Customer Ratings & Reviews
- Model:
- PB0L0000US
- SKU:
- 11782245
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
Not a good phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very basic phone. The battery takes a lot of time to change, you cant take apps off you don't want and you have to push hard on screen for it to work. In addition the keyboard is very poorly designed. Would definitely NOT buy again.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi PieterV, We're sorry to hear about your experience, and we appreciate you taking the time to share your feedback. This is not the experience we want for our customers. We understand how frustrating it can be when a phone doesn’t meet expectations, especially when it comes to battery performance, usability, and software experience. As we stand behind our products, we'd like to know more details about what happened and get this sorted out. Write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
Very slow
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very slow and bad performance, video clarity is bad too
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ManojG, We’re sorry to hear the phone did not meet your expectations. We understand how frustrating slow performance and video quality problems can be. Slow performance is sometimes caused by too many running apps in the background. Use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059 > Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Let us know if this helps by sending us an email at supportforums@motorola.com. -Mitch
Sub par performance
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is very slow and had to get a new one shortly after.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi RupeshB, We’re sorry to hear that you had problems with the performance of your phone. We understand how frustrating it can be when a device doesn’t meet your expectations, and we apologize for any inconvenience this may have caused. Slow is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch
Worse Phone Ever.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse Cellphone, I bought this phone and a month later stop working properly, and when I try to change or claim warranty the store told me that they cant do nothing and I need to contact the manufacture.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're really sorry to hear about your experience. That’s definitely not the experience we want for our customers. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Piece of junk!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performance is horrible. Processing of pictures is very slow. Wifi calling didn't work on T-Mobile network. I even replaced phone and had exact same issues. I expected better even though this a budget phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi DeanM, We're sorry to hear that your experience with the phone has been frustrating, and we apologize for the inconvenience caused. Performance problems, slow photo processing, and trouble with Wi-Fi calling are not the standards we aim to deliver. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
absurd restock fee of $45. Avoid this phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they charge a $45 restocking fee without giving me any reason. this is an unlocked phone. according to the terms and condition, there shouldn't be a restock fee!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, Argossy. We’re sorry to hear about your concerns regarding the restocking fee. We recommend reaching out directly to Best Buy’s customer service team to clarify their return policy and address your concerns about the fee. -Mitch
Crashes and slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crashes several time daily. Response time opening camera app is slow. Most people taking same shot took and left by the time my camera even boots up. No wide angle yua
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your experience with us, JasonC. We're sorry to hear that you're facing frequent crashes and slow camera performance. As we stand behind our products, we're glad to investigate and get this concern sorted. Please write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
Dont buy me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt last but 4 months and died. Wouldn't recommend.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi PatriciaM, We’re very sorry to hear about your experience. This is not the quality we aim for. We recommend reaching out to us at supportforums@motorola.com so we can gather details and help find a solution, whether through troubleshooting or warranty support. -Mitch
NO MOTO!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible phone. Worst app layouts I've ever seen. Returned it next day for Samsung A16 G5.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Traveller, We're sorry to learn that you are not happy with your purchase and you had to return the phone. Hope you can give us another chance and if you need further information, feel free to email us at supportforums@motorola.com. We'll be there to help. -Mitch
Got the wrong phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the wrong phone and they charged me $45 to return it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi TIML, We're very sorry to hear about your experience. That’s definitely frustrating, especially when you received the wrong phone. We recommend reaching out again to BestBuy support to have it escalated and explain to you as to why you are being charge. -Carlos
Unimpressed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone wouldn't connect to a wireless carrier. I returned it to be placed back on the shelf
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Quiet, We're sorry to hear about the trouble you experienced with your Moto G 5G 2024 and its connectivity concerns. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Not Good.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good. I returned it with opened box but Best Buy charged me $45 as Restocking fee which is crazy. Guys don't open boxes they charge you $45.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Kale, We’re sorry to hear about the restocking fee you were charged upon returning your phone. While restocking fees are determined by the retailer. We recommend reaching out directly to Best Buy’s customer service team for more details about their return policies. -Mitch
Customer was not pleased with this particular bran
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not what I expected the phone to be; I had to return the phone for another brand.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear the phone didn’t meet your expectations. We appreciate your feedback and hope you find a device that better suits your needs. -Carlos
- Pros mentioned:Battery life, Camera quality, Processor speed
Good Phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone looks good and response is great for this price range. Moto is different from samsung so key changes are in home page. camera is okay. processor is good for this range. battery lasts more than a day for normal use. no gaming tried.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi AbdulwahabA, We’re glad to hear you’re enjoying your Motorola phone’s performance, battery life, and overall value. We appreciate you highlighting the differences and hope you continue to enjoy exploring all its features. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch
Very disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only supports 2 of the 4 networks. Spectrum is not one.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi BarbaraL, We're sorry to hear about your disappointment with network compatibility. We understand how important it is to have a device that supports all the networks you need, and we apologize for the inconvenience caused. You can check the link for carrier compatibility here: https://www.motorola.com/us/carrier-compatibility. Should there be any further inquiries, please do not hesitate to email at supportforums@motorola.com. We'll be glad to help. -Mitch
Damaged
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damaged, arrived damaged, arrived damaged.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MichaelH, We're sorry to hear that your phone arrived damaged. We understand how frustrating that must be. Since the problem appears to be related to the condition in which the phone was received, we recommend reaching out to BestBuy for assistance. They should be able to help with a return or exchange. -Mitch
Tricked us
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They lied about the whole purchase and we got stuck by bought this
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ZoneeraS, We’re sorry to hear about your experience with your purchase. Since the transaction was handled through Best Buy, we recommend reaching out to their customer service team directly for further assistance. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch
Cheaper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works, so far so good but make sure to do a price match
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi HanaJ, We're glad to hear that everything is working well so far. Regarding the price match, we'll make sure to pass that along to our team. If you ever need help, give us a holler or reach out to our official Moto G 5G community page: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch
Don't buy this phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly this is one of the worst phones I have bought
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi DonnieC, We are sorry to hear that you had a less than satisfactory experience with our phones. Please know that we stand by our products and we want to make things right. Should you have any further questions or concerns, please don't hesitate to contact us at supportforums@motorola.com. -Ythan
- Pros mentioned:Processor speed, Storage capacity
Great Desktop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast, reliable. Easy setup. Huge amount of storage. Wireless connection. Love this desktop!
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi User437188, We’re glad to hear you’re enjoying your desktop’s speed, reliability, and easy setup, along with the ample storage and wireless connectivity. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch