Customer Ratings & Reviews
- Model:
- PAWJ0002US
- SKU:
- 6540585
Rating by feature
- Display Quality
Rating 4.8 out of 5 stars
- Camera
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the excellent battery life and high-quality camera of the edge+ 512GB 2023 (Unlocked). The ample storage and smooth performance are also frequently praised, along with the vibrant display. While some users wish for more RAM, the overall positive feedback highlights the phone's value and user-friendliness.
This summary was generated by AI based on customer reviews.
Do not get
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen breaks easily. Processor slow. Not worth the price.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi EmilyE, We’re sorry to hear about the difficulties you’ve experienced with your device. Your feedback regarding the screen, performance, and pricing is important to us. Slow performance is sometimes caused by too many running apps in the background. Use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent problems. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059 > Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch
Worst choice I ever made it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know this phone was good if I am able to use it, due to wrongly ad and promotions,I will never advise to buy any product online from Best buy until you physically seen it, for me I learn my lesson and that can't help me on customer service or even store ,so only choice to return back, I was missing original bax, charger,and all exercise It was open box mention what I got there was no box just the phone with aftermarket cable, on advertisement they're telling everything in it with original box that's lie for me, So if you're lucky order it otherwise order seal box so at least you'll get what inside. I hope it will help you out to choose. Thank you for reading it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, Shahrukhsyed. We're sorry to hear about your purchase experience from Walmart. We'll be sure to forward your feedback to the appropriate team. Should you need any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Belle
Do not buy this phone!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone WAS ABSOLUTELY TERRIBLE! I CANNOT believe that Motorola s9ld this ti the Public! I wish I had never bought it! Time to give back to SAMSUNG!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We’re truly sorry to hear about your negative experience with your Motorola device. This is certainly not the experience we want any of our customers to have, and we sincerely regret that the product did not meet your expectations. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Promo bait
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1 star for $400 promotion bait, overall it's great phone
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hello SauD, Thank you for sharing your feedback, and we’re sorry for any disappointment regarding the promotion. We’re glad to know you find the phone itself to be great. For concerns related to the $400 promotion, we recommend contacting the point of sale, Best Buy, as they’ll be in the best position to assist you further. -Mitch
Shuts down randomly.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this 2023 edge plus phone based on the positive reviews but the phone randomly turns itself off first it was at night now it has done it during the day when not charging. I contacted Motorola and they said I can't charge my phone at night while I am sleeping. I never had a phone like that. This is unacceptable for a flagship phone. This phone should be replaced. I use this for my business. I can't trust it as an alarm clock.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry that you're experiencing auto resets in your device DeanM. Let me help you with that. Can you verify if you are using the original Motorola charger that came with the device? Have you tried to use a different cable charger and observe if it behaves the same? May I suggest checking if your device has the latest software update? To do this, go to your Settings > System > Advanced > System updates and make sure all your apps are updated. To check, go to Google Play Store>Menu>Manage apps & device>under Updates available, tap "Update all." You can also try to do a soft reboot by pressing the power button for 10-20 seconds. For other concerns, please send us an email at supportforums@motorola.com. -Ythan
Great phone, terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited to get a huge deal on this phone, as I found an open box deal advertised as excellent, like new condition. Unfortunately the item that I received was clearly labeled in the box that I received as "Good" condition and as a "floor model". Phone had several scratches on the screen and camera, plus it was full of grime around the corners. The phone was snappy and responsive, but the condition of the product was not was I purchased nor what was advertised to me. Might just get a pixel now that is on sale. Very disappointed.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JuanaE, Thank you for reaching out and letting us know about your phone's condition. We're sorry to hear about your purchase experience. We suggest contacting the seller to give them feedback. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch
water rating sucks :(
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this phone is over all great but DO NOT BEILIVE THE WATER RATING my phone had little drips here and there in rain but was never submerged then my phone completely stopped working
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi AdrianA, Thank you for reaching out and sharing your experience with the Moto Edge Plus 2023. We're sorry to hear about the concerns you're facing. We understand how disappointing it can be when a phone doesn't meet expectations, especially concerning water resistance. While the Moto Edge Plus 2023 phone does come with an IP68 rating and advanced nano-coating technology designed to protect against moderate exposure to water, it's important to note that this rating does not guarantee complete protection against all water-related incidents. The IP68 rating means the phone is protected from dust and can withstand submersion in water up to a certain depth and duration, but it is not designed to handle all forms of water exposure or extreme conditions. Since your phone stopped working after exposure to rain, even though it was not submerged, this could indicate that the exposure was beyond what the rating covers. We recommend avoiding any scenarios where the phone could be exposed to excessive water or liquids. We suggest contacting a local repair center to explore options for repair or replacement. -Mitch
Terrible customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy was a complete waste of time. My phone stopped working after 3 days. Had to take it to Verizon to get it straight.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi James, We’re sorry to hear about the concerns you’ve experienced with your phone and the customer service. We understand how frustrating it must be, especially after only having the phone for a short time. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Motorola phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a big disappointment. I feel like my old Motorola phone was better than this one
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, TroyW. Your feedback is important to us and it is something we'd like to know more about and get things right, as we stand by our product. Kindly write us an email at supportforums@motorola.com and tell us more about what happened. We will surely help you there. -Belle
- Pros mentioned:Battery life, Camera quality, Processor speed
A great phone option for 2023/2024
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the S23 Ultra but I didn't like the size, samsung UI, and the overall price so I decided to sell it. I was debating between Pixel 8 Pro and this phone, and ultimately decided on this phone because of the reviews and the open box price for a top of the line processeor. Overall, I am enjoying the phone. It is very snappy, the battery lasts me 2 days easily, almost stock OS, and the build is slim/nice. My main dislike is the security patch updates Motorola is pretty slow about them. I was on the September patch until the beginning of December when I got the November patch. This is one are where Samsung hands down is ages ahead, but this phone definitely has way more pros than cons. The camera is good also im not huge on camera but it takes pics quick and clear. I'd definitely recommend this phone in an open box price for what you get its pretty difficult to go another way. As much as I like Samsung phones this phone is pretty much 85% of the S23U, but for half the price or less but with the same processer power, slightly weaker camera, and slower security patch updates.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .We appreciate your trust in Motorola, BBUser18, and thank you for sharing your great review about our product. We are glad to hear that you appreciate the phone's quality and functions. If you are interested, you can share your experience on our official Motorola online community page:
https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_plus_2023_en -Belle
Never buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy. Restarts every now and then. Very slippery. Camera is average.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We appreciate you posting this and we're sorry to hear that you are experiencing auto restart on your device ShinoJ. Let me help you with that. May I suggest checking if your device has the latest software update? To do this, go to your Settings > System > Advanced > System updates and make sure all your apps are updated. To check, go to Google Play Store>Menu>Manage apps & device>under Updates available, tap "Update all." You may also try to do a soft reboot, by pressing the power button for 10-20 seconds. For the slippery concern, have you tried to use a cover case on it? With the camera, we encourage you to adjust the camera settings of it. For other concerns, please send us an email at supportforums@motorola.com. -Ythan
Bad service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad service rude employes no good service improves employees
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Chinmay, Thank you for sharing your feedback and we're sorry to hear about your bad experience with the seller. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch
Not a good start
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only 1.5 months of use, the phone doesn't turn-on or charge.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MPAS, We appreciate you letting us know and we're sorry to hear that your phone won't turn on. We would like the opportunity to investigate your feedback further. Please check this link for the recommended troubleshooting steps here: https://motorola-global-portal.custhelp.com/app/mcp/troubleshooter_page/g_id/5059 then select Next> Battery / Charging> My phone will not turn on. Let us know if this help by sending us an email at supportforums@motorola.com. -Mitch
- Pros mentioned:Battery life, Camera quality
Buy it!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic. No need to get another phone, seriously. Motorola phones have always been great, but this phone is superior to all. Amazing screen, camera, battery life, touch sensitivity, volume, and even the Dolby Atmos is very noticeably better then other audio outputs on cell phones; especially over Bluetooth devices. If this was a Samsung or Apple phone, it would easily be priced at $1500 and I'd still pay that for it... That's how satisfied I am with this phone. Have owned S23 ultra, Pixel 7, OnePlus, and I can honestly say that this phone is my new daily device for many years.
I would recommend this to a friend - Pros mentioned:Camera quality
Everything you need/want, no fuss.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had my Edge+ 2023 now for about 2 months. l have no complaints so far. It's an all around great phone that does everything well, nothing the best and nothing the worse. Speed, software experience and display are all top notch. I just got the Android 14 update a couple of weeks ago & security patches are right on time. So far Motorola is staying up on the updates. I'm not a gamer so can't speak to those points. Camera quality is just slightly above average. if you're not heavily into photography or social media posting you're gonna be fine. Overall, it's just a great do it all phone, with no fuss that I was able to pick up at a great prices. It's competes well against many of the major flagships but doesn't win any categories other than Bang for the Buck. I think my main gripe for the phone would be lack of case options. If you're on the fence and you're able to get it at a good price, just pull the trigger. You won't regret it.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Hfburner, We're delighted to hear that you've had a positive two months with the phone and that it's meeting your expectations across various aspects. It's great to know that the phone provides an all-around excellent experience with top-notch speed, software, and display. We're pleased to hear that you received the Android 14 update promptly and that security patches are on time, demonstrating our commitment to keeping our devices up-to-date. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_plus_2023_en. -Mitch
- Pros mentioned:Battery life
Superb
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Snap 8 Gen 2, muah wonderful. Plenty of horsepower. I did 2 separate battery tests on this: Test 1 was pushing the phone to the limit using it as freely and often as possible using a variety of applications and features. I managed to get one day and 19 hours before hitting 5% life left. Test 2, I did the exact opposite of test 1, using the phone only when necessary for calls and texts. I kept location services, wifi, mobile data all off. Battery saver was ON and Bluetooth on only while driving. Managed to get a stellar 5 FULL DAYS on a single charge. Picture quality is a 9/10 for dummies or a 10/10 if you are a professional who knows how to properly adjust settings and light up your subject. Get this phone, no regrets. You wont find better value for your $$.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .We are truly grateful that you took the time to write this positive review, Eric. Your support and trust in us are much appreciated. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_plus_2023_en. -Mitch
- Pros mentioned:Processor speed, Storage
Nice.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for what it does. Has everything I need. Latest Snap Dragon 8 gen 2 and 512 gb storage, Camera features like Horizon lock, Split Camera share and Moto shortcut features and the fast charge a plus.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for taking the time to share your positive feedback, RennSuga. We're glad that you appreciate the phone's features. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_plus_2023_en. -Mitch
- Pros mentioned:Battery life, Processor speed
Motorola Edge Plus 2023
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent battery life, awesome Turbo Charge. The only real issue I have had is that from time to time it seems to lock up but this could be due to one of the apps I have installed.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi DonaldZ, We are delighted that you gave us a perfect rating. To ensure best performance, we recommend regularly rebooting the phone to prevent any potential lag. Also, check if your apps are up to date. If you require any assistance, please don't hesitate to reach out to us via email at supportforums@motorola.com. -Belle
- Pros mentioned:Camera quality
One of my worst phone purchases ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had so many issues with this phone.. The first one being that I had lots of problems with reception where I didn't have problems with other phones. I tried everything and nothing seemed to fix it. The memory and the camera were nice, but then it wouldn't let me take videos in non-mirror selfie mode... This was hard because I do a lot of dance videos and piano videos. Anyways, after 2 years the battery started overheating. This is probably my worst phone experience ever.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're truly sorry to hear about your experience, that sounds incredibly frustrating, especially when you depend on your phone for creative work like dance and piano videos. We appreciate you taking the time to share these details, and we understand how disappointing it is when a device doesn't live up to expectations over time. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
- Pros mentioned:Camera quality
Great phone so far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.$300 less than S23 Ultra during holiday sales and I'm perfectly happy with my purchase. The front camera isn't the best, but rear cameras and performance is on point. The nicest phone I had before this was an S10 so this is a MASSIVE upgrade. I don't game much, but It runs Diablo immortal perfectly.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi CRUSHEQUITY, We are truly grateful that you took the time to write this positive review. Your support and trust in us are much appreciated. If you ever need help, give us a holler or reach out to our official Moto Edge + community page: https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_plus_2023_en. -Mitch