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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1135 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers enjoy the Moto G 5G 2023 128GB (Unlocked) for its excellent camera quality, long battery life, and affordable price. Positive feedback also highlights its ease of use and sufficient storage. While some users wish for features like NFC and wireless charging, the overall experience is considered positive. A few users noted occasional performance lags, but this was not a widespread concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 1,135 reviews
  • Rated 5 out of 5 stars

    Great experience!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great experience! This is my first purchase with Best Buy! I ordered online for curb side pick up (on the same day), and it was ready for me to pick up within 20 minutes!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi LindaE! We're so grateful you decided to choose Motorola Mobility as your first choice at BestBuy. Your feedback means a lot to us. Don't hesitate to contact us on our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Ythan MotorolaMobility

  • Rated 4 out of 5 stars

    Ackward Side Button

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to replace my Motorola G Power which did not work with our service providers upgraded network. It's bigger - don't like that. Also, the side button is ackward. It'll do, but bigger and heavier is not what I wanted.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi KitKat7, Thank you for giving us 4 stars and for writing your review. Your feedback is very important to us and thank you for choosing Motorola. If you ever need help, give us a holler or reach out to our official Moto G 5G 2023 community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Rated 5 out of 5 stars

    Great phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone. My widgets stay in the same place, I can find my contacts, and the screen doesn't disappear while I'm looking at it. Those were problems I had with my last phone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We're thrilled to hear that you're loving your new phone, MaryS. It's wonderful that it's addressing the issues you had with your previous device, such as maintaining widget placement, easy contact access, and preventing the screen from disappearing while in use. If you're interested, we'd like to hear your story and share it with Moto G 5G users here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Best Phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best quality Motorola ever!! I keep on buying this phone because of the efficacity.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi ShtelyG, Wow, thank you for the amazing feedback! We’re thrilled to hear that you find this Motorola phone to be the best yet and that its efficiency keeps you coming back. Your loyalty and satisfaction mean the world to us! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great phone an great service from the service reps here at Best buy with this phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice to have a second phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is good when , considering the price point

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchased for a client

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for a senior citizen and she loves the phone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi RachelR, We’re so glad the phone is a great fit and that she loves it. Thank you for choosing us and for sharing your experience. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesperson was very informative. They did not pressure me into buying anyone particular product. I am still learning about new features on this phone. I was surprised at how slow my old phone was. Kudos to great customer service!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Functional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price to value. Not high quality, but functional and does the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Moto G 2023 Ink Blue Great Phone for Price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone with good features and Motorola's are always user friendly. With this price its notihng you are going to loose. Have always bough my all phones from Best Buy which always have a great amazing deals.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hello ShahS. We are delighted that you are pleased with your purchase, and we are grateful for your good review. Thank you for choosing Motorola. Please join our official community and learn more about the product here:  https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Rated 4 out of 5 stars

    keep a sharp eye

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far ok.. But be careful! I actually did not buy the phone i thought i was getting because so many of the phones look identical but have totally different specs....

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Glad that you gave us 4 stars, LamontB. Thank you for purchasing this phone and sharing your feedback. If you ever need help, give us a holler or reach out to our official Moto G 5G community page:https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. =Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Good deal.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just right. Just switched the sim card and followed the prompts to transfer info.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We're glad to hear that switching the SIM card and transferring your information to the Moto G 5G (2023) was a smooth process. It’s great to know that you’re enjoying your new device! If you have any questions or need further assistance, feel free to reach out at: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. We’re here to help! -Aria MotorolaMobility

  • Rated 5 out of 5 stars

    Grandson loves it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my grandson, after he broke his other phone. loves it. Great price for a good phone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Koala1963, We're so happy to hear that your grandson is enjoying his new phone! It’s great to know it’s a hit with him, and we’re glad you found it to be a great value. If you ever need help, give us a holler or reach out to our official Moto G 5G community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price it's great. I had Samsung Androids for the past several years and this by far is better than similarly priced cells. I have been able to draw successfully to a certain extent.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thanks for the positive feedback, RobinH. We are pleased to have you as a part of the Motorola family. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. Thank you so much for choosing us. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Good Budget Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone. It doesn't have a spectacular camera but if you're just looking for a nice phone with memory space, this is a great option.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your feedback! We appreciate your perspective on the phone's strengths. We'll continue to work on enhancing our camera capabilities to meet your expectations. To be up to date with our devices, please do follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Elle MotorolaMobility

  • Rated 4 out of 5 stars

    So Far, So Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got it working. So far a good phone. However, you must complete the entire set up, or you will have problems charging and putting some apps on your phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good deal

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone for good price. Quality is good too. I would recommend

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi CrystalS, We’re glad to hear you're happy with the phone’s quality and value. Your recommendation means a lot to us! You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has been just fine, the price was right too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfactory

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A product that marches value for money, simple to use.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Cupsdem, We’re glad to hear you’re satisfied with your phone. A great balance of value and simplicity is what we aim for. Thanks for choosing Motorola! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    My phone BROKE !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Actually not a bad phone at all. After my phone lost it’s will to work after screen breakage (lol)not & funding low, I please to say I this has been an excellent phone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for purchasing this phone, Nanagirl210. Glad that you gave us 4 stars and we appreciate your feedback on our products, we'll relay the message to the team. If you ever need help, give us a holler or reach out to our official Moto G 5G community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

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