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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1135 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers enjoy the Moto G 5G 2023 128GB (Unlocked) for its excellent camera quality, long battery life, and affordable price. Positive feedback also highlights its ease of use and sufficient storage. While some users wish for features like NFC and wireless charging, the overall experience is considered positive. A few users noted occasional performance lags, but this was not a widespread concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 1,135 reviews
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Decent value phone with excellent battery life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this phone when my old phone (Galaxy S20 FE 5G) bricked. The Motorola bloatware isn't nearly as bad a Samsung's. The phone is a nice size and seems to be well built. It's a little on the slow side in my opinion but the battery life makes up for it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very user friendly, I love the size and design. The gentleman that help us at the Best Buy store in Eden Prairie, was amazing, he went out of his way to answer all our questions and make sure we understood everything.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A great updated phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great updated phone. I had an old Motorola phone of 5 years old and this new phone was easy to transfer all my stuff and be up and running in less then 30 min. I love the new phone

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi ScottA, We're thrilled to hear that you’re enjoying your new Motorola phone and that the transfer process was smooth and quick. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Solid Android Option

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first android phone, I love the simplicity of the UI, quality of the screen, sound from the speakers thanks to Dolby, and the features of the device. The only department that needs a lot of work is in the camera, it's not horrible but you won't be taking professional photos at a distance with it. It also handles lighting a little weird.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Welcome to the Android family, DanielC. We're so happy to hear you're loving the UI, screen quality, and Dolby-powered sound. Thanks for your honest feedback on the camera. If you ever need help, give us a holler or reach out to our official Moto G 5G community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good cell phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for me. Doesn’t have the best camera but takes ok pictures. battery life is good. Love the feature on Motorolas that allows me to shake the phone to take pictures with one hand

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi AliceM, appreciate you sharing your experience and choosing Motorola Mobility as your device provider. Remember, we're here to support you whenever you need help. Don't forget to join our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Ythan MotorolaMobility

  • Rated 5 out of 5 stars

    Motorola edge

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone works amazing for being 2004 in a budget phone information phone love you very much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Motorola Moto G 5G 2023

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for my needs.. Performance great! I highly recommend this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Decent phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. What I'm used to in terms of an android phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not the best phone

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not as good as other Motorola phones I have had. Poor volume. have to put on speaker to hear.it used to go on wifi calling now it won't. Does have a great battery. Also bought this phone at Best Buy they wanted 100.00$ to set it up, took it to my provider they did it for free.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi GaryL, We're sorry to hear that this phone hasn't met your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at [email protected]. We'll be happy to help. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Great Economy Phoine

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great 5G phone. Everthing works well. Clear voice for both parties. Works where my husband's off brand phone wont. Very pleased.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you so much for your kind words and for choosing us, DonaldS. We're thrilled to hear that you're enjoying your 5G phone and that it’s meeting your expectations. It's great to know that voice clarity and performance have made a positive difference for you. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Great phone for my kid

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Motorola phone and I’m very impressed with this phone the performance and the speed screen resolution I’m loving using it

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We are pleased to have you as a part of the Motorola family, Saikat. We're glad that you're satisfied with your purchase. We'd like to hear your story and share it with the Moto G 5G community: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    It does everything I want it to.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for a couple of weeks and after transferring all my stuff, it is working great. It does everything I want it to.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your positive review, TKSK. We’re so happy to hear that your new phone is meeting all your needs and working great after the transfer. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Cons mentioned:
    Wireless charging

    Rated 3 out of 5 stars

    Decent phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent phone for the money. But the connectivity and speed is not the greatest. It has great storage and a good camera.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your feedback, RachelB. We’re glad to hear you find value in the storage capacity and camera quality of your device. We're sorry to know that you're having connectivity and speed concerns. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Kindly send us an email at [email protected] and we'll try to help you from there. -Mitch MotorolaMobility

  • Cons mentioned:
    Ram

    Rated 3 out of 5 stars

    Decent at Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is the definition of getting you buy. The camera is decent and the price is good but performance can be sluggish at times. Not for someone who takes a ton of pictures and plays a lot of mobile games. It is essentially just for social media, web browsing, and sending emails. Terrible at multitasking due to limited RAM. The packaging is cool because it's all of recycled material. I personally wouldn't buy this phone again and would rather save a little bit of money to get myself a pixel 7a instead.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Antonio, We are so sorry that your experience did not match your expectations, Bmickel76. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at [email protected]. We'll be there to help. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    A GREAT PHONE FOR A GREAT MAN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone 2 years ago for my husband and it still holding up like a champ. I will add he is a blue collar man, so it's impressive.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone to use internationally and I love taking pictures and videos to share with my family and friends.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Cheyenne, We're so glad to hear the phone is working well for your international use and that you’re enjoying taking pictures and videos to share with your loved ones. If you're interested, we'd like to hear your story and share it with Moto G 5G users here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Value for money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone especially for children who aren’t that careful in handling. Also great battery life

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We’re so glad to hear that the phone is a great fit, Joydeep. We’re also happy to know you’re enjoying the long battery life! You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Perfect for my needs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Motorola! It has all the features I need to my personal and business tasks. I feel connected even when I don't have my PC with me! Highly recommend for anyone managing paperwork and contacts of a small business.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Baba, I am thrilled to hear that you were satisfied with the customer service provided. Your satisfaction is extremely important to us and we always strive to exceed your expectations. As a valued member of our community, I encourage you to follow our official page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en where you can stay up-to-date with our latest news, promotions, and events. Thank you for choosing us and we look forward to serving you again soon. -Ythan MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good battery life, recommend this phone but camera quality not too good. Overall good phone

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your feedback with us! We're happy to hear that you’re enjoying the battery life and overall performance of your phone. Your recommendation means a lot to us! We also appreciate your comment about the camera quality. As we stand behind our products, we would like to have the opportunity to investigate your camera feedback further. Write us an email at [email protected]. We'll be there to help. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Finally upgraded

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my phone took me a long time to upgrade from my flip phone but the one I got is just like a mini version of my tablet so it was pretty easy to adjust to just not use to it not fitting all of my pockets but sacrifices must be made

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you so much for this positive rating, Csilence. We're glad that you are satisfied and that you love this phone. If you're interested, we'd like to hear your story here on this Moto G 5G community: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

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