Customer Ratings & Reviews

Thank you so much for your kind words! We're thrilled to hear you're enjoying the great photo quality, sound performance, and ease of use and that you feel the phone offers strong value at its price point. That means a lot to us. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en -Carlos

Thank you for your kind words, GaryG. We're so glad to hear that you had a great experience at our store and with our team. We appreciate your feedback and are always here to help! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Mitch

Thank you for sharing your experience. I'm sorry to hear about the issues with the speaker during calls. It’s good that you’re taking it back to the store for a resolution. Since the phone was purchased from Best Buy, we recommend contacting their customer service directly for assistance with the return or exchange process. They will be best equipped to help you resolve this quickly. -Kylee

Hi DottieB, We're so happy to hear that Frankie provided you with excellent service. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Mitch

Hi FabreonaG, We’re so glad to hear you’re loving your new Moto G 2025 phone. Your energy made our day, and we’re thrilled to have you as part of the Motorola family. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Mitch

Thank you for your honest feedback! We're glad to hear you're finding value in the phone for the price, and we appreciate your perspective. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en -Carlos

Thank you for your feedback! We’re glad the phone fits well within your budget. We appreciate your note about the external features and the 3.5mm headphone jack, your input helps us understand what matters most to our customers. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en -Carlos

Thank you for reaching out and for your honest feedback. We’re glad to hear the device itself is performing fine, but we’re truly sorry for the confusion regarding the RAM specification. We understand how important this detail is, especially when performance expectations are based on the advertised hardware. We recommend reaching out directly to BestBuy support for clarification. -Carlos

Thank you for sharing your positive experience, Motophomr. We're delighted to hear that the Best Buy team was accommodating and that you enjoyed our great pricing. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Mitch

Hi Jennifer, We're sorry to hear about the experience you’re having with your Moto G. We appreciate your loyalty to the Moto G series and want to help get things running smoothly again. Freezing is sometimes caused by too many running apps in the background. Use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059, then select Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. For the Bluetooth concern with your Motorola watch, go to Settings > Connected devices > Connection preferences > Bluetooth, remove or forget the watch, then restart both devices and pair them again. Make sure your watch’s software is also updated. Let us know if this helps by sending us an email at supportforums@motorola.com. -Mitch

Hi ThomasW, We're glad to hear you're enjoying your phone. Thank you for sharing your feedback. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Mitch

Hi Justin, We’re sorry you’re experiencing touchscreen problems. To help, try restarting your phone, checking for software updates under Settings > System > System updates, and ensuring the screen is clean and free of moisture. Removing any screen protectors or cases may also help, and you can try booting into Safe Mode to see if a third-party app is causing the problem. If the problem continues, please send us an email at supportforums@motorola.com and we'll be assisting you from there. -Mitch

Thank you for your feedback! We're glad to hear you find it to be a great value and we appreciate your comment about the width. A slightly wider screen can definitely enhance typing, media viewing, and overall comfort, so your input is valuable and will be shared with our product team. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en -Carlos

Hi MarkG, Thank you for sharing your feedback. We’re sorry to hear the store had a limited selection and you weren’t able to find the product you were looking for. Since your purchase was from Best Buy, we recommend contacting their customer service or visiting a different store location, as they may have a wider selection of Motorola devices available. -Mitch

Hi Never, We're truly sorry to hear about your experience, that sounds incredibly frustrating and disappointing, especially when you took all the right steps to cancel or redirect the order. While Motorola doesn’t handle Best Buy orders directly, we understand how upsetting it is to not receive the product you paid for, and then be denied a refund after being told the address was changed. We recommend reaching out directly with their support to better assist you on this. -Carlos

Hi AthenaEllio, We’re sorry to hear your phone isn’t charging. Allow us to help. Are you using a Motorola charger? If possible, please try a different charger or try your charger with a different device to see if it works. You can also try performing a force reboot on the phone. For us to assist further, please send the details to supportforums@motorola.com so we can help troubleshoot and determine the best next steps. -Mitch

Hi Steve, We’re glad to hear you had a positive experience with our sales support! We understand that switching to Android can feel different, but we hope you continue enjoying the features and flexibility of your Motorola device. If you ever need help, give us a holler or reach out to our official Moto G community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Mitch

Hi RaymondW, We're sorry to hear that your phone is freezing frequently. That can be frustrating. Sometimes, freezing can be caused by software glitches, insufficient storage, or conflicting apps. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to supportforums@motorola.com. We'll be there to help. -Kylee

Hi Vest15, We’re sorry to hear the performance isn’t meeting your expectations. We appreciate your feedback. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch

Hi Great, Thank you for sharing your experience. We're sorry to hear about the screen damage, especially so soon after purchase. While Gorilla Glass is designed for added durability, no glass is completely shatterproof, and unexpected impacts, even from relatively short distances, can sometimes cause damage depending on the angle and force of the drop. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist.
-Carlos