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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1138 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the Moto G 5G 2023 128GB (Unlocked) for its excellent camera quality, long battery life, and affordable price. Positive feedback also highlights its ease of use and sufficient storage. While some users wish for features like NFC and wireless charging, the overall experience is considered positive. A few users noted occasional performance lags, but this was not a widespread concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 1,138 reviews
  • Rated 4 out of 5 stars

    Good value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is good value for the money so far no problem

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your feedback, RickiB. We’re delighted to hear that you find your device to be a good value for the money and that you haven't encountered any problems so far. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Great deal for a phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It in fact works! The new snapdragon they put in here makes its refresh rate butter smooth!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      That's awesome to hear, DouglasR. Enjoy that buttery smooth refresh rate and all the snappy performance it brings to your device! You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Moto 5 marin

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what is lt is suppose to, however sometimes freezes

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi ValentinM, thanks for having one of our Motorola devices. We're sorry to hear you're experiencing freezing on this device. May I suggest checking if your device has the latest software update? To do this, go to your Settings > System > Advanced > System updates and make sure all your apps are updated. -Ythan MotorolaMobility

  • Rated 5 out of 5 stars

    ANOTHER MOTO G! (But with 5G)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another Motorola Moto G! Once you get used to a type of phone it is easier to get a new and improved version of the same phone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for taking the time to write your feedback, Retiredbgo. We are so glad that you appreciate our product. Your support and trust mean so much to us. Thank you for choosing Motorola.  We invite you to join our community page and share your experience with other users at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Belle MotorolaMobility

  • Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good phone, purchase it for a backup phone , good deal for the current price

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for having one of our Motorola devices GabrielR and for sharing this experience with us. We're happy to know how satisfied you were on your recent purchase, feel free to follow us on our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Ythan MotorolaMobility

  • Rated 3 out of 5 stars

    Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the most part the phone is great. Some of the apps when you try to login or put your information in they lock you out of them then you have to wait to finish setting up your phone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your feedback, SarahO. We’re glad to hear that, overall, you’re enjoying your phone. We apologize for the inconvenience caused by the apps locking you out during setup. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at supportforums@motorola.com and we'll be there to assist. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone to get needed it for only two weeks but still great

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your feedback, RobertaW. We're glad to hear that you’re enjoying your phone, even if it's only for a short time. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    The right price !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone, it has all the functions that you will need. The right price !

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your feedback, FrankB. We're delighted to hear that you find our phone very good, with all the essential functions you need, and at the right price point. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Terri

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He took the SIM out of my broke phone put it in the new phone he was very helpful

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your positive experience with us, TeresaJ! We're delighted to hear that our agent provided helpful assistance in transferring your SIM card to your new phone. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 3 out of 5 stars

    tiktok virus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good phone for the price, but I've NEVER had to deal with so many ads before! Same provider (Metro), same plan, just new phone and every time I do Anything at all, I have to kill 2 tik tok ads..

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi User856394, We're glad to hear you’re enjoying the phone overall, but we’re sorry to hear about the frustration caused by ads. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my Mum and you won’t believe how much she loves the phone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi AwaG, it's great that your mom loves her new device. Thanks for choosing Motorola Mobility as your device provider. Kindly follow us on our official community page and be updated with our latest devices at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Ythan MotorolaMobility

  • Rated 4 out of 5 stars

    Option as a second phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good as a 2nd phone, little slow, but price is good

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Too much, too complicated!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to purchase a new phone because my "Living Good" was getting out dated. Being a senior citizen, I had no clue which to buy. I was totally dependent on the sales person at BestBuy, who was not very informative! His suggestion was, "Yeah, it's a good phone, I mean it's the latest." I hate it because it has so many features, and signing into stuff that makes things complicated for me! I so miss my old phone! I wish the powers that be did not make it obsolete! I can't find the clock, delete, and the volume for the alarm and ring is too low, even though I put it up to the highest point! I wish someone could walk me through the basics of this phone! Right now I do what I can with it!!!

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We are so sorry that your experience did not match your expectations, Oldie. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Easy set up.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kid is relieved to have a phone that works. Does everything it's supposed to .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 of them the wife and I love Motorola phones would purchase again

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you so much for your support, GregL! We're thrilled to hear you and your wife are enjoying your Motorola phones. We appreciate your loyalty and look forward to serving you again in the future. If you are interested, you can be a part of our official Motorola G 5G 2023 community page here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Elle MotorolaMobility

  • Rated 5 out of 5 stars

    Purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for your service always i like your shopping experience

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    MY thoughts.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave a 4 star. Because there is always room for improvements.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for purchasing this phone and for sharing your feedback, GaleR. Glad that you gave us 4 stars. If you ever need help, give us a holler or reach out to our official Moto G 5G community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Motorola

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone for my mom who has trouble with phones and she loves it she can navigate it fairly easy and enjoys it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Device for traveling.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great 2nd mobile device to take abroad on travels outside the country.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      That's a smart idea, FJJA. Having a second device for traveling abroad definitely comes in handy. Hope it serves you well on your adventures! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Garbage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone, only issues on answering phone requires to press side button on and off

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Shaw, we apologize for any dissatisfaction you may have with the device customization. We appreciate your decision to choose Motorola Mobility as your device provider. We'd like to invite you to join our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en to stay updated with our latest devices. Thank you for your support. -Ythan MotorolaMobility