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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1135 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers enjoy the Moto G 5G 2023 128GB (Unlocked) for its excellent camera quality, long battery life, and affordable price. Positive feedback also highlights its ease of use and sufficient storage. While some users wish for features like NFC and wireless charging, the overall experience is considered positive. A few users noted occasional performance lags, but this was not a widespread concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 1,135 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Balanced performance vs price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is Ok for what I need, it takes good pictures, I can use it with my current carrier.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thanks for this positive review, JoseAI. We can feel that you're very happy with the product you've bought from us. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid new phone from Motorola, works well and does not need a 2nd mortgage to pay for it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like brand new. Very satisfied. Would recommend this.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi User245828, We're so happy to hear that you're satisfied with your phone! It's a great feeling when a device continues to meet your expectations over time. Your recommendation is highly appreciated. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    A Must Have Quickly!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently purchased phone for grandson college student - who relies heavily on phone and he was able to make the necessary reconnect from non working phone!! My preference for location to purchase with large selection and reliable help if he should need assistance was definitely Best Buy! Seems to be working and that is what he needed!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for purchasing this phone and for your positive feedback, holla1ce. We're glad that you chose it for your grandson. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and fully unlocked. recommended item with reasonable price.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We're glad you got the device in a good deal AbdoA, thanks for putting your trust in us and for sharing this experience. Always remember that we're here to help you if you need assistance, kindly follow us on our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Ythan MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Moto G

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the big size and long lasting battery! Do not miss my old Iphone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hello, PaulM. We appreciate you taking the time to give us a good review, and we are delighted that you feel happy with your purchase and love the phone's design. To stay up-to-date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Best $200 phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone for 200 but you get what you pay for also

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Not happy, wish I hadn't bought it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The display has weird color balance and contrast. Also, wired Android Auto will only connect if the phone is unlocked. To connect without unlocking the phone, you need a wireless connection. Conveniently for Motorola, this drives sales of their wireless dongle for older Android Auto stereos. I went ahead and bought one since I'd been considering it anyway, but the fact that they crippled their phone to drive the purchase obviously left a bad taste in my mouth. I will avoid Motorola products in the future. The one place where this phone does shine is battery life. It almost but not quite makes up for the rest.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hello Kaleb, we deeply apologize for the disappointing experience you had with our phones. We genuinely care about our products and we are committed to resolving any concerns you may have. If you have any additional questions or concerns, please feel free to reach out to us at [email protected]. We are here to assist you. -Ythan MotorolaMobility

  • Rated 5 out of 5 stars

    Great device. Excellent price.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the phone. Great features. I like it better than my Samsung.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Leah. We appreciate you taking the time to give us very positive feedback, and we're happy that you like the phone. If you're interested, we'd like to hear your story and share it with other Moto users here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Happy with my purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice phone. Happy with my purchase. Great phone at an affordable price

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We appreciate you taking the time to give us a good review, and we are delighted that you feel happy with your purchase, NicoleG. The Moto G 5G (2023) phone is fairly reasonable and has excellent specifications. Please visit our official community page to stay informed about our devices at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Reliable phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my mom and she loves it. Easy to use and good battery life.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi KatLady, We appreciate you taking the time to give us very positive feedback. We're glad that you chose it for your husband. If you would like, you could join your fellow Moto G Stylus users in our community here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Good phone for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good phone for the price. Big screen, nice haptics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Moto 5G Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, met all our expectations. Upgraded from a G7 to 5G.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Best Value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for lesd than half the price of the other phones

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Richardsonclan! We are so happy to hear that you loved your recent purchase from Motorola Mobility. Thank you for choosing us! It's always a pleasure to receive such positive feedback from our customers. We would love for you to stay connected with us on our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. You'll be the first to know about our latest products and updates. Thanks again for your support, and we hope to see you soon! Ythan MotorolaMobility

  • Rated 4 out of 5 stars

    Motorola - Moto G 5G 2023

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone but called and asked for a pen, and the representative acted like I was an alien. I am unhappy that I did not get a pen and cannot find the correct one! When I purchased this phone it did show a pen on the side so I know you can get one!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Jacqueline, Thank you for reaching out to us and for your feedback regarding your Moto G 5G 2023 phone. We're sorry to hear about your recent experience and any confusion it may have caused. The Moto G 5G 2023 is indeed a great phone, but it does not come with a stylus pen, nor is it designed to support one natively. We apologize for any misunderstanding you encountered when purchasing the phone. The images you may have seen likely featured an accessory or another model that includes a stylus. If you ever need help, give us a holler or reach out to our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Motorola

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly and was easy to find Under uncooked phones

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We're glad knowing your experience meets your expectations ScottK, thanks for choosing Motorola Mobility as your device provider. If you're interested, you may follow us on our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en where you can connect with other users, share your feedback, and stay up-to-date with the latest news about our product. -Ythan MotorolaMobility

  • Rated 5 out of 5 stars

    One swipe

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works fine and has lot of new features that i did not have before.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for giving us a perfect rating, Keving. We are delighted to hear that you are satisfied with the features of your new Moto G 5G (2023) phone and that you are pleased with your purchase. Your support means a lot to us. We invite you to join our community page and share your experience with other users at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good phone for the price.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good battery life. Nice phone for the price point.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for letting us know, DonaldR. It's great that the phone offers good battery life and meets your needs at its price point. Enjoy your device! the exciting features of our devices:
      If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Motorola

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent phone. Good battery life. I'd recommend it.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We appreciate the recommendation, Salderski. We're delighted to hear that you're happy with the phone you have purchased. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 1 out of 5 stars

    Apps constantly restarting is a big red flag.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Motorola to replace a Samsung g s 21 fe. I was replacing it for the lack of room on the internal storage and that this one was as card capable. Come to find out that you can't use the SD card to store apps on like I could on previous phones. That wasn't as big as a set back so I was ok with that. The biggest drawback on this phone is that the apps are constantly restarting. If you leave an app say Facebook to look at your email FB will fully restart losing where you were. If you have to open your messenger to find a temporary verification code when you go back to the original app it restarts so now you have to try again and hope it doesn't restart the next time try. All apps restart no matter what you're doing. I can't stand that this is a thing on this phone. I won't recommend this to others.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for reaching out and sharing your experience, Vince. We're sorry to hear about the concerns you're encountering with apps constantly restarting. To assist you further, please reach out to us by emailing us at [email protected]. We'll be there to help. -Mitch MotorolaMobility

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