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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1138 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers enjoy the Moto G 5G 2023 128GB (Unlocked) for its excellent camera quality, long battery life, and affordable price. Positive feedback also highlights its ease of use and sufficient storage. While some users wish for features like NFC and wireless charging, the overall experience is considered positive. A few users noted occasional performance lags, but this was not a widespread concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,138 reviews
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Value for money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone especially for children who aren’t that careful in handling. Also great battery life

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We’re so glad to hear that the phone is a great fit, Joydeep. We’re also happy to know you’re enjoying the long battery life! You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Decent phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. What I'm used to in terms of an android phone.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    New Moto 5G

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the former version and wanted to upgrade and glad I did! Faster, more options and using Wi-Fi for transferring files and apps was long but had a lot of them.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your positive experience, Sammy. We are glad that you gave us a perfect rating. To stay up-to-date with our devices, please follow our official community page:
      https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good battery life, recommend this phone but camera quality not too good. Overall good phone

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your feedback with us! We're happy to hear that you’re enjoying the battery life and overall performance of your phone. Your recommendation means a lot to us! We also appreciate your comment about the camera quality. As we stand behind our products, we would like to have the opportunity to investigate your camera feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone to use internationally and I love taking pictures and videos to share with my family and friends.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Cheyenne, We're so glad to hear the phone is working well for your international use and that you’re enjoying taking pictures and videos to share with your loved ones. If you're interested, we'd like to hear your story and share it with Moto G 5G users here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure I totally understand how to use new phone. It certainly gives me what I need, but it also is complicated for me to grasp quickly. I like phone. Pictures are great. As time goes on, I'm sure I will like it even more.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Unlocked = I own it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for a great price. I'm the kinda guy that needs to go into debt to make phonecalls and send text messages. It's unlocked and I own it. Great product in my humble opinion. Beats a 1500 dollar iPhone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi GeorgeW, We do appreciate your support and love for our Moto G 5G phone and we're happy to see that this phone meets your expectation. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very good entry level android phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dependable affordable android phone. I’ve always been a fan of moto g since the 1st gen. Nothing fancy though. Screen is decent, little to no lag and amazing battery life

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your feedback, JPHM! We're thrilled to hear that you're a long-time fan of Moto G phones and that you're enjoying the dependable performance, affordability, and battery life of your device. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Cons mentioned:
    Lag

    Rated 4 out of 5 stars

    Good phone at a great price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is worth the price. Decent screen with good processing. I didn't feel any lags or whatsoever using this phone so far.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your feedback, Anuj. We're thrilled to hear that you're enjoying your experience with your phone. It's great to know that you find the phone's performance and screen quality satisfactory. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Cell phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked it would buy it again if still available recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Bought as a gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my mom. She is a senior citizen and gadgets aren't her friend but she found this phone very easy to manuveur and easy to operate. She loves it.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for taking the time to share your experience with us., CChan. We’re delighted to hear that your mom is enjoying her new phone and finding it easy to maneuver and operate. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best G5 phone for $$

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice design and color, very light and very easy to setup and start using, can be charged with various different chargers. Very best G5 phone option for the price.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your positive feedback, RobertS. We're thrilled to hear that you're pleased with the design, color, and ease of use of your Moto G 5G phone. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-stylus-2023/bd-p/moto_g_stylus_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Motorola cellphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the phone and the price is great. This is my first Motorola so trying to learn how to use it. Disappointed the Best Buy doesn't seem to want to help with the learning curve.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for having one of our Motorola devices and for sharing this wonderful experience with us SusieQ. We're always here to assist you if you have any concerns regarding your Motorola device. Feel free to follow us on our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Ythan MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Impressive phone for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought This phone for my daughter. She loves it. The camera is one of her favorites. Clear photos and videos. Smooth scrolling when swiping in and out of screens. Pretty impressive quality for the price.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for buying this for your daughter, EddyP. We are truly glad to hear that she loves it. Thank you for sharing your feedback. Please continue to share your experience on our official Motorola community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Rated 4 out of 5 stars

    Motorola Moto G Android

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I keep going with Motorola Moto phones..all the quality I need without paying too much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying this unlocked phone was a great deal. Phone works great on Verizon. Still need to learn some of the features. Plan on buying a second one. Then we plan on switching to Visible.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hello nvMusicDad, We're glad to know it's working seamlessly for you. Learning about all the features and functionalities of your device will definitely enhance your experience even further. If you like, you can be a part of our official Moto G 5G 2023 community page here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en.-Iza MotorolaMobility

  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially I was looking to buy another phone when I saw this on sale. I am not disappointed, this is a great value for the price as it exceeds my expectations.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi RewardZone, We're delighted to hear that our product has exceeded your expectations. Providing great value and exceeding customer satisfaction is what we strive for. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Husband's Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the phone for my husband. He is not good with computers. It works very well for him. It is an android. We had a sim card, and it went Stright in. I would buy it again if I needed another phone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for choosing us and for giving us a positive rating, BonWifi. We’re so grateful for the trust you’ve placed in us. If you would like to join the official community page, kindly go to this link:  https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    " SUPER CUSTOMER SERVICE!! "

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a good phone and had been looking at Moto G 5G. On internet said you had one , when I got there they said they were out. I was a little upset because I had finally found one, and at a decent price. the male helping me apoligized. Then asked a female ( I think Manager) she looked on computer, and said your right there should be one here, AND DID NOT STOP LOOKING TILL SHE FOUND IT. Took about 15 to 20 min but she found me my phone, Great Customer service!!! And it is not the first time , Best Buy has some Good employes they are KEEPERS!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi KatG! We're thrilled to hear you were able to purchase the device you wanted. It's wonderful that you had a fantastic customer service experience at BestBuy. Remember, we're always here to assist you if you need help. Don't forget to check out our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Nate MotorolaMobility

  • Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent phone. 5g. Has all the basic functions. Call quality is decent

    I would recommend this to a friend