Customer Ratings & Reviews

Hi Jeffery, Thank you for your feedback. We’re glad to hear your phone is working well overall! We’re sorry to hear about the trouble with your SIM card, the power button, and battery life. That’s definitely not the experience we want you to have. As we stand behind our products, we'd like to know more details about what happened and get this sorted out. Write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch

Hi WillG, Thank you for your honest feedback. We're glad to hear you're enjoying your Motorola phone, though we're sorry to learn about the experience you had with the setup assistance. While setup services are typically handled by the retailer or their support programs like Total Tech, we understand how frustrating that situation must have been. If you ever need help, give us a holler or reach out to our official Moto G 2025 community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Mitch

Hi RICARDOV, We're sorry to hear that charging the battery has been taking longer than expected. To help us better understand the situation, could you please confirm if you are using the original Motorola charger and cable? Using the recommended charger and cable can help ensure the device charges at the proper speed. You may also try a few steps that can sometimes improve charging performance. Please check the charging port to make sure it is clean and free of dust or debris, as this can affect charging. Restarting the phone can also help refresh the system. In addition, try plugging the charger directly into a wall outlet rather than a computer or power strip, and if possible, test with another compatible charging cable or adapter. If charging continues to take much longer than expected after trying these steps, please send us an email at supportforums@motorola.com. We'll be there to help. -Mitch

Hi JeremyM, We're so happy to hear that your new Motorola phone is an excellent upgrade from your Moto Power 2022 and that you’re enjoying the great value at such a fantastic price. It’s wonderful to know you loved it so much that you bought two! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Mitch

Hi JohnM, Thank you for your feedback! We’re thrilled to hear you’re loving your upgraded Motorola phone and continuing your experience with the brand. Your loyalty means a lot to us! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en -Carlos

Hi Muskegonkool, We’re glad to hear you’re enjoying your phone and making the most of 5G! Thank you for sharing your feedback about the build and performance. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Mitch

Hi MarkNied, Thank you for the great feedback! We're glad to hear the phone delivers exactly what you wanted, especially with features like the SD card slot. It may not have every bell and whistle, but it's great to know it's hitting the mark for your needs. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en -Carlos

Hi ElsaS, We’re sorry to hear about the difficulties you’ve been experiencing with your phones. We would like the opportunity to investigate your feedback further and help address these concerns. Please email us with more details at supportforums@motorola.com so we can assist you. -Mitch

Hi AshleyD, Thank you for your feedback. We’re sorry to hear that not all promised items were included with your order. That’s not the experience we want for our customers. We’re glad you’re happy with the phone itself, and we recommend reaching out to the seller or support team so we can help resolve the missing items for you. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en -Carlos

Hi Vignesh, We’re glad to hear that you found the Moto G at a great price and that it’s meeting your needs. We appreciate your feedback and hope you continue to enjoy your Motorola device. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Mitch

Hi Skinny, We’re sorry to hear about the experience you had with the screen protector installation. Since the accessory was purchased and installed through Best Buy, we suggest reaching out to them directly for further assistance. They’ll be in the best position to help with your purchase and installation concerns. -Mitch

Hi MarkB, Thank you for your feedback! We're glad to hear you like the phone. We're sorry to hear the battery life isn't meeting your expectations. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos

Thank you for your positive feedback, HectorA. We’re glad to hear you’re happy with the phone and that you received excellent service from the Best Buy team. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Mitch

Hi TralainaB, We’re glad to hear that your purchase was easy and that your phone has everything you need. We appreciate your support! If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Mitch

Hi IbrahimG, Thank you so much for the great feedback. We're happy to hear you love the phone and appreciate its vibrant colors and quality features. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Kylee

Thank you for being a loyal Motorola customer, MaryellenR. We truly appreciate your continued trust in our products. It’s amazing to hear that this is your fourth Motorola phone, and we're thrilled to know it fits your needs perfectly. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Mitch

Hi MohammedH, Thank you for the great feedback! We're thrilled to hear you're enjoying the quality and features of the phone. Your recommendation means a lot. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Mitch

Thank you for your feedback! We’re thrilled to hear that you’re happy with your second Motorola phone and that your first one lasted for years! We always aim to create devices that stand the test of time, so we hope this one continues to meet your expectations and lasts just as long. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en -Carlos

Hi MichaelM, Thank you for your feedback! We're glad to hear the phone meets your needs as a reliable, regular cell phone. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Kylee

Hi HelenE, Thank you for sharing your feedback! We're glad you like the fingerprint login. For the brightness, you might want to try turning on Adaptive Brightness in Settings > Display if you haven’t already. This feature automatically adjusts the screen brightness based on your environment and might help reduce the brightness you’re experiencing. If you ever need help, give us a holler or reach out to our official Moto G 2025 community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Mitch