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Customer Ratings & Reviews

Your price for this item is $60.99
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The comparable value price is $149.99

Customer reviews

Rating 4.3 out of 5 stars with 629 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.2 out of 5 stars

  • Camera

    Rating 3.9 out of 5 stars

  • Battery Life

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers love the Moto E cell phone for its affordability, great camera, user-friendly interface, and long battery life. While some users have concerns about its speed and storage capacity, the overall sentiment is positive, with many praising its value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 629 reviews
  • Rated 5 out of 5 stars

    Great phone for a low price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my father in law, so far he’s really enjoying it and it resembles the iPhone a lot but he’s not an iPhone guy so the android features are great for him

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Moto E

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking phone. Price-value is incredible. lower value of memory storage but good enough for a teenager to start using. Highly recommend it.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Aa347, Just wanted to say a quick thank you for being our valued customer and for the recommendation. If you're interested, we'd like to hear your story and share it with other users here: https://forums.lenovo.com/t5/moto-e-2020/bd-p/moto_e_2020_en - Mike MotorolaMobility

  • Rated 4 out of 5 stars

    A gift for my daughter

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful sleek an modern design,camera takes bright and Vibrant photos Beautiful overall camera at a very reasonable price

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thanks for purchasing our product and for this positive feedback, Motorola. Glad that you chose it for your daughter and you're satisfied with the phone's feature. To be up to date with our devices, please do follow our official community page: https://forums.lenovo.com/t5/moto-e-2020/bd-p/moto_e_2020_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Nice experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product and it was nice experience only thing I didn’t like is that they are charging large amount for returning the phone as they were charging this for restocking. Other than that everything is good and safe for shopping and staff is also good.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Good phone for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone for the price. I was looking for something of good quality that didn't cost a fortune.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Karen, Thanks for your positive rating! We appreciate purchasing one of our phones. If you're interested, we'd like to hear your story and share it with other E2020 users here: https://forums.lenovo.com/t5/moto-e-2020/bd-p/moto_e_2020_en. Love to have you there.-Jess MotorolaMobility

  • Rated 4 out of 5 stars

    New phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is good. Have trouble removing old screens from previous use. Needs more choices for ring tones. Service is good. Great pictures.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very easy for my husband to use.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With some assistance from your fantastic Supervisor, Nick, my husband learned how to use some of this phone's features. The phone is beautiful and has great color. Thanks to Nick for getting the phone set up and working! He is very savvy and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Basic Smartphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price. It does it's job well. it is a BASIC smartphone and hence you can't expect it to multitask. With that in mind it's fast for just 2 apps opened. If Motorola/Lenovo had a better upgrade policy I would buy another one.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Jann, Thanks for this positive rating! Glad you bought one of our phones! If you're interested, we'd like to hear your story and share it with other Moto E users here: https://forums.lenovo.com/t5/moto-e-2020/bd-p/moto_e_2020_en. Love to hear your story. -Jess MotorolaMobility

  • Rated 4 out of 5 stars

    Great phone

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is great the haven't had a issue with it. The pictures quality is very good.

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 2 out of 5 stars

    Replacement phone while waiting for holiday sale.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera quality is poor, storage is an issue, I constantly have to power this phone off and back on because the screen gets stuck. It truly is a cheap phone has no value when it comes to trading it in zero dollars offered. The volume is loud like it's on speaker when it's not.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi MsCJP, this is not typical and I can relate with your sentiments. We'd like to ensure that you receive the service you deserve. We stand by our phones and we'd like to look into this deeper. Please email us at [email protected] for us to further assist you. Kindly refer this link on your email, we'll surely help you from there. - Mike MotorolaMobility

  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great, for my internet needs School , social media , keeping in contact with family and friends all over the world .. broke my iPhone c oh isn’t afford another. Purchase this product. Great great great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    MyGodson

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome brought it for my Godson who God had given me I love him so much .♥️Perfect gift to play his games and watch his cartoons .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Unlocked phone for traveling

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for traveling internationally, works with all cellphone carriers around the world.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    smart choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the help of a Best Buy manager I made a smart choice by buying this phone instead of one of the more highly advertised phones. It does everything I need and more. Great phone and great customer service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my son. Uses all the apps I use on a higher proced phone.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Stone dead phone in less than 1 1/2 years

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well it's been one year and almost 5 months since I purchased this phone and I almost never use it. I'm not a cell phone person. I bought it only because I was having car problems and was afraid to breakdown on the highway or out of state and there are no pay phones around anymore. I have a $7 a month plan that I use less than the allowed 100 texts and 75 minutes talk and no data so you can see how much I do not use this phone. It worked flawlessly until today. It won't turn on. A total black screen and nothing. If it's the battery, watching a youtube video shows it to be an exhaustive procedure to change. I'm going to have to take it somewhere to be fixed I suppose. I would not recommend this $130 phone when the one I had bf only cost me $40 and did as much as this one and still works. I only bought this on to get on the T-Mobile network to get that $7 a month plan.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Prepaid phone

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is probably the best phone i ever purchased for the price.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for the wonderful review and for taking the time to share your feedback with Motorola. Let us know if there's anything else we can do to help or you can visit our official Motorola community page: https://forums.lenovo.com/t5/moto-e-2020/bd-p/moto_e_2020_en - Mike MotorolaMobility

  • Rated 3 out of 5 stars

    technical issues

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    About an hour after we got the phone it started throwing a bunch of errors about Google and the google api stopping. You couldn't do anything since the errors came one after another. I was able to do a factory reset on the phone and fix it. The phone was new out of the box, no apps or anything installed when it did this. It was disappointing and we are hoping it doesn't happen again.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Jenks83, Sorry to hear you had this issue. Please let us know if it happens again. Write us an email at supportforums@motorola.com. -Jess MotorolaMobility

  • Rated 5 out of 5 stars

    Cell phone problem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young gentleman was very friendly and knowledgeable and took care of our problem in a very professional manner. We were pleased with him as he was very courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought this phone for my mother in law . Never had a hard time trying to get the phone , just walked right in and out. The set-up was very smooth and easy. I’m thinking about purchasing this phone

    I would recommend this to a friend