Customer Ratings & Reviews
- Model:
- PAXD0010US
- SKU:
- 6540583
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.3 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the Moto G 5G 2023 128GB (Unlocked) for its excellent camera quality, long battery life, and affordable price. Positive feedback also highlights its ease of use and sufficient storage. While some users wish for features like NFC and wireless charging, the overall experience is considered positive. A few users noted occasional performance lags, but this was not a widespread concern.
This summary was generated by AI based on customer reviews.
Motorola emergency phone to rescue
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is okay, I plan to use this as backup phone. The phone lags sometimes and cannot handle when multiple apps is open. Music and photos are actually good.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, Naemah. We're sorry to know that you're experiencing this on your phone. Lags are sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch
Todays upgraded customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.phone ok but not what I asked for. Sales clerk at BB was the worst I ever had. Quite rude and obviously was not into his position. No phone case. No protector screens. And if I opened the phone case to chk it out I WOULD HAVE TO PAY A 45.00 RESTOCKING FEE. When I questioned him, he grab the phone, gave it a quick flip in the air and said ...Dont like it no problem, and started to walk away from the registar.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ElizabethJ, We're sorry to hear about the experience you had at Best Buy with the purchase of your phone. Your feedback is important to us, and we apologize for any inconvenience this has caused. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to supportforums@motorola.com. We'll be there to help. -Mitch
- Pros mentioned:Battery life
Not what I expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having the phone for less than a month here's what I've realized. 1. Processing speed is super slow 2. Camera quality is just Meh,nothing to boast about 3. Apps loading is as slow as dial up Internet. 4. Battery life is decent 5. Phone freezes on occasion 6. Buttons on unresponsive at times
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi TatianaS, Thank you for reaching out to us regarding the concerns you're experiencing with your phone. We apologize for any inconvenience caused by the performance concerns you've described. To assist you further, kindly write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
Phone
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our was okay for an inexpensive phone. Worked as described
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi DMHReview, We’re glad to hear that your phone worked as expected and provided good value for the price. If you're interested, we'd like to hear your story and share it with Moto G 5G users here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch
Poor Choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just a basic smartphone. The camera quality is very poor. Battery life is extremely bad. Full charge on battery won't even run for even a full day.
No, I would not recommend this to a friend2timer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone works ok. Nothing special about it. It took 2 phones before I got one that I could use because of poor direction from sale person.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi EdU2win. Thank you for buying this phone and for sharing your feedback. We are glad that you appreciate the phone's functions. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle
averge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.screen broke easy suggest if you buy get a good phone case
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Britt, We are sorry to hear that your screen broke easily, we recommend reaching out directly to Bestbuy for assistance. Especially for brand new phones with damages. -Carlos
Battery sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life sucks. I had to return it and then they sold me a moto g stylus 2023 that isn't 4g. Now I'm stuck with it .
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi RasoolB, We're sorry to hear about the challenges you've faced with the battery life and the replacement phone. We understand how frustrating that must be. Please accept our apologies for any inconvenience. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
HORRIBLE. Worst Cellphone of the six I have owned.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst cell phone I ever purchased. Operating system cannot compare to Samsung or iPhone, it is NOT intuitive and a nightmare to use. Terrible instructions, commands, sound and user friendliness. There is no Customer Satisfaction Return Guarantee or it would have gone back the same week it was purchased. The current trade in value at Best Buy is $10 for my 3-month-old cellphone purchased at BB for $180. It isn't worth $10 to take it back. I would rather smash it with a hammer! Do yourself a favor and stick with iPhone or Samsung Android. I will NEVER buy anything made by Motorola again as long as I live. I'd give this cellphone less than one star or F- if possible. Any of the past three generations of Samsung phones I owned are vastly superior to this uncooperative pice of trash. Motorola should be ashamed to sell it to unsuspecting victims.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi CraigH, We're sorry to hear about your experience with your Motorola phone. It sounds like you've encountered several frustrations with its usability and value. It's certainly disappointing when a product doesn't meet expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Don't buy, only used for 7 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only used this for 7 months. I went to sleep with the phone at a 70% charge. The next day, I woke up and it was completely off. I've been charging it for hours and it could not charge back up again. I bought it when it was $200. I really regret buying this. It did work very well during the 7 months though. I'm guessing motorola is doing this to force buyers to replace their phone frequently, that's how they make their money. My last motorola also died because of battery issues, but I used that one for 2 years. This is incredibly poor quality. No wonder the price keeps dropping.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi SomewhereinUS, We're truly sorry to hear about your experience with our phone. This definitely isn't the kind of reliability we strive for. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to supportforums@motorola.com. We'll be there to help. -Mitch
Bad customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am more upset with Best Buy than the phone. I went to Verizon to activate it and they told me it was a used phone. The return process was terrible. The chat people, were terrible, I got "disconnected" 4 times within a couple of hours. I think it happened when they were not able to go any further in helping or just get tired of talking to me. So I needed to call back and start all over again. It took all morning, was extremely frustrating and time consuming. I am sending the phone back. I will not do business with Best Buy again and I am just hoping my refund will come through.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ShanaG, we're sorry to hear about this situation and this is not the service and experience we want you to have. Should you have further questions, please send us an email at supportforums@motorola.com. -Ythan
You get what you pay for!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My family and I always bought Motorola phones, loved'em. until I bought this model, definitely you get what you pay for with this model, Motorola should be ashamed for releasing this. A lot of bugs in this phone, screen is constantly freezing, sound for the music stops but the song is still playing but not thru the speaker, etc. I've read other complaints online, Motorola seems to know about the problems, cause they send the same pre-written message to all the complaints saying to "log on to the blog" seems a simple update would solve the problems, but since it's a 2023 model they need to worry about the next new model instead. We are no longer Motorola customers.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .I'm really sorry to hear about your experience with our latest model, Frank. Your feedback is important to us, and I apologize for the frustration this has caused. We strive to provide reliable products, and I understand your disappointment. We would like to try and help. Please email us at supportforums@motorola.com at your earliest. -Elle
Not a fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Regret getting this phone. First of all, the settings are awful. The default settings are nothing more than stupid. The alarm was default set to silent! What a joke. 2 months in and I'm still adjusting settings. Next, the video recording is awful. It lags and goes in and out of focus. Buy something else
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Randyndc, Thank you for sharing your feedback with us. We're sorry to hear about the challenges you've encountered with your phone and we understand your frustration. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad it s a good phone I could recommend this item to a friend
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you, FrantzgS, for suggesting this device and taking the time to share your experience with us. We appreciate your recommendation. Be sure to join our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en to stay connected with us. -Ythan
pretty basic phone with 5g
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.has all bells and whistles but bulky and mediocre camera.
No, I would not recommend this to a friendNot the best quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has nice video quality but it does seem to freeze up a lot
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi there, Harry25. We are delighted to hear that you enjoy the video quality of your Moto G 5G 2023; but, if you are concerned about the device freezing, you can do a force reboot on your phone by pressing and holding the Power button and the Volume Down button together for 30 seconds. Please contact us if you have any questions concerning your phone. - Aria
Phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Changing from an iPhone to Android is a pain If it wasn't for the cost I would still have an apple
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for purchasing this phone, CindyR. We are pleased to have you as a part of the Motorola family. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch
- Cons mentioned:Wireless charging
Not impressed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not connect to mint mobile. I've tried tech support on four occasions. Finally escalated up top number and they couldn't fix it either. Said the phone was either bad or had some other problem
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Quiet, We're sorry to hear about the concern you’ve experienced and the challenges with connecting to Mint Mobile. Allow us to help. Are there specific error messages you’ve seen? Have you tried using the phone with another network or SIM card to see if the issue persists? Please send us the details via email at supportforums@motorola.com. We'll be there to help. -Mitch
Internet.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the Internet is a low speed some times. but averting is good.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi BEAR45, We're glad to hear that you're generally satisfied with your device, despite the occasional low-speed internet connection. We understand how important it is to have a reliable internet connection, and we're sorry to hear that you're experiencing some concerns in that area. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at supportforums@motorola.com. -Mitch
Motorlla G 5G 2023 (Unlocked)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 2 stars are for the functioning of the phone. It definitely serves it's purpose as a smart phone but it's definiteky bare minimum. It's light and just feels cheap. So for the price (yes you pay for the convenience of it being unlocked) but i may as well have kept the cheap TCL phone. Nothing wrong with it. You get what you pay for and this phone just isnt worth the price.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi LeeAnna, we're sorry to hear that your experience didn't meet your satisfaction. We stand by our phones and this is something we want to take a look at. Kindly send us an email at supportforums@motorola.com. -Ytha