Customer Ratings & Reviews

Hi JustinA, Thank you for your feedback. We’re sorry the phone isn’t performing as expected, especially compared to your previous model. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos

Thank you for your awesome feedback! We’re thrilled to hear that your phone is working great and that you’re enjoying it. It’s always great to know when a device is delivering a top-notch experience. To be up to date with our devices, please follow our official community page:  https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en -Carlos

Thank you for your feedback! We're glad you’re finding value in the phone, and it's great to hear the expandable memory slot is a useful feature for you. We appreciate you sharing your thoughts! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en -Carlos

Hi DonnaK, We’re sorry to hear that the camera experience on your phone hasn’t met your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch

Hi buyerInBmore, We understand your frustration, and we’re sorry for the experience you’ve had. Apps stopping unexpectedly and the presence of preinstalled software can occur on region-specific or carrier variants, especially if the device was not intended for your market. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos

Hi CNas, We’re sorry to hear about the trouble with your open-box phone. Since activation and account locks are managed by the retailer and carrier, the best next step is to contact Best Buy directly. They can verify the device, help unlock it if possible, or provide an exchange so you can get a fully functional phone. -Mitch

Hi Yashshaw, We’re sorry to hear that your phone is running slowly and affecting your work. Slow performance is sometimes caused by too many running apps in the background. Use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent problems. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059 > Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch

Thank you for sharing your experience. We're truly sorry to hear the phone did not meet your expectations. We understand how frustrating it can be when a device doesn’t function as expected. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos

Hi Aaron, Thank you for sharing your thoughts. We’re sorry to hear that your experience with the Motorola system hasn’t met your expectations this time. We’re constantly working to improve and would appreciate any specific feedback you have so we can better understand how to serve you. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos

Hi Cynpaii96! Thank you for taking the time to share with us. There's no need to worry on your device. As we constantly improve our software, some applications or features may change so that we can usher in a new wave of technology and offerings for our users. One of them is using Google Photos as our default Gallery app. Google Photos provides a smarter way to store photos and videos. You can always try downloading a 3rd-party app from the Play Store if you want. For other concerns regarding your Motorola device, we're always here to assist you. Just let us know. -Ythan

Hi FatihY, We’re sorry to hear your phone is performing slower than expected. Slow performance is sometimes caused by too many running apps in the background. Use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059 > Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch

Hi Studiojcd, We're sorry to hear about the problem with your phone’s display. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch

Hi MarlandB, We're sorry to hear that you experienced problems with the phone. Software updates are regularly released to improve performance and address any bugs. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch

Hi PhilipB, We’re glad to hear you’re enjoying the phone’s quality, battery life, and camera performance. The phone you have comes with 4GB of physical RAM, and with RAM Boost, it can be expanded up to 12GB by using internal storage as virtual memory. What you’re seeing in the settings 4GB + 4GB (RAM Boost) reflects the active configuration at the time, but RAM Boost can dynamically allocate up to 8GB of additional virtual RAM, depending on usage and available storage, for a total of up to 12GB. It’s great to hear that multitasking has been smooth for you even with multiple apps running which is exactly what RAM Boost is designed to support. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Mitch

Hi KarolZ, We're truly sorry to hear about your experience. If the phone is running slowly and not meeting your expectations, we completely understand your desire to return it. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos

Hi Clarence, thank you for your great feedback. We’re thrilled to hear that the Moto G 2025 has exceeded your expectations with its awesome camera and huge battery life. We also value your feedback about the wireless charging and will be sharing it with the teams for future updates. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Kylee

Hi RelaxedGamer, We're so glad to hear your parent is enjoying the phone and found it easy to use — that means a lot to us! Thank you for choosing Motorola and for the kind feedback. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en -Carlos

Hi User460242, We’re glad to hear you’re happy with your phone and that everything’s working perfectly. It’s great to know you found it an excellent choice at a good price. Thank you for choosing Motorola! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Mitch

Thank you for your positive feedback, MarisaA. We’re glad to hear you’re enjoying your phone and the quality of the pictures. It’s great to know you’d purchase it again! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Mitch

Hi Ethan, We’re glad to hear you’re enjoying your new Motorola device and all its features! It’s great that the battery life, display, and modern amenities are meeting your needs. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-2025/bd-p/moto_g_2025_en. -Mitch