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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1138 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers enjoy the Moto G 5G 2023 128GB (Unlocked) for its excellent camera quality, long battery life, and affordable price. Positive feedback also highlights its ease of use and sufficient storage. While some users wish for features like NFC and wireless charging, the overall experience is considered positive. A few users noted occasional performance lags, but this was not a widespread concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,138 reviews
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Buy this moto

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can not stop using moto phones. Easy to understand and use. Good battery stability and very nice camera

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Tess, we appreciate you having one of our Motorola devices and for sharing your amazing experience with us. We're happy to know that you you were satisfied on your recent purchase. Feel free to follow us on our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Ythan MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good phone with good value.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the prices of the Motorola's and they are quality phones. Never been disappointed.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you so much for your kind words, Bdub. We’re thrilled to hear that you appreciate our pricing and the quality of our phones. Your satisfaction means a lot to us. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Nice phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it .. can’t go wrong with Motorola phones .. it does everything as any other brand phone for just a portion of the competitors price

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hello K13mend, We're thrilled to hear that you're loving your Motorola phone! At Motorola, we strive to provide high-quality products at an accessible price point, and we're glad to hear that you're experiencing the value we aim to deliver. We're committed to consistently providing you with reliable, feature-rich devices that enhance your daily life without breaking the bank. If you're interested, we'd like to hear your story and share it with other G 5G 2023 users here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Iza MotorolaMobility

  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Moto g 5g 2023

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like this phone ,it operates smooth and fast we upgraded and we're glad we did we love all the moto phones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big screen for a good price. More features than i will use.easy to navigate i was surprised at all it has to offer. I'm not a tech person, but i can learn.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi MickeyK. We appreciate your excellent rating! It's great to hear that you are satisfied with your Moto G 5G 2023. You can connect with other users and share your experience by joining our community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Love my Moto

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my moto always buy them and they are reliable. This is my 3rd Moto phone and although relatively inexpensive it does the job.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We truly appreciate your positive feedback, BryantC. Thank you for selecting Motorola Mobility as your device provider and for having confidence in us. Join our official community page to stay informed about our newest devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Ythan MotorolaMobility

  • Cons mentioned:
    Nfc

    Rated 1 out of 5 stars

    One Star is one too many

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I HATE THIS PHONE more by the day. Not only will I never buy a Motorola phone again, I will never buy a phone from Best Buy again because of this phone. The camera/video is poor quality. There is no NFC, so no Tap to Pay anywhere. If you FF or REW in a video it freezes up constantly (just the picture, not audio) so you have to advance to the next video and then go back to the one you were watching (happens on all video players, so it's not an app problem). About once a day I have to reset the phone because I have too many apps open and nothing on the phone will be responsive. Apps restart or just close by themselves periodically. BUT THE WORST THING OF ALL IS HOW APPS ALWAYS RESET WHEN YOU SWITCH, EVEN BRIEFLY, TO ANOTHER APP. I have never had a phone, no matter how cheap, do this. It is beyond frustrating. Shopping in the app and want to check in your browser for prices at other stores? Everything in the app will reset when you go back, and the browser will too! Need to copy a code emailed or texted to you for 2FA? Good luck with all that! Worst of all, this stupid phone keeps losing my fitness workouts because it shuts off if I do anything else! The only person who could possibly be happy with this phone is someone who has never owned anything else so they don't even realize what garbage this product is. GOODBYE MOTOROLA!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Android is my choice of phone operating system...

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ... and Motorola is the best value with all the features you could want except wireless charging. Good battery life.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Coco, We are delighted to hear that you find your phone to be the best value and appreciate the features and battery life of your device. We understand that wireless charging is an important feature for some users, and we continually strive to improve our products to meet your needs. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Motorola Moto G 5G 2023

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for my needs.. Performance great! I highly recommend this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the price, easy setup, great camera and responsive

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Good, We're so happy to hear that you found the phone easy to set up, with a responsive performance and a great camera. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good phone for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the money, I went back to Android with this model and glad I did.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi KimB, We're thrilled to hear that you're enjoying your new phone and that your switch back to Android has been a positive experience. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera quality, Processor speed

    Rated 3 out of 5 stars

    Good phone not so good battery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture, fairly fast but battery life is not that good. For the price it's a good phone.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Very good solid android

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall phone. Fast processing. Quick messages. Good sound as well when using headphones and speakers. Highly recommend.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We greatly value your positive feedback as it reflects the exceptional quality of our device and the outstanding level of customer service you received during your recent purchase, DanaP. We invite you to become a part of our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. Join us there and connect with fellow enthusiasts! -Ythan MotorolaMobility

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good little phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good little phone. Easy to navigate and comfortable in your hands. Not too bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great phone - Excellent Price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly. First phone for a new business. Does everything needed. Excellent price.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Nona, We’re thrilled to hear that the phone is meeting your needs for your new business and that you’re pleased with the price. If you're interested, we'd like to hear your story and share it with Moto G 5G users here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Good choice for those on a budget

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone with many of the bells and whistles, including a decent display and many features for those on a budget.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Moto 5G 2023 123GB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad but not fancy either. If you want a basic phone and you do not plan to use it much, this works. If you are used to higher end phone, this will not fare well in the comparison.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Nice Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works and feels great. When I get to the end of a long day and put it on the charger, it still has 60%+ left.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your experience, StevenW. We're delighted to hear that your device works and feels great and that the battery life exceeds your expectations, even after a long day. If in case you need help, kindly visit our official Moto G 5G community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Solid Phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid for work and personal. Snappy enough and capable. If you want a decent phone and want to avoid higher priced phones -this is a reliable option.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We appreciate you sharing this wonderful feedback with us, TiptoeJonesy. We are happy to hear that you are satisfied with the phone's features and quality, and we appreciate you recommending our product. We are glad to have you join the Motorola family. Please join our official community and learn more about the product here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    Average phone, decent price.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone as a temporary replacement for my Galaxy S22 Ultra that needs a new screen. This Motorola is a terrible phone compared to it. The screen is slow to respond and touching the correct spot seems to be an exercise in futility. The UI appears to ne geared towards preteens. The camera is relatively good though, a pleasant surprise. At $179.99 i would rate it a "fair" buy.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Andrea, This is not the experience that we wanted you to have with us and we're sorry to know that you're experiencing slowness on your phone. Slow is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch MotorolaMobility