Customer Ratings & Reviews

Thank you for sharing your positive feedback, Russ. We're so glad you loved the phone, especially its quality, and that it works well with your carrier. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en -Carlos

Hi Sami, We’re very sorry to hear about your experience. Receiving a device with a used SIM card and a phone that won’t power on is not acceptable, and we understand your frustration regarding the restocking fee. Please contact Bestbuy support for further assistance. -Carlos

Thank you for coming back to Moto, SherryB. We’re thrilled to have you with us again, and we’re so glad to hear that you’re enjoying your new Moto phone. We’re confident it will continue to meet your needs.If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

Thank you for sharing your feedback, DonnetteM. We’re delighted to hear that the audio quality meets your expectations and that your phone operates efficiently and effectively as designed.
Your satisfaction is our top priority, and we’re glad your Motorola phone is delivering a seamless experience. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

Thank you for sharing your experience, HeatherK. We're thrilled to hear that your order met your expectations. Your satisfaction is our priority, and we’re glad the online order and pickup process worked seamlessly for you. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

Hi Tyeshelle, Thank you for sharing your feedback, and we’re sorry to hear about your phone being damaged after the drop. We understand how frustrating this must be, especially when the phone was working well before. To help us provide the best guidance, could you please clarify the exact problem you’re experiencing—does the phone have visible physical damage, or is it not functioning properly in some other way? Please send us an email at supportforums@motorola.com. We'll be glad to help. -Mitch

Hi NicoleLeigh0821, We’re glad to hear you find your phone decent overall. We appreciate your note about lag time with more apps. Lags are sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch

Hi ArkadiiS, Thank you for sharing your experience — we’re sorry to hear the device hasn’t met your expectations. It sounds like the limited RAM has significantly impacted your multitasking experience, and we understand how frustrating that can be, especially when you're relying on the phone during travel. While we're glad the screen and speaker quality were a positive for you, it's clear the overall performance didn’t meet your needs. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos

Thank you for your feedback! We're glad to hear you're enjoying the phone and that it meets your needs. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en -Carlos

Thank you for the great review, Frank. We're so happy to hear your son is loving his new phone and that it delivered great value. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

Hi LorrieA, We're so glad you're enjoying your phone. Happy to hear you love the color, ease of use, and fast delivery. If you're interested, we'd like to hear your story and share it with Moto G 5G users here: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

We're so happy to hear that, TrudiF. Glad your son is enjoying his phone. Thank you for sharing your experience, and we appreciate your support. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

That’s wonderful to hear, JuanH. We're so glad your boy is happy with his new phone. Thanks for choosing us for such a special gift. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

Hi Coffeeguy, We're glad to hear that you’re enjoying your phone and finding great value in it! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

Hello, we're delighted to hear that you enjoy your new Moto G 5G 2024 and would strongly suggest it for its overall value. If you need help with your Motorola device, please visit our official community site: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. -Aria

Hi Felicia, We’re delighted to hear that our staff was helpful and able to guide you through the procedure while answering all your questions. Providing excellent support is our priority, and we’re glad we could assist you. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

We love the enthusiasm, Babygirl. So glad you're enjoying your Motorola device. Thanks for your support, and we’ll be here whenever you need your next one. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

Thank you for sharing your experience, StevensonJ. We're so glad to hear that you’re happy with your new phone and that the service you received was helpful in getting you set up. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

Thanks for your feedback, BryonS! Glad to hear it's meeting your needs. To be up to date with our devices, please do follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Elle

Hi SamJ, We're sorry to hear that you're not happy with your phone. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch