the latest software update? To do this, go to your Settings > System > Advanced > System updates and make sure all your apps are updated. Meanwhile, you can also try resetting your app preferences. These will reset your notification settings and default apps, but your data will remain intact. Go to Settings > Apps & Notifications > See all apps > Menu (three dots on the top right) > Reset app preferences. Please keep us updated on how this goes for you. For other concerns, please send us an email at supportforums@motorola.com. -Ythan
- Pros mentioned:Storage
I love my phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this phone after being an iPhone sheep for years. I absolutely love it. The phone has a large screen, tons of storage, and fast performance. For the price, there's no comparison. Well maybe a Samsung A54, but if you can't get your hands on one of those this phone will suffice. Trust, you will be pleased w your purchase.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hello Mama424, Thank you for sharing your positive experience with us regarding your new Motorola phone. We're thrilled to hear that you're enjoying the transition from being an iPhone user and that you're loving the features of your new device. If you're interested, we'd like to hear your story and share it with other Edge 2023 users here: https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_2023_en. -Iza
- Pros mentioned:Price
Pleasantly surprised
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been a Samsung Galaxy fan for over 10 years but the cost has become outrageous! Got a Motorola Edge 2023 on sale as well as a Samsung 21 FE for the same price each. Fully intended to make the Samsung mine and Motorola my husband's. Decided to open the Motorola and check it out first. I'm sure glad I did. The Moto is smaller (I have small hands) and fits nicely in my palm. The large phones are not comfortable for me so upgrading to a newer phone was a difficult decision. The android set up on the Moto is a bit different than the Samsung but not a deal breaker. The Samsung remains in the unopened box so we plan to trade it for another Motorola Edge 2023 for the hubby! He has a Motorola already and loves it. Thanks Moto for the option to buy the newest model phone at an affordable price and for making a smaller profile phone for us 'petite' gals.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi NancyH. We are so grateful for the wonderful and detailed feedback that you shared with us. We are thrilled to learn that you are satisfied with the phone's performance and quality and that you are satisfied with your purchase. It is our pleasure to have you as a valued member of the Motorola family. We kindly invite you to join our official community and share your experience with other Moto users here: https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_plus_2023_en -Belle
- Pros mentioned:Battery life, Processor speed
Mighty phone great price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone works great I went with the plus over the regular edge because of the battery life. Everything is a step up on the plus. Super fast great phone would buy again.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hello user710764, Thank you for sharing your positive experience with the Motorola Edge Plus! We're thrilled to hear that you're enjoying the device and finding it to be a significant upgrade, especially in terms of battery life and overall performance. You may join our official Moto Edge 2023 community here: https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_2023_en. -Iza
- Cons mentioned:Case availability
Good phone with some reservations
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I'm enjoying the phone and I consider it a good deal. However, I have two concerns. The edges of the phone are somewhat curved. This is caused a fitting problem when buying a case and a screen protector. Although I did not buy those products through Best buy I believe that the shape of the phone will make it difficult for a case to fit and possibly placing the screen protector on the phone. I might just have fat fingers and have bought a bad product outside of Best buy, but I don't think so.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for this wonderful feedback that you shared with us, user336979. We are delighted to hear you are enjoying the phone's functions. Thank you for choosing Motorola. Please also join our official community at: https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_plus_2023_en -Belle