Customer Ratings & Reviews
- Model:
- PB5X0002US
- SKU:
- 6608063
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Camera
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the moto g - 2025 128GB (Unlocked)'s overall performance, camera quality, and battery life. Many appreciate its ease of use and larger screen, as well as its fast processor and sleek design. The features included are also a plus for many users. However, some customers expressed concern about the RAM.
This summary was generated by AI based on customer reviews.
Very bad service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is very slow for work if you try to do something or if you switch any aap it's taking long time to open on the base of software it's very bad
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Yashshaw, We’re sorry to hear that your phone is running slowly and affecting your work. Slow performance is sometimes caused by too many running apps in the background. Use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent problems. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059 > Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch
Item was problematic.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's no photos app naturally on the phone. It's also difficult to get to the general files. I will not be continuing to use this brand.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Cynpaii96! Thank you for taking the time to share with us. There's no need to worry on your device. As we constantly improve our software, some applications or features may change so that we can usher in a new wave of technology and offerings for our users. One of them is using Google Photos as our default Gallery app. Google Photos provides a smarter way to store photos and videos. You can always try downloading a 3rd-party app from the Play Store if you want. For other concerns regarding your Motorola device, we're always here to assist you. Just let us know. -Ythan
PHONE NOT WHAT SALESPERSON SAID IT WAS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vert sorry I let salesperson fast talk me into this phone saying it was rthe same as the Samsung phone I wanted because there were no protective cases in the store. Phone does not woek properly and anything you do with this google phone makes you jump through hoops unlike the Samsung phones thak are much more user friendly. Will be bringing thiss phone back to the store and if they can't get functions to wotk will expect store to take the phone back and credit my card.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your experience. We're truly sorry to hear the phone did not meet your expectations. We understand how frustrating it can be when a device doesn’t function as expected. As we stand behind our products, we would like to investigate your feedback further. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Research before you buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't really like the Motorola system! It used to be good.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Aaron, Thank you for sharing your thoughts. We’re sorry to hear that your experience with the Motorola system hasn’t met your expectations this time. We’re constantly working to improve and would appreciate any specific feedback you have so we can better understand how to serve you. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Phone is slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone is extremely slow and this is really frustrating but when I ordered my phone Best buy was very fast my phone was ready for pickup only 1 hour
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi FatihY, We’re sorry to hear your phone is performing slower than expected. Slow performance is sometimes caused by too many running apps in the background. Use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059 > Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch
Do not buy - screen malfunctions within 22 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 30 days after the phone was delivered, there are lines appearing on the display. Unfortunately, it is past the return window. Do not buy this phone. It is a waste of $200.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Studiojcd, We're sorry to hear about the problem with your phone’s display. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at [email protected]. We'll be there to help. -Mitch
Buggie software
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it, it freezes up alot. I suspect it needs a few big fixes to the software.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MarlandB, We're sorry to hear that you experienced problems with the phone. Software updates are regularly released to improve performance and address any bugs. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at [email protected]. We'll be there to help. -Mitch
not working as it should
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible, runs very slow, woudl liek to return if possible
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi KarolZ, We're truly sorry to hear about your experience. If the phone is running slowly and not meeting your expectations, we completely understand your desire to return it. As we stand behind our products, we would like to investigate your feedback further. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Carlos
- Pros mentioned:Battery life, Camera qualityCons mentioned:Ram
RAM issue ...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of the phone has been good, battery life and camera good. However if you read full specifications from BestBuy the phone is supposed to have 12G RAM. On the Phone settings, about phone show RAM as 4GB + 4GB (RAM boost). Not sure how this equals 12GB With that being said I have had 8 or more apps running in the background with no issue.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi PhilipB, We’re glad to hear you’re enjoying the phone’s quality, battery life, and camera performance. The phone you have comes with 4GB of physical RAM, and with RAM Boost, it can be expanded up to 12GB by using internal storage as virtual memory. What you’re seeing in the settings 4GB + 4GB (RAM Boost) reflects the active configuration at the time, but RAM Boost can dynamically allocate up to 8GB of additional virtual RAM, depending on usage and available storage, for a total of up to 12GB. It’s great to hear that multitasking has been smooth for you even with multiple apps running which is exactly what RAM Boost is designed to support. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Mitch
- Pros mentioned:Battery life, Camera quality, Overall performance
Good for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, awesome camera, huge battery life. Only downfall is no wireless charging.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Clarence, thank you for your great feedback. We’re thrilled to hear that the Moto G 2025 has exceeded your expectations with its awesome camera and huge battery life. We also value your feedback about the wireless charging and will be sharing it with the teams for future updates. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Kylee
- Pros mentioned:Ease of use
Good Gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my older parent and usually they like simplistic phones since they don't do a lot, but they liked it and found it was easy enough to figure out. Great purchase.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi RelaxedGamer, We're so glad to hear your parent is enjoying the phone and found it easy to use — that means a lot to us! Thank you for choosing Motorola and for the kind feedback. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en -Carlos
- Pros mentioned:Overall performance
Motorola moto g 5g phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice, price is right and no issues with the phone.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi User460242, We’re glad to hear you’re happy with your phone and that everything’s working perfectly. It’s great to know you found it an excellent choice at a good price. Thank you for choosing Motorola! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Mitch
- Pros mentioned:Overall performance
Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone I'd purchase again Quality pictures also
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your positive feedback, MarisaA. We’re glad to hear you’re enjoying your phone and the quality of the pictures. It’s great to know you’d purchase it again! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Mitch
Best Buy does their Best!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy did their best! They listened and explained what needed done. I will continue to be a customer of Best Buy!
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Jacie, We’re glad to hear that Best Buy provided helpful support and guidance. It’s great to know you feel confident continuing as their customer, and we appreciate you taking the time to share your feedback. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Mitch
- Pros mentioned:Battery life
Another excellent Motorola device
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good battery life, 120hz refresh rate, has many modern amenities such as 5G, NFC, face unlock, as well as eSIM.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Ethan, We’re glad to hear you’re enjoying your new Motorola device and all its features! It’s great that the battery life, display, and modern amenities are meeting your needs. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Mitch
- Pros mentioned:Overall performance
.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good,..................mmmmmm..mmmm .. ...........
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi GerardoF, we appreciate your feedback, and we are glad that you are loving your phone. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en -Carlos
