Customer Ratings & Reviews

Hi TIML, We're very sorry to hear about your experience. That’s definitely frustrating, especially when you received the wrong phone. We recommend reaching out again to BestBuy support to have it escalated and explain to you as to why you are being charge. -Carlos

Hi Quiet, We're sorry to hear about the trouble you experienced with your Moto G 5G 2024 and its connectivity concerns. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch

Hi Kale, We’re sorry to hear about the restocking fee you were charged upon returning your phone. While restocking fees are determined by the retailer. We recommend reaching out directly to Best Buy’s customer service team for more details about their return policies. -Mitch

We're sorry to hear the phone didn’t meet your expectations. We appreciate your feedback and hope you find a device that better suits your needs. -Carlos

Hi AbdulwahabA, We’re glad to hear you’re enjoying your Motorola phone’s performance, battery life, and overall value. We appreciate you highlighting the differences and hope you continue to enjoy exploring all its features. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

Hi BarbaraL, We're sorry to hear about your disappointment with network compatibility. We understand how important it is to have a device that supports all the networks you need, and we apologize for the inconvenience caused. You can check the link for carrier compatibility here: https://www.motorola.com/us/carrier-compatibility. Should there be any further inquiries, please do not hesitate to email at supportforums@motorola.com. We'll be glad to help. -Mitch

Hi MichaelH, We're sorry to hear that your phone arrived damaged. We understand how frustrating that must be. Since the problem appears to be related to the condition in which the phone was received, we recommend reaching out to BestBuy for assistance. They should be able to help with a return or exchange. -Mitch

Hi ZoneeraS, We’re sorry to hear about your experience with your purchase. Since the transaction was handled through Best Buy, we recommend reaching out to their customer service team directly for further assistance. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch

Hi HanaJ, We're glad to hear that everything is working well so far. Regarding the price match, we'll make sure to pass that along to our team. If you ever need help, give us a holler or reach out to our official Moto G 5G community page: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

Hi DonnieC, We are sorry to hear that you had a less than satisfactory experience with our phones. Please know that we stand by our products and we want to make things right. Should you have any further questions or concerns, please don't hesitate to contact us at supportforums@motorola.com. -Ythan

Hi User437188, We’re glad to hear you’re enjoying your desktop’s speed, reliability, and easy setup, along with the ample storage and wireless connectivity. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

Thank you so much for sharing your experience,TomC! It’s great to hear how much you enjoy Motorola phones. I completely agree, not having unnecessary bloatware makes a big difference and makes the phones really easy to use. It’s also awesome to hear that your Moto has been tough and long-lasting. We love that you don’t feel the pressure to always get the newest model and can still have a phone that keeps up with your needs. Your loyalty really means a lot. If you're interested, you can check out our official Motorola community page: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en -Elle

Hi JohnS, Thank you for your feedback! We’re glad to hear the phone is meeting all your needs and working perfectly for you. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

Hi Nate, We’re happy to hear your Moto G 5G 2024 fits well with your case and screen protector. Glad the bubbles worked themselves out so you can enjoy clear protection for your phone. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

Hi LatisshaM, That green vegan leather sounds awesome. We're so glad you and your son are enjoying the look, feel, and performance of your phone. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

Hi Coolness, Thank you for your feedback! We’re glad to hear the phone is performing well and that you’re happy with your purchase. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en -Carlos

Hi Oxalis, Thank you for sharing your feedback! We’re glad to hear your Motorola phone is meeting your needs reliably. We understand the importance of accessories like cases and appreciate your input as we continue working to expand options for our customers. If you ever need help, give us a holler or reach out to our official Moto G 5G community page: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

Thank you for choosing Motorola, Leona. We hope it brings a great experience to the recipient and truly becomes a memorable gift. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

H iAngelrT, Thank you for your feedback! We're glad to hear you're enjoying the phone and its ample 128GB of storage at a great price. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en -Carlos

Hi Benny, We're delighted to hear that you're enjoying your new phone and that you find it both functional and affordable. We're also glad to know that the size is just right for you. If you're interested, we'd like to hear your story and share it with Moto G 5G users here: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch