Customer Ratings & Reviews
- Model:
- PAXD0010US
- SKU:
- 6540583
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.3 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the Moto G 5G 2023 128GB (Unlocked) for its excellent camera quality, long battery life, and affordable price. Positive feedback also highlights its ease of use and sufficient storage. While some users wish for features like NFC and wireless charging, the overall experience is considered positive. A few users noted occasional performance lags, but this was not a widespread concern.
This summary was generated by AI based on customer reviews.
Not so good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good phone. Keeps erasing passwords. Camera not good.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Mytv, We’re so sorry that your experience did not match your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at [email protected]. We'll be there to help. -Belle
Battery life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low battery life is low, overall good phone for the value
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, Pranay. We're sorry to hear that you're concerned with your phone's battery life, allow us to help. Are you using the Moto charger that came with your phone? Several factors could be leading to quick discharge, these include signal strength, charging habits, and device settings. Let us know if this helps by sending us an email at [email protected]. -Mitch
Regret
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this phone as an emergency because my old phone had broken but it over-heats easily, slow processing when playing games and if using for longer than like 20 minutes is starts to glitch and closes whatever app im using without warning
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for purchasing this phone and for your feedback, StephanieS. We're sorry to know that you're experiencing problems with your Moto G 5G 2023 phone. We stand by our phones and this is something we want to take a look at. Write us an email at [email protected] so we can properly discuss this matter. -Iza
Moto 5g
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone works fine just not all that good compared to an iPhone
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, AlexanderS. It's understandable that everyone has different preferences and experiences with phones. If you ever need help, give us a holler or reach out to our official Moto G 5G community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch
Budget friendly
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent phone for the price byt extremely bad microphone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Praneeth, Thank you for sharing your feedback. We understand that this should not behave like this and we apologize for the inconvenience caused you. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at [email protected]. We'll be there to help. -Mitch
Adequate
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device setback it's purpose, but nothing special
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for purchasing this phone, Pauleothaden. Glad that you gave us 3 stars. If you ever need help, give us a holler or reach out to our official Moto G 5G community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch
had to return
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return due to a software issue but it worked fine for a few days
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi GeorginaN, We're sorry to hear that you are not happy with your purchase and that you had to return the phone. Hope you can give us another chance and if you need further information, feel free to email us at [email protected]. We'll be there to help. -Mitch
bunch of thieves and liars
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy is a horrible company. the phone i purchased has had nothing but issues and ive only had if for 3 weeks. and they wont let me return it. i called support and they told me that motorola would refund since its still under warrenty and that is a lie. im never shopping at best buy again. they sell you crap. they lie to you. never again this will happen.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear about this experience you had Lordpanda. An this is not the experience we want you to have. We stand by our phones and this is something we want to take a look at. Kindly send us an email at [email protected]. -Ythan
Average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good phone still learning features after 2 weeks.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi 50intv. Thank you for buying this phone and for leaving this feedback. We are glad that you like the phone. Rest assured that this phone will not disappoint you. Thank you for choosing Motorola. If you ever need help, give us a holler or reach out to our official Moto G 5G (2023) community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle
Take your money and run.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered a phone back in November The phone came with a 70 dollar gift card that was cancelled. Because it returned. The phone was delivered late therefore I returned it and purchased one in store. I’m still waiting on my refund. I’m so disappointed with Best Buy. I have spent hrs with them trying to get my refund. Worthless staff and supervisors . NEVER WILL I BUY FROM BEST BUY
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi LJ31, We're truly sorry to hear about your experience with Best Buy. It's definitely disappointing when concerns like these arise, especially when it involves a significant amount of time and effort to resolve. We suggest reaching out to the customer support of BestBuy for further assistance. -Mitch
Great bridge phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Serves the purpose. Not fancy but gets the job done.
I would recommend this to a friendMerry Christmas to me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this phone for a christmas present, when it was opened on christmas, the phone was broken. The screen is shattered. I got on line to see how to return it only to find out that it is no longer returnable. It said the the 24th of Dec was the cut off date. Now I have spent money on a phone I cannot use due to it being broken..Don't buy things on line from Best Buy.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi PamS, We're sorry to hear about the condition of the phone you received. We understand how frustrating this situation must be, especially when it was meant as a gift. We recommend contacting the BestBuy customer service team directly for assistance with your return or exchange. They are the best point of contact for resolving concerns related to their return policy or any further actions regarding the phone. -Mitch
Disappointing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy again. The phone is just ok. It seems very much like a generic phone. Meaning, the same type sold as Blu and many other companies. Waste of money. Battery life is awful
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Emmie, we apologize for the disappointing experience you had with our phones. Rest assured, we are committed to ensuring customer satisfaction and we're determined to fix any concerns you may have encountered. If you have any more questions or concerns, feel free to reach out to us at [email protected]. We're here to help! -Ythan
Mid tier phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera meh, not the fastest or slowest can't complain
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Brickwell, Thank you for sharing your feedback. If you ever need help, give us a holler or reach out to our official Moto G 5g 2023 community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. Thank you for choosing Motorola. -Belle
- Pros mentioned:Battery life, Camera quality
Damm nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.$140 for a great 5G phone. It fits my hand perfectly. I don't miss while typing on my keyboard. It surfs fast, and i don't live close to a good signal. Wifi is super fast. I can power my earbuds off it.And My vape pen. Screen doesn't hurt my eyes like the galaxy A32 I had for years. I had to charge that phone twice a day. The battery is decent on this phone. I get 18 hours of screen time before 0% but i also have changed my earbuds. It really is comfortable. Not budget phone lite. Cupping my hads around the too and bottom of the phone while watching a movie, gives me perfect stereo sound. Head phone jack works. Just buy it.. Camera a video is awesome for budget phone.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your experience, Kevin. It sounds like you're enjoying the features and performance it offers, especially how well it fits into your daily life. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch
Whar a bummer!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed in this phone. We have had a Motorola phone before but this one was different. It felt clunky and was difficult to use.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hey there, ThePinkLady! We're really sorry to hear that your experience didn't live up to your expectations. We genuinely care about our phones and we'd love to investigate this further. Could you please shoot us an email at [email protected]? We're here to help! -Ythan
Do not buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets hot and slow, not a very good phone... But for the price... I guess you get what you paid for... And buy a heat resistant mits to hold it with
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi GeneC, We're sorry to hear about your experience. Overheating and slow performance are not typical of our devices, and we apologize for any inconvenience caused. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at [email protected] and we'll be there to assist. -Mitch
This is awful, I hate this phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like this phone, I went from a moto G stylus 2021 to this. I hate it. 90% of the time I have to close the screen back out two times for it to respond. I cannot shut music apps off or answer phone calls right away I have to because I have to open and close the screen a bunch to operate. I hate this phone it's also resembles an iPhone without a case and I hate that too.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear about your experience, KatherynB. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email to [email protected]. We'll be there to help. -Mitch
- Cons mentioned:Nfc
Rip off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No NFC. Was never told that. Quality is worse than prepay phones
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Jennifer, We appreciate you having one of our phones. Moto G 5G 2023 devices do not support NFC, and we do apologize for the inconvenience. Your feedback is important to us, and we'll share it with our team. If you require further assistance, please contact us at [email protected]. We will gladly assist you. -Belle
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice phone but I couldn't connect it to my carrier. Then to top it off, I got charged $45 for a "restock" fee when I brought it back.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi PrincessG, we're sorry to hear that you ended up returning your device to your point of sale. We're sorry to hear that you didn't have a great experience with one of our Motorola devices. We understand your frustration and we value your feedback. We're constantly striving to improve our devices and services, and we hope that you'll give us another chance to prove ourselves in the future. If you're looking to upgrade your device, we'd be honored if you considered Motorola again. Thank you for your support and for choosing Motorola. -Ythan
