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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1138 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the Moto G 5G 2023 128GB (Unlocked) for its excellent camera quality, long battery life, and affordable price. Positive feedback also highlights its ease of use and sufficient storage. While some users wish for features like NFC and wireless charging, the overall experience is considered positive. A few users noted occasional performance lags, but this was not a widespread concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,138 reviews
  • Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jus love this phone does everything I need to do best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Moto

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My moto phone works great@ great service and price love it.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi 1941, We appreciate you giving us a perfect rating and sharing this lovely feedback. We are happy to learn that the phone is working great and that you are happy. Thank you for trusting Motorola. If you're interested, we'd like to hear your story and share it with the Moto users here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en MotorolaMobility

  • Rated 3 out of 5 stars

    Great entry level phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Entry level phone, from iPhone 11, it did the trick as a temporary phone. made me want to switch for sure to the Android system., although due to a drop greater than 5 ft the screen did shatter.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thanks for sharing your experience with the phone. It sounds like it served as a good introduction to the Android system for you. Sorry to hear about the screen shattering from the drop, though. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://motorola-global-portal.custhelp.com/app/repair-faqs. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Moto G Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and easy accessible. Recomment it for others.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's ok

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always used Motorola lately been using a different brand and as I switched back I. Noticing some features are not that great. Setting never stay, charge is not that great and it's just not what they used to be

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, stylus and desktop window mode are well designed

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your feedback, Galaxyowner. We're glad to hear that you're enjoying the phone, especially the well-designed stylus and desktop window mode. These features are indeed designed to enhance your experience, and we're thrilled that they're working well for you. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 3 out of 5 stars

    Not compatible with Spectrum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone I'm sure , but I return it becasuse it is not compatible with Spectrum un less you buy this phon e from Spectrum directly.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for reaching out and for your interest in the Moto Razr 2023, Anniemort. We're sorry to hear that you had some issues with compatibility. The Moto Razr 2023 phone is compatible with Spectrum’s network, as listed on our carrier compatibility page here: https://www.motorola.com/us/carrier-compatibility. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Solid phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid all round phone. Media, and phone calls play clearly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, works well. Used it to take it to my country.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is perfect for my father's phone needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone I would highly recommend it to anyone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not satisfied

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't too happy with the phone. I bought another Motorola because I did like the older one I had. This, although supposedly newer, isn't quite up to par.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your feedback with us, 1234Asd. We're sorry to hear that your experience with your new phone hasn't met your expectations, especially since you had a positive experience with your older model. If you ever need help, give us a holler or reach out to our official Moto G 5G community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Top notch

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best shopping experience I've ever had at best buy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent but definitely has its problems

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super slow. Touch screen isn't as responsive as most phones are. Otherwise, decent functionality. ("You get what you pay for" situation)

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your feedback, ChristopherR. We're sorry to hear about the concern you’ve encountered with the touchscreen and performance. Slow is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Let us know if this helps by sending us an email at supportforums@motorola.com. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Cellphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    G...ooo...d.......ce.....lll..p.hon............e...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insha Allah

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Insha alllah i will get it with Ibrahim Abdullahi

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi ZahraA, Thank you for having Motorola products and we are thankful for the perfect rating. Should you have any concerns, please let us know by writing us an email at supportforums@motorola.com. -Belle MotorolaMobility

  • Rated 3 out of 5 stars

    Good as a first smartphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, I don't have any issues. Images on the screen are fine, camera is fine (if you are not picky about quality), phone function is fine. I think it's worth the price.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Newtouse2024, That's great to hear! A smooth experience with no issues is always a good start. It sounds like the phone is meeting your needs well. Thanks for sharing! You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    SK

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone for the given price range, Sound gr8...

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hello Sarvesh. We are delighted to receive your positive feedback regarding our product. It brings us great joy to know that you are satisfied with your purchase and with the phone's performance. Please do not hesitate to reach out to us if you ever require any assistance. You can also visit our official Moto G 5G 2023 community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Rated 3 out of 5 stars

    Good for Call/Text

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It will do in a pinch, but it's not a great/long term phone. I'd describe it as basic and middle of the road.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi TeresaF, we appreciate you having one of our Motorola devices and for sharing this experience with us. Kindly follow us on our official community page to be updated on our latest devices at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Ythan MotorolaMobility

  • Rated 3 out of 5 stars

    Get what you pay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a phone with low-cost features but it feels very slow when starting applications and it's annoying

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi MarlonS, Thank you for sharing your thoughts with us. We're sorry to hear that you’re experiencing slowness when starting applications; we understand how frustrating that can be. As we stand behind our products, we'd like to know more details about what happened and get this sorted out. Write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch MotorolaMobility