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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1138 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers enjoy the Moto G 5G 2023 128GB (Unlocked) for its excellent camera quality, long battery life, and affordable price. Positive feedback also highlights its ease of use and sufficient storage. While some users wish for features like NFC and wireless charging, the overall experience is considered positive. A few users noted occasional performance lags, but this was not a widespread concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,138 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is excellent for the money, recommend if you need a phone in a pinch like I did.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your feedback, IsaacR. We're grateful that you chose Motorola Mobility as your device provider. Stay connected with us on our official community page to stay informed about our newest devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Ythan MotorolaMobility

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very nice phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for a Veteran who's phone went bad. It is a very nice phone and he set it up with no problems. His first smartphone.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Moto g 5g

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very good phone at a very good price. I liked it, runs well and has a lot of memory.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mr. Oludare Sanni

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good product with fascinating features that can be used to convince anyone to buy same product.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Moto g 5g 2023 review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am impressed with the performance. battery life is amazing.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Aswin, We're thrilled to hear that you're impressed with the performance and battery life of your device. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick phone good speed amazing display. Shipping was so quick came next day

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Johnd, We are so happy to hear you had a positive experience using our Moto G 5G phone. Your support and trust in us are much appreciated. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Practical

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is my 2nd phone I recommend 100 because the battery is the best and quality too

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for the recommendation, RosairyP. It's always good to have a reliable second phone, especially with great battery life and quality. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Value for money phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Value for money unlocked 5g phone. Front camera can be better. Rear camera is superb. Touch is excellent.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We appreciate you for taking the time to share your feedback, Vino. We're delighted to hear that you're happy with the phone you have purchased. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Moto phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone for the money! Screen is nice size, good photo quality. Would recommend for anyone wanting a moto phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Son's phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an excellent phone with lots of memory. My son loves his new phone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your wonderful feedback, KrystalG. We're delighted to hear that your son loves his new phone and that you're pleased with its ample memory. If you're interested, we'd like to hear your story and share it with Moto G 5G users here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Motorola

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had trouble connecting with my hearing aids. Had to go through a couple of extra moves.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi KatherineT, Thank you for sharing your feedback. We are sorry for any inconvenience caused. Your feedback is important to us, and we promise to provide top-quality service. Please email us at supportforums@motorola.com so we can offer prompt assistance, investigate and help you there. -Belle MotorolaMobility

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great phone for the price!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the $160 price. Very adequate and easy to use.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi JonathanS, it brings us great joy to hear that you had a positive experience with your recent purchase. We appreciate you taking the time to share your satisfaction. If you'd like to stay informed about our latest devices, we invite you to join our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. Thank you once again for your support. -Ythan MotorolaMobility

  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Lg phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect phone I will recommend to buy it. Phone work good and fast

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your positive feedback, VijiS. We're delighted to hear that you find it to be a perfect phone, working well and fast. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My Mc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone. Easy to use. Best Buy ws a big help in selecting my product

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi MrMc, We're thrilled to hear that you love your phone and find it easy to use. It's great to know that Best Buy was able to assist you in selecting the perfect product. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    good kids phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    phone is very fast for a medium range phone. good starter phone

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your feedback, GaryW! We're glad to hear that you're enjoying the speed of your phone. It's a great choice for a starter device. To be up to date with our devices, please do follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Elle MotorolaMobility

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Well worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price you really can't beat this phone at all.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your feedback, EricP. We're thrilled to hear that you find our Motorola phone to be unbeatable at its price point. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Hello motto

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone if you don't need to carry a balance and show off.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Consider what you need it for

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's definitely not the newest iPhone. We had an emergency in Vegas, and we had to purchase a phone because ours broke down. This was a good option to get us through. If what you are looking to do with it is take good pictures while on a trip, or out with your friends, this is not the best option. The camera resolution alright, but definitely looks cheap. If what you are looking to have is a smartphone that gets you through, and you can message, call, access gps, and social media, this will do.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your experience, Jorge. We’re glad the phone worked well as a reliable option during your emergency. We’re happy to hear it meets your basic needs for messaging, calls, GPS, and social media. If you ever need help, give us a holler or reach out to our official Moto G 5G community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    4 stars

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs hot sometimes with ganes, other apps runs good

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi AngelrosembertoA, We're glad that you gave us 4 stars. Phones do get warm and even hot, but rarely dangerously so. It is normal for a phone to get warm while charging and discharging, and the faster it is charging or the more power it is using the hotter it may get. If you are gaming or streaming media navigating, etc., you should expect the phone to get warm. If your phone should ever get warm enough to be concerning, you should see a warning, and the phone is expected to shut down automatically, so it can be cool. These are rare events, but the safeguards are there. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>Next >Battery / Charging> My phone gets warm or hot and try the recommended steps there. Let us know if this helps by sending us an email at supportforums@motorola.com. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    10/10 Value

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Motorola phones are tanks compared to any other modern phone. I only had to replace my old Moto G because of water/snow damage (entirely my fault). The only downside when comparing this to something like a Samsung would be the camera. Indoor photos are usually a bit grainy and off-color.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for the kind words and valuable feedback, Sarah. We're proud to hear that your phone has stood the test of time durability is one of the key features we prioritize in our phones. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility