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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1135 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers enjoy the Moto G 5G 2023 128GB (Unlocked) for its excellent camera quality, long battery life, and affordable price. Positive feedback also highlights its ease of use and sufficient storage. While some users wish for features like NFC and wireless charging, the overall experience is considered positive. A few users noted occasional performance lags, but this was not a widespread concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 1,135 reviews
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone for the price. Still have the phone. I would definitely buy this phone again.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi LindaM, We love hearing this! Knowing you'd buy it again is the best compliment. Thanks for your support, and we hope you continue to enjoy your Motorola phone. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Overall good experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this phone. My other got broke so I came and purchased the same phone. Sales associate was helpful and knew what he was talking about

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your experience, TerryC. We're glad to hear you’re enjoying your new phone and that you had a positive interaction with our sales associate. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Motorola Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is okay but it doesn't have some things my old phone did. I wish I had spent more time looking at the phones but as I get used to the phone I may like it more.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your feedback, JacJ. We understand that transitioning to a new phone can sometimes be challenging, especially when it lacks certain features you're used to. If you ever need help, give us a holler or reach out to our official Moto G 5G community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Worth more than what I paid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared with my $1K phone it was slower, more clicks to get to tasks. But I was able to do everything with this, that I did with the way more expensive one. I paid $150 for this phone. I would definitely recommend it.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi OldDog63, We're glad that you gave us a positive rating and that you're satisfied with the phone's price. Your recommendation is highly appreciated. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Solid for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good for the price, I love the moto chop motion that turns on the flashlight. But the processor is a little weak for the way I use my phn, like bt music & playing a game at the same time is too hard 4it.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We are so thankful for giving us a positive rating, BrianB! Glad that you're satisfied with the phone's features. About the processor, we sincerely apologize that your experience did not meet your expectations. To assist you further, please reach out to us via email at [email protected] and provide additional details about your experience. -Elle MotorolaMobility

  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and quick delivery. It was easy to compare phones on Best Buy to make a decision that would best meet our needs.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your experience, SarM. We're glad to hear you had a smooth shopping process and that your new phone is meeting your needs. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Good return on Investement

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone for a good price at the time of purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone. No issues so far. Worked fine for me in India as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered a motog 5g and am very satisfied. It was delivered on time and in great shape, will be doing online orders in the future.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your wonderful feedback, KevinB. We’re thrilled to hear that your Moto G 5G arrived on time and in great shape and that you’re satisfied with your experience. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone still have it to this day, and it runs games like nothing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would recommend to others

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be top-notch quality in an attractive package - at a reasonable price.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your recommendation, RichardB. We're thrilled to hear that you're enjoying the quality and design of your phone at a great value. We appreciate your support and we're always here if you need anything. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Good for whatever you need

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price its pretty good. Good display and completely unlocked, just pop in your sim card (the employees can help with that before you leave the strore) then re-download your apps and youre good to go. Help in a pinch

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We highly value your satisfaction, AustinD, and we are grateful that you have chosen to share your experience with us. We invite you to join our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en, where you can stay connected with us. Your presence would be greatly appreciated. -Ythan MotorolaMobility

  • Rated 5 out of 5 stars

    Authentic and reliable products

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy products are always reliable and staff are also friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Searching for a new phone that fit the budget and all the necessities for today’s connected world. This phone fit the bill and works great. Took some time to set up, yet checks all the necessities for a midrange phone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hello, AdrianM. We appreciate you taking the time to give us a good review, and we are delighted that you're satisfied with your purchase. The Moto G 5G 2023 phone is fairly reasonable and has excellent specifications. Please visit our official community page to stay informed about our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Rated 5 out of 5 stars

    Moto Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent,thanks Best Buy for always have that phones that I like, Thank you for how quickly you respond to online orders, literally up to the minute it is available for pickup, excellent customer service

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your feedback, MariaP. We are grateful for your support in choosing Motorola Mobility as your device provider. We would love to have you join our official community page to stay informed about our newest devices. You can find us at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Ythan MotorolaMobility

  • Rated 5 out of 5 stars

    Moto

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works great, there are no issues with it so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Idk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price it's worth it for your everyday things but if you plan on using for high end games then it isn't the best since frames tend to drop.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your thoughts, DavidM! We appreciate your feedback. We're glad to hear you find it valuable for everyday tasks. We apologize if it didn't meet your expectations for high-end gaming. Please make sure that your game apps are up to date. Go to Google Play Store > Menu > Manage apps & device > under Updates available, tap "Update all". You can join our online community if you would like to know more about the exciting features of our devices here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Elle MotorolaMobility

  • Rated 5 out of 5 stars

    Cellular

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cellular and good service customer and company

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi JuancarlosM, Thank you so much for your kind words! We're thrilled to hear you're happy with both your Motorola phone and our customer service. Your support means a lot to us. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The swipe between up to down and left to right is sometimes inconsistent. Plus the pushbuttons are sometimes inconsistent.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for reaching out and bringing this to our attention, JosephS. We're sorry to hear that you’re experiencing inconsistency with the swipe gestures and push buttons on your device. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please email us at [email protected] so we can further assist you. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Ok to slow

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To slow for my liking bottom of mine phone spend a lil more for one plus

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your experience, Djbpresents. We’re sorry to hear that the performance of your phone didn’t meet your expectations. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to [email protected]. We'll be there to help. -Mitch MotorolaMobility

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