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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1135 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers enjoy the Moto G 5G 2023 128GB (Unlocked) for its excellent camera quality, long battery life, and affordable price. Positive feedback also highlights its ease of use and sufficient storage. While some users wish for features like NFC and wireless charging, the overall experience is considered positive. A few users noted occasional performance lags, but this was not a widespread concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,135 reviews
  • Cons mentioned:
    Nfc

    Rated 4 out of 5 stars

    Ok phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is ok phone doesn't support nfc took some getting used to as I had had Samsung's for last 9 years

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Yes Moto

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for a great price. Easy to setupand very responsive. Apps open and close fast. This Motorola with Android a big surprise for the price.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for this positive review, GaryStennett. We're happy that you're satisfied with your purchase and the phone's price. If you would like, you could join your fellow users on our official Moto G 5G community page here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone for the money. Easy for older generation to work with multiple settings and new features. Was a gift so I don't use it daily to give more comments.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      That's great to hear, SusanS. It's always nice when a gift turns out to be such a hit. Hopefully, it continues to impress with its user-friendly features. If you're interested, we'd like to hear your story and share it with Moto G 5G users here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Amazing phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switch to this phone and I love it the camera is great the screen is great it I love everything about the phone

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you so much for your kind words, LuisC. We’re thrilled to hear that you’re loving your new phone. It's great to know that the camera and screen are exceeding your expectations. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great value! Best buy needs help with customer ser

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works great for the money and is a great value. My only issue is with Best Buy staff. They are not professional. But the salesman did act better before the end. First impressions are important.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good Phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grear phone for the price. My Girlfriends phone broke and we needed one same day. Was able to order and pickup and have it running in a few hours.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Tdpwent, We're thrilled to hear that you found our Motorola phone to be a great choice for the price, especially when you need to replace your girlfriend's phone quickly. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Best phone Ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, features as well as attractive phone Motorola phones,are really compatible with modern web browsers

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hello, ShaleemaM. We are delighted to hear that you enjoy your Moto G 5G 2023 as well as its price. We sincerely appreciate your feedback. Your feedback is critical to helping us improve our products and guarantee they fulfill your expectations. If you require anything from us, we are only a message away. -Aria MotorolaMobility

  • Rated 5 out of 5 stars

    2023 Moto 5g

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Moto 4x phone & the battery died. Isaiah from Best Buy recommended this Moto 5g & I couldn't be happier with the features.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Kathy, we appreciate your support for Motorola Mobility products. Rest assured, we are ready to assist you whenever you need help. Feel free to join our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. Stay connected! -Ythan MotorolaMobility

  • Rated 4 out of 5 stars

    Moto 5G 2023 123GB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad but not fancy either. If you want a basic phone and you do not plan to use it much, this works. If you are used to higher end phone, this will not fare well in the comparison.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best phone for seniors.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two of these phones for my mom and dad. They love it. Works great in Africa.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very nice phone.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my father. He really loves it. Very good battery life. Camera quality is ok for the price.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Khaled, We're delighted to hear that your father is enjoying his new phone. It's great to know that the battery life meets your expectations and that you find the camera quality satisfactory for the price. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Product was good.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s work smooth & nice product,…………………………………………..

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Long battery life

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a moto guy, I have had several, and this one is great. Like android 13 and the features. Nice size not to big or small. Responds well to all apps. Bright screen. Streams spotify to my car.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome and cheap cellphone just for the essential needs no more and for the price this is great my mom loves it.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your wonderful feedback, HyunkelG. We're thrilled to hear that your Motorola phone meets your essential needs and offers great value for the price. It’s especially heartwarming to know that your mom loves it! If you're interested, we'd like to hear your story and share it with Moto G 5G users here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Cons mentioned:
    Nfc

    Rated 1 out of 5 stars

    One Star is one too many

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I HATE THIS PHONE more by the day. Not only will I never buy a Motorola phone again, I will never buy a phone from Best Buy again because of this phone. The camera/video is poor quality. There is no NFC, so no Tap to Pay anywhere. If you FF or REW in a video it freezes up constantly (just the picture, not audio) so you have to advance to the next video and then go back to the one you were watching (happens on all video players, so it's not an app problem). About once a day I have to reset the phone because I have too many apps open and nothing on the phone will be responsive. Apps restart or just close by themselves periodically. BUT THE WORST THING OF ALL IS HOW APPS ALWAYS RESET WHEN YOU SWITCH, EVEN BRIEFLY, TO ANOTHER APP. I have never had a phone, no matter how cheap, do this. It is beyond frustrating. Shopping in the app and want to check in your browser for prices at other stores? Everything in the app will reset when you go back, and the browser will too! Need to copy a code emailed or texted to you for 2FA? Good luck with all that! Worst of all, this stupid phone keeps losing my fitness workouts because it shuts off if I do anything else! The only person who could possibly be happy with this phone is someone who has never owned anything else so they don't even realize what garbage this product is. GOODBYE MOTOROLA!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good phone with good value.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the prices of the Motorola's and they are quality phones. Never been disappointed.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you so much for your kind words, Bdub. We’re thrilled to hear that you appreciate our pricing and the quality of our phones. Your satisfaction means a lot to us. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    When the phone screen died.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy employee was very helpful . Got a great price on quality 5G phone. We needed a replacement and were able to get upgrade too.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi JeffD, thank you for choosing Motorola Mobility and we're happy to know that you had a great experience from BestBuy on this purchase. For concerns and questions about your device, we're always here to help if you need any assistance. You may also follow us on our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Ythan MotorolaMobility

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Hello Moto

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has awesome third party support and is a great mid level phone, at an entry level price. Can't ask for much more.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi DonaldD, we are truly grateful for the positive feedback you have provided. Your experience matters to us and we would love to hear more from you. Kindly stay connected with us by joining our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. Looking forward to your continued engagement! -Ythan MotorolaMobility

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone! I've very happy with this phone. It's definitely an upgrade from my old one and is easy to use. I recommend it.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your positive experience, Happycustomer. We're thrilled to hear that you're very happy with your new phone and that it's proven to be a noticeable upgrade from your old device. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good quality for low price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for this phone, has all the functions of a samsung galaxy s21 and even better camera.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for buying this phone, Lizz. We are glad that you are satisfied with your purchase. Thank you for trusting Motorola. To stay up-to-date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

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