Customer Ratings & Reviews
- Model:
- PAWJ0002US
- SKU:
- 6540585
Rating by feature
- Display Quality
Rating 4.8 out of 5 stars
- Camera
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the edge+ 512GB 2023 (Unlocked), particularly its camera quality, battery life, and processor speed. Many appreciate the overall performance, ample storage, and ideal screen size. Some customers noted the absence of a headphone jack and SD card slot, while others felt the RAM could be improved.
This summary was generated by AI based on customer reviews.
Motorola edge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales person that helped us, hyped up this phone way too much, ita not what we expected to be. Not working the way we wanted . Not happy with the buy.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We’re truly sorry to hear that your experience hasn't met expectations, and we appreciate you taking the time to let us know. It’s disappointing to learn that the phone hasn’t performed the way you were led to believe it would. While we always strive to provide devices that live up to their promise, we understand how frustrating it can be when reality doesn’t match the sales experience. Your satisfaction is important to us. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
5g internet connection issues.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone only has 5g it will not let you change between the 5,4,3 g . Do Internet connection is an issue when the 5 g will not connect.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hello RayJ, Thank you for posting your review. We are sorry for the inconvenience that the phone cannot be changed to either 3G or 4G as the device is only supported by 5G. If you ever have more questions, please send us an email at supportforums@motorola.com and we will be happy to assist you. -Belle
Best Buy Epic Fail
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would have been great, BUT... This was an open box item. Excellent cosmetic condition from what I've seen. However Best Buy dropped the ball on this phone. The previous owner was not required to reset all Cloud data and remove their Google email account from this device. No one within Best Buy verified this device upon return and upon shipping it out to me! Now I can't even get past the initial setup screen, due to it asking me for the last known email address associated with the device for previous setup! How am I supposed to know this?! So I'm having to return the device and I will be doing so today, Best Buy better not charge me a restocking fee either! I've purchased an open box Motorola phone in the past without any such issues. This is why I took the chance on the Edge+ !
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Falip413, We're sorry to hear about the challenges you've faced with your recent purchase of the open-box Moto Edge+ from Best Buy. It's understandable how frustrating it must be to encounter setup concerns due to the device not being properly reset. We recommend contacting Best Buy's customer service directly as they are the point of sale for your purchase. Explain the situation regarding the device not being reset and the email account issue preventing setup completion. They should be able to assist you with either resolving the setup concern or facilitating a return without any restocking fee, given the circumstances. -Mitch
Must I Google?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah. It's a phone. With a lot of junk on it. Blah blah blah blah
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hey Lmaty! We apologize for the disappointing experience you had with our phones. We genuinely care about our products, we're committed to resolving any concerns you may have. Drop us an email at supportforums@motorola.com, and we'll do everything we can to make things right for you. -Ythan
Screen resolution bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Motorola fix your screen resolution catch to the other guys
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We’re so sorry that your experience did not match your expectations, MaxwellD. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at supportforums@motorola.com and refer to this link as a reference. We'll be there to assist. -Mitch
Motorola is not what they used to be.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a decent phone but it only can change on the factory charger. I haven't found a aftermarket that doesn't freeze and lock phone. It will shut of at night so if your like me and use your phone for an alarm this phone is not for you. It slows down when a few apps are running.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Jayman, We appreciate you letting us know and we're sorry for any inconvenience this may have caused. This is not the experience that we wanted you to have with us. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Buyer Beware!!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy has a 100% record of screwing up orders. I bought this phone for my dad and when I opened up the box the charger and cable was replaced with a three year old Verizon charger and cable. This phone was supposed to ship with a 68w turbo charger. Customer service was useless to fix the problem.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi EduardoV, We're sorry to hear about the concern you’ve experienced with your order. We recommend reaching out to the BesbBuy customer service team directly to address this concern. They should be able to assist you with getting the correct accessories or processing a replacement if needed. Should there be any further inquiries, please do not hesitate to email at supportforums@motorola.com. We'll be glad to help. -Mitch
So so
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaper feeling than I thought. Doesn't live up to its good reviews.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Samuel, Thanks for sharing your feedback and we're sorry to hear that you feel this way. We would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
DO NOT BUY
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this 0 I would. This was the 4th Motorola phone I purchased over 12 months. The first three were refurbished so I assumed that was why they were shorting out and not able to charge - shutting down for no reason, screen freezing, and a LOT of frustration. Bestbuy tells me I need to call Motorola, Motorola tells me they'll "fix" the phone and send it back. Basically refurbished. Another problem phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear that these are happening on your phone, LilytheRed. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
Bar service and bad business!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st I get the wrong phone then when I go back for the right one they charge me full price and not honor the 100.00 off for switching!!! And to top things off I STILL CAN'T GET THE SERVICE!!! MY OLD SERVICE RELEASED MY NUMBER ALREADY AND MY NEW SERVICE STILL CANT ADD ME.. SO RIGHT NOW I HAVE TO TAKE BOTH CELL PHONES WITH ME!!!! I CAN DIAL WITH BOTH AND ONLY ANSWER WITH MY OLD SERVICE!!!!!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi RicardoH! I'm sorry to hear about the concerns you encountered with your recent purchase. We want to provide you with a better experience. If you decide to upgrade your device in the future, we hope you'll consider giving us another chance. For other concerns, please send us an email at supportforums@motorola.com. -Ythan
Worst choice I ever made it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know this phone was good if I am able to use it, due to wrongly ad and promotions,I will never advise to buy any product online from Best buy until you physically seen it, for me I learn my lesson and that can't help me on customer service or even store ,so only choice to return back, I was missing original bax, charger,and all exercise It was open box mention what I got there was no box just the phone with aftermarket cable, on advertisement they're telling everything in it with original box that's lie for me, So if you're lucky order it otherwise order seal box so at least you'll get what inside. I hope it will help you out to choose. Thank you for reading it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, Shahrukhsyed. We're sorry to hear about your purchase experience from Walmart. We'll be sure to forward your feedback to the appropriate team. Should you need any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Belle
Deals always coming up.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is at lower cost now. The phone is good
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Help, We’re glad you like the phone. Yes, we often have great deals and promotions that make the Moto G Power 2025 even more affordable. It’s a solid phone with excellent features for the price. If you ever need help, give us a holler or reach out to our official Moto Edge community page: https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_plus_2023_en. -Mitch
Shuts down randomly.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this 2023 edge plus phone based on the positive reviews but the phone randomly turns itself off first it was at night now it has done it during the day when not charging. I contacted Motorola and they said I can't charge my phone at night while I am sleeping. I never had a phone like that. This is unacceptable for a flagship phone. This phone should be replaced. I use this for my business. I can't trust it as an alarm clock.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry that you're experiencing auto resets in your device DeanM. Let me help you with that. Can you verify if you are using the original Motorola charger that came with the device? Have you tried to use a different cable charger and observe if it behaves the same? May I suggest checking if your device has the latest software update? To do this, go to your Settings > System > Advanced > System updates and make sure all your apps are updated. To check, go to Google Play Store>Menu>Manage apps & device>under Updates available, tap "Update all." You can also try to do a soft reboot by pressing the power button for 10-20 seconds. For other concerns, please send us an email at supportforums@motorola.com. -Ythan
Great phone, terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited to get a huge deal on this phone, as I found an open box deal advertised as excellent, like new condition. Unfortunately the item that I received was clearly labeled in the box that I received as "Good" condition and as a "floor model". Phone had several scratches on the screen and camera, plus it was full of grime around the corners. The phone was snappy and responsive, but the condition of the product was not was I purchased nor what was advertised to me. Might just get a pixel now that is on sale. Very disappointed.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JuanaE, Thank you for reaching out and letting us know about your phone's condition. We're sorry to hear about your purchase experience. We suggest contacting the seller to give them feedback. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch
water rating sucks :(
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this phone is over all great but DO NOT BEILIVE THE WATER RATING my phone had little drips here and there in rain but was never submerged then my phone completely stopped working
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi AdrianA, Thank you for reaching out and sharing your experience with the Moto Edge Plus 2023. We're sorry to hear about the concerns you're facing. We understand how disappointing it can be when a phone doesn't meet expectations, especially concerning water resistance. While the Moto Edge Plus 2023 phone does come with an IP68 rating and advanced nano-coating technology designed to protect against moderate exposure to water, it's important to note that this rating does not guarantee complete protection against all water-related incidents. The IP68 rating means the phone is protected from dust and can withstand submersion in water up to a certain depth and duration, but it is not designed to handle all forms of water exposure or extreme conditions. Since your phone stopped working after exposure to rain, even though it was not submerged, this could indicate that the exposure was beyond what the rating covers. We recommend avoiding any scenarios where the phone could be exposed to excessive water or liquids. We suggest contacting a local repair center to explore options for repair or replacement. -Mitch
Do not buy this phone!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone WAS ABSOLUTELY TERRIBLE! I CANNOT believe that Motorola s9ld this ti the Public! I wish I had never bought it! Time to give back to SAMSUNG!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We’re truly sorry to hear about your negative experience with your Motorola device. This is certainly not the experience we want any of our customers to have, and we sincerely regret that the product did not meet your expectations. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Do not get
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen breaks easily. Processor slow. Not worth the price.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi EmilyE, We’re sorry to hear about the difficulties you’ve experienced with your device. Your feedback regarding the screen, performance, and pricing is important to us. Slow performance is sometimes caused by too many running apps in the background. Use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent problems. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059 > Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch
Motorola phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a big disappointment. I feel like my old Motorola phone was better than this one
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, TroyW. Your feedback is important to us and it is something we'd like to know more about and get things right, as we stand by our product. Kindly write us an email at supportforums@motorola.com and tell us more about what happened. We will surely help you there. -Belle
Promo bait
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1 star for $400 promotion bait, overall it's great phone
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hello SauD, Thank you for sharing your feedback, and we’re sorry for any disappointment regarding the promotion. We’re glad to know you find the phone itself to be great. For concerns related to the $400 promotion, we recommend contacting the point of sale, Best Buy, as they’ll be in the best position to assist you further. -Mitch
Terrible customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy was a complete waste of time. My phone stopped working after 3 days. Had to take it to Verizon to get it straight.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi James, We’re sorry to hear about the concerns you’ve experienced with your phone and the customer service. We understand how frustrating it must be, especially after only having the phone for a short time. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch