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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1135 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers enjoy the Moto G 5G 2023 128GB (Unlocked) for its excellent camera quality, long battery life, and affordable price. Positive feedback also highlights its ease of use and sufficient storage. While some users wish for features like NFC and wireless charging, the overall experience is considered positive. A few users noted occasional performance lags, but this was not a widespread concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,135 reviews
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is awesome works very fast and easy to navigate

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      This positive feedback means a lot to us DavidG, thank you for sharing this experience with us and for having one of our Motorola devices. Feel free to follow us on our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Ythan MotorolaMobility

  • Rated 4 out of 5 stars

    Motorola Moto G Android

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I keep going with Motorola Moto phones..all the quality I need without paying too much!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Motorola G

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone, works great, fast and good memory

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Londo, We do appreciate your support and love for our Moto G 5G phone and we're happy to see that this phone meets your expectations. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Motorola, not a bad deal.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I need. Priced reasonably,.holds a charge. It has a few things that are new to me. I just need to figure it out. I never recommend product, my policy, when you see the "not recommend", it's because the survey does not allow for a different, honest answer.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi JerryP! We appreciate you sharing your experience with us. Our team is dedicated to providing assistance whenever you require it. Please stay connected with us by following our official community page, where you can stay updated on our latest devices. Visit https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. We look forward to serving you. -Ythan MotorolaMobility

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Cell phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone. Easy to use. Great photos. Would definitely recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Questionable Longevity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone due to the price and acceptable specs to replace a pricy Samsung phone that died on me inexplicably at the most inopportune time. This is my first Motorola and after its plethora of updates it seems on par to do what I need it to do (phone calls, text, surf the web, watch videos, video calls/meetings, banking, pics). I am unimpressed by its casing which seem cheap and fragile, even at this price point. A case is a must because a minor fall would probably be an immediate TKO for the unit. The most worrisome thing about the unit is that it gets HOT. Hot while charging and hot with certain apps (default Solitaire game???). I expect the heat issue will fry something pertinent sooner rather than later. Planned obsolesce is annoying.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi JasmineL, Thank you for choosing us and for sharing your detailed feedback. We're glad to hear that your new phone meets your needs for phone calls, texting, web browsing, watching videos, video calls, and more. We apologize for your concerns regarding the phone's casing and the heat concern you've experienced. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to [email protected]. We'll be there to help. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life, Price

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect phone on it's price range. Enough juice to multiple apps.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for this positive review, Supra. We're happy that you're satisfied with your purchase and the phone's price. If in case you need help, kindly visit our official Moto G 5G community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Best phone for its price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery life. High quality photos with clear images.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi AmiraA. We are so grateful for the wonderful feedback that you shared with us. We are thrilled to learn that you are satisfied with the phone's performance and quality. It is our pleasure to have you as a valued member of the Motorola family. We kindly invite you to join our official community and share your experience with other Moto users here  https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is excellent. Fast processing, great camera.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Wow! Thank you for recommending our brand, ChadwickH. We are so happy and thankful that you are satisfied with your purchase. If you are interested, you can share your experience on our official Motorola online community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Rated 3 out of 5 stars

    You Get What You Paid For

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't really complain for the price, but still very slow phone. Some apps take forever to open and browsing chrome using this phone is very sluggish. Also, the camera is quite bad even though it says it has 40MP camera. Most photos come out quite blurry and oversaturated. Display is only 720P but does not look that bad in my opinion. Phone call quality is as good as other phones and 5G works. It gets most of the job done at the fraction of the speed of other premium phones for the fraction of the cost.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Hjkm, We're sorry to hear that these are happening on your phone. Slow is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. For your camera concern, are you using the default and updated camera app? Please send us the details via email at [email protected]. We'll be there to help. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom loves it. Met the expectations of what it is needed for.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Price

    Rated 5 out of 5 stars

    great Value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone for price, battery power holds 2 days

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Judi, We appreciate you taking the time to give us very positive feedback, and we're happy that you are satisfied with your purchase for its price and quality. If you're interested, we'd like to hear your story and share it with other Moto G 5G (2023) users here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Amazing mobile

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everybody must buy this phone from best buy. This is amazing. I don’t experienced any kind of discrepancy. Phone is super fast while play games and editing videos for my channel

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your positive experience with the Moto G 5G 2023! We're thrilled to hear that it's been performing well for you, especially with gaming and video editing for your channel. It’s great that you haven’t encountered any issues and are enjoying the phone's speed and performance. Your recommendation to buy from Best Buy is appreciated, and we’re glad it’s been such a great fit for your needs! If you ever need tips or support, feel free to reach out at: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Aria MotorolaMobility

  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Battery life, speed and usage is very good

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Ajitj. Thank you for taking the time to share your positive feedback. We are thrilled to learn that you are satisfied with the phone's performance and quality. Thank you for choosing Motorola. We would like to invite you to join our official community and share your experience with other Moto users here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Moro G 5G 2024

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is the one for me. For the sleek design, to the feel of it as you type along the glass, to the speed at which it flies down the road, this phone was my choice!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Phone

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the price. Durable and has a ling battery life. Great for work

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A low tech, uncomplicated dream

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third Moto G phone I've purchased when I need to upgrade my phone (usually every 2-3 years). Have never been unsatisfied. I am as low tech as someone can be in 2024 and this smartphone is a great option for those who don't want complicated tech.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thanks for being a valued Motorola customer Ashley, we appreciate your continuous business with us. We're always here to help if you need assistance, kindly follow us on our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Ythan MotorolaMobility

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Keng he

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a wonderful product with good performance and good price

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for writing your review, Keng H. We truly appreciate the perfect rating you gave for the Moto G 5G 2023 device. Knowing that you are happy with your purchase and with the phone's features makes us so happy. Thank you for choosing Motorola. We encourage you to join our official Motorola online community at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en and learn more about the exciting features that the device offers. -Belle MotorolaMobility

  • Rated 4 out of 5 stars

    MotoG5g

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning about all the features of this phone, but so far so good. Haven't had a Motorola phone in quite a few years, but I think this is a very good phone as an alternative for the big flagship phones.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thanks for haring this experience with us and for having one of our Motorola mobility as your device provider DerrickJ. Always remember that we're here if you need help on your Motorola device. Just let us know, kindly follow us on our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Ythan MotorolaMobility

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Moto g

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone fits me, it's of course, a lot smarter than me but its so easy to use. Compared to others, it has a simplicity about it, sort of related to me. First phone I've ever owned that feels like my assistant. I'm not very tech savvy, so it easily serves me well.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hey InmanM, thank you for choosing Motorola Mobility! We're thrilled to hear that you're happy with your device. We'd love to keep in touch with you and share our community updates and promotions. Make sure to follow us on our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en for exclusive access. We can't wait to see you there! -Ythan MotorolaMobility

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