Customer Ratings & Reviews
- Model:
- PAJH0002US
- SKU:
- 6411991
Rating by feature
- Display Quality
Rating 4.2 out of 5 stars
- Camera
Rating 3.9 out of 5 stars
- Battery Life
Rating 4.1 out of 5 stars
Customers are saying
Customers love the Moto E cell phone for its affordability, great camera, user-friendly interface, and long battery life. While some users have concerns about its speed and storage capacity, the overall sentiment is positive, with many praising its value for the price.
This summary was generated by AI based on customer reviews.
Good Phone to use but item i got looks defective
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone I got had bootloader issue and i have to send it motorola for fixing it.May be this item is defective.But otherwise phone is excellent
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MYBbreview, Sorry to hear you have to send the device for repair. We appreciate your review. If you need help write us an email at supportforums@motorola.com. We'll be there to help. -Jess
- Cons mentioned:Slow
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality the volume is up and down at will. Also very slow on everything.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Coffee,
Thanks for sharing your feedback and we're sorry to hear that you're having an issue. We stand by our phones and we would like to assist you with this. Send us an email at [email protected] and kindly use this subject BestBuy/MotoE2020_Slow/Lagging as a reference so we can help you properly. - Frank
- Cons mentioned:Freezing
Worst phone ever
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only wanted the phone to only use 2 apps (for work) and yet this phone is so bad that it is constantly freezing & crashing
No, I would not recommend this to a friend Moto e 2020 phone unlocked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone switches from app to app own it's own flips pages on it's own would be good phone if not for those problems also it is built great
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Debbie, Sorry to hear the device seems touches on its own. As we stand by our phones, we'd like to help get that checked. Write us an email at [email protected]. -Jess
Moto E
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't believe the storage capacity was posted online. The phone has less capacity than I was really looking for. However, the phone does what it needs to do.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MotoE, Thanks for having one of our phones. The specifications of our phones are posted on this page and on our own website. The device's storage can be expanded with a help of Micro SD card up to 512GB. If you need help with your device, write us an email at supportforums@motorola.com or if you're interested, you may want to check our E community here: https://forums.lenovo.com/t5/moto-e-2020/bd-p/moto_e_2020_en. Would love to hear your story. -Jess
Return
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was used to a iPhone 7 Plus so u can understand why I was disappointed and returned the phone.
No, I would not recommend this to a friendMaybe
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible with Mint Mobile. The phone is lightweight and cute but it didn't fit my needs.
No, I would not recommend this to a friendNever again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were in there several times cause our phones wouldn't work right. We finally went to verizon in south bend and in 5 minutes he had our phones working and they have been fine. It's sad when a 74 year old man has to sit there 6 hours altogether and it still don't work. Will never be back or recommend best buy
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Donna, We really appreciate you letting us know and we're sorry for any inconvenience this may have caused you. If you have any questions or need more details, we are always ready to help. Write us an email at supportforums@motorola.com. -Jess
Purchased but didnt get fully what I purchased
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone did not come with SIM card to activate so it was returned, even though I purchased 3 months of service for for as a gift.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi InstaPot, Sorry to hear you had to return the phone. Hope you can give us another chance in the future. If you have other questions or concerns, write us an email at supportforums@motorola.com. -Mitch
- Cons mentioned:Slow
Motorola
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible phone works like really slow I'm returning to it disappointed
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Kimposter, Sorry to know that you're experiencing slow on your Moto E phone. We stand by our phones and this is something we want to take a look at. Write us an email at supportforums@motorola.com and tell us more details. -Mitch
poor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lacks many necessary features like a back and home button, essentially unusable for my purposes.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Sorry, you are having difficulties using the phone and this looks like it's something we can troubleshoot, 1111. Write us an email to supportforums@motorola.com so we can directly communicate with you and get this resolved. We'll be there to help. - Mike
Chuck S
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works for me but only use for text/talk often resets itself ?? requires strong signal
No, I would not recommend this to a friendGARBAGE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the worse phone I have ever owned, constantly drops calls, I can't talk on this phone in my house, NO service, I have to go outside. I get voicemails and the phone never rang.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .This should not happen and I’m really sorry for how frustrating this situation is. As we stand behind our products, we would love to help get this sorted. Write us an email to supportforums@motorola.com. We'll be there to help. - Mike
Fragile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen shattered like nothing. Barely dropped. Junk now. Recommend different phone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Dona, we know how disappointing it is to crack the screen. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://motorola-global-portal.custhelp.com/app/mcp/service/ and they include an extensive walk-in repair network that in many cases can provide same-day service, plus mail-in and some fix-it yourself options. You will find an interactive map that allows you to find a carry-in center convenient to you. We recommend contacting the repair center to ensure they are prepared for your specific issue. - Mike
MOTO E 2020
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ridiculous, stupid big ad a protective case then you have a CLOWN PHONE so big there's no comfortable or logical way to carry this CLOWN PHONE and any info that comes from a Best Buy employee (EX-WAL-MART EMPLOYEE?) is ALWAYS incorrect. Could be worse (CR'APPLE) so I do NOT recommend unless you're in the market for a GIANT HEAVY CLOWN PHONE!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi BestBuyHater, sorry for the inconvenience. Please let us know what we can do to help. May we ask what is the issue with your device? Please email us at [email protected] to further assist you. - Mike
Doesnt work with 5G
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found out that the phone is having lesser RAM capacity and cannot accomodate 5G network
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Prasath, thanks for reaching out. Yes, you are correct this device doesn't work with 5G. It only support 4G Network. - Mike
Cell phone purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been having lot of problems with phone called said it's too late for me to return. Wasn't too happy with that fact. Being I just got it December 29th 2020. Feel like you should at least have 30 days to return.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi, Sorry to hear you're not satisfied with the phone. Let us know what we can do to help with your device. Write us an email at supportforums@motorola.com. -Jess
poor quality phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.phone was awful, customer service very good, Had to return it due to quality issues,
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi, sorry to hear that you've already returned the device. Hope you give us another chance in the future. - Mike
Not good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No like. Spend money but this item not make happy .
No, I would not recommend this to a friendGood phone but not with Verizon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase this phone if you are a Verizon customer. It's not compatible with Verizon network and you will have errors with text messaging.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MotoE, Sorry to hear your phone doesn't work with Verizon. If you look at our carrier compatibility chart: https://www.motorola.com/us/carrier-compatibility, the device is compatible with Verizon. As we stand by our phones, we'd like to know how it is not working with Verizon. Write us an email at [email protected]. -Jess