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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1138 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers enjoy the Moto G 5G 2023 128GB (Unlocked) for its excellent camera quality, long battery life, and affordable price. Positive feedback also highlights its ease of use and sufficient storage. While some users wish for features like NFC and wireless charging, the overall experience is considered positive. A few users noted occasional performance lags, but this was not a widespread concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 1,138 reviews
  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my 9 yr old . He loves it and I like it as well . It is easy to operate .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product from Motorola, my son loves this phone a lot.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your kind words, Dando. We’re so happy to hear that your son loves his new phone. It’s always great to know our products bring joy to our customers. If you have some time, you may want to take a look at our Moto G 5G community here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Moto G 5G

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It arrived in great condition, and it arrived quickly!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi MichelleM, We're so glad to hear that your phone arrived in great condition and that the delivery was quick! If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 3 out of 5 stars

    Functional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price to value. Not high quality, but functional and does the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nonoe

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like the phone so far no problem i will tale my freinds to get it to

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your great feedback, WHAoooooooooooYAAAAAAAAAA. We're so glad you're enjoying your phone and that it's working perfectly for you. Your recommendation means the world to us. Thank you for sharing the love with your friends! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    My mom loved it!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My moms old phone was pretty trashed from constant use so I decided to get her this one and she absolutely love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy way to shop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is great and so was the service. I purchased it online and picked up at the store. No hassle.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi BRBear, We're delighted to hear that you had a positive experience with both the phone and our service. It's great to know that purchasing online and picking up at the store was convenient and hassle-free for you. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phones a gift for Grandma. So it's seems it should work for her. Great price. Had Motorola before there a good phone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Mrkitty, We appreciate you choosing this phone for your grandma. We hope that she will enjoy the phone's functions. If you are interested, you can share your experience on our official Motorola online community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Rated 5 out of 5 stars

    Teaching the unteachable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am technically illiterate. Matt was an outstanding person to deal with. Explained things patiently with nothing of indifference or condescension

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what i need it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone i highly recommended it’s durable at a good prices

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for the fantastic feedback! We're so glad to hear that you love the Moto G 5G 2023 and find it durable at a great price. Your recommendation means a lot! It's great to know that it offers both reliability and value. If you need assistance, please reach out at: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Aria MotorolaMobility

  • Rated 4 out of 5 stars

    Moto G 5G (2023)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Motorola's Moto G 5G (2023) is on sale now, but at just $169, is a phone you should buy as a second phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Moto Edge phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone fine, very simple. Close up button keeps reappearing!!! Need to investigate more

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi WynneP. Thank you for leaving a review of our product and for taking the time to share feedback. We're sorry about the inconvenience you have experienced. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Belle MotorolaMobility

  • Rated 5 out of 5 stars

    Professional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with my new Motorola phone. I can always get a better deal with Best Buy then buying from my cellphone provider.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi RichardM, we appreciate you reaching out to us and selecting Motorola Mobility. You can stay updated with our latest devices by following us on our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. Thank you for your support! -Ythan MotorolaMobility

  • Rated 5 out of 5 stars

    Delivery phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use these cost effective phones for Amazon delivery and the drivers have enjoyed using them all day/everyday. Would highly recommend.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi AMGproud, Thank you for sharing your positive experience with our phones! We're delighted to hear that your drivers have been enjoying using them for their Amazon deliveries. Providing reliable and cost-effective solutions for your business needs is our goal, and we're glad to know that our phones have been meeting your expectations. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 3 out of 5 stars

    Wrong advertisement

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall cellphone is good, the advertisement from Best Buy is what is a lie, on the web page they sell the product with one day shipping and thats not true. I contacted customer service and they did nothing about it or try to make happy a customer.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your feedback, Angel. We’re happy to hear you’re satisfied with the phone, but we sincerely apologize for the shipping experience and any frustration it caused. We understand how disappointing it can be when expectations aren’t met, and we truly appreciate your patience. We’ll pass along your comments to the appropriate team to look into improving the accuracy of shipping information. If you ever need help, give us a holler or reach out to our official Moto G 5G community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    cell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    motorola moto 5g2023 128gb cell phone good replacement.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi KathleenH, We're glad to hear that the phone has been a good replacement for you. It’s great to know that it’s meeting your needs. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Good quality phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality phone only downside is just a little slow with loading certain things

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this Motorola 5G phone. I had a Motorola phone before. Has a clear sound. I'm still learning everything on it.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you, CarolynG, for taking the time to share your experience with us. Your positive review holds great significance for us. We would like to invite you to join our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. It would be wonderful to have you as part of our community. -Ythan MotorolaMobility

  • Rated 5 out of 5 stars

    Best with price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it to give it to my mom. She adored it. I can't explain the happiness that I have seen on her face.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Motorola Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product that works just fine. Love it!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your wonderful feedback, Dominick. We’re so happy to hear that you’re loving your new device and that it’s working perfectly for you. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility