Customer Ratings & Reviews
- Model:
- PB0L0000US
- SKU:
- 6576777
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the moto g 5G 2024 128GB (Unlocked) for its overall performance, camera quality, and battery life. Many appreciate its ease of use, decent processor speed, and ample storage. Some customers find the phone a little large and wish it had more RAM, while a few have experienced connectivity issues.
This summary was generated by AI based on customer reviews.
Ok but not super
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shut off key function improperly Kind slow functioning general .. others feature not yet try..
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for reaching out and sharing your feedback. We apologize for any inconvenience you’ve experienced with your device. We understand how frustrating it can be when things don’t work as expected. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at supportforums@motorola.com and refer to this link as a reference. We'll be there to assist. -Mitch
Okok
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only for lite users, not recommended for moderate to heavy users.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ChinnikrishnatejaV, We’re sorry to hear that this phone didn’t meet your needs. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
Basic phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basic phone a little slow from screen-to-screen camera is ok resolution is below average compared to other phones I've had like Samsung.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Turyvilla, Thank you for your feedback, we're sorry to hear about your experience with the phone’s performance and camera quality. Allow us to help. Please share your details at supportforums@motorola.com, and we'll be happy to assist you further. -Mitch
Great for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much to say great for the value. Would get again if i need one for a niece of nephew.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Tony, We’re so glad to hear you found your Motorola phone to be a great value. It’s wonderful to know you’d consider getting one again for your niece or nephew—it’s always nice to share a reliable device with loved ones. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch
A big NO
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very laggy from the very first day. Don’t recommend this.
No, I would not recommend this to a friendServiceable!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap. Kind of underpowered. Can be frustrating at times, but Cheap.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi CGilbs, We're sorry to hear that your experience with our product hasn't fully met your expectations. If you would give us a chance, we'd like to help and get this sorted. Please write us an email at supportforums@motorola.com and tell us more details. We'll be there to help. -Mitch
Very slow
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very slow and bad performance, video clarity is bad too
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ManojG, We’re sorry to hear the phone did not meet your expectations. We understand how frustrating slow performance and video quality problems can be. Slow performance is sometimes caused by too many running apps in the background. Use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059 > Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Let us know if this helps by sending us an email at supportforums@motorola.com. -Mitch
Very very bad product. Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too slow even there are only few apps installed. Battey quality also very bad
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Devd, We’re sorry to hear about your experience with your device. Performance and battery life should meet your needs even with multiple apps installed, so it’s concerning to hear about the problems you’re describing. We recommend ensuring your device has the latest software updates installed, as these can often improve performance and battery management. If the problems persist, please email us at supportforums@motorola.com so we can assist with troubleshooting or explore service options. -Mitch
This is the worst phone I've ever had
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super super super slow!!!!! Messages barely come through, it takes about 30 seconds for a screen shot to go through. It takes forever to do ANYTHING on this phone please dont buy it. Good reviews on this phone have to be paid reviews because it absolutely sucks please don buy it!!!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Dvelle, We’re sorry to hear about your experience. Slow is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059 > Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch
SIMPLY AWFUL: NO STARS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very poorly programmed cell. At least 1/4 of the time, I cannot even answer when it rings because the screen for answering it does not show up! I had a Motorola years ago, that not only cost less, it worked SO much better! I never had any issues with it whatsoever. It's outrageous that after all these years they're now selling a far inferior product. DO NOT BUY.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi LindaA, We’re sorry to hear about your experience with your phone. It’s concerning that you’ve been unable to answer calls due to the screen not showing up. This is certainly not the experience we aim to provide. We'd like to know more details about what happened and get this sorted out. Write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
The worst customer service ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst customer service I've ever had salesperson was rushing me and another sales person was rushing him not enough customers to be rushing anybody but the worst I've ever experienced
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ChrisR, We’re sorry to hear about your experience at Best Buy. We understand how frustrating it can be when service doesn’t meet expectations. While we don’t manage store operations, we will relay your feedback to Best Buy so they’re aware of your experience. We appreciate you taking the time to share this with us. -Mitch
Not a good phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very basic phone. The battery takes a lot of time to change, you cant take apps off you don't want and you have to push hard on screen for it to work. In addition the keyboard is very poorly designed. Would definitely NOT buy again.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi PieterV, We're sorry to hear about your experience, and we appreciate you taking the time to share your feedback. This is not the experience we want for our customers. We understand how frustrating it can be when a phone doesn’t meet expectations, especially when it comes to battery performance, usability, and software experience. As we stand behind our products, we'd like to know more details about what happened and get this sorted out. Write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
Sub par performance
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is very slow and had to get a new one shortly after.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi RupeshB, We’re sorry to hear that you had problems with the performance of your phone. We understand how frustrating it can be when a device doesn’t meet your expectations, and we apologize for any inconvenience this may have caused. Slow is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch
Worse Phone Ever.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse Cellphone, I bought this phone and a month later stop working properly, and when I try to change or claim warranty the store told me that they cant do nothing and I need to contact the manufacture.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're really sorry to hear about your experience. That’s definitely not the experience we want for our customers. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Piece of junk!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performance is horrible. Processing of pictures is very slow. Wifi calling didn't work on T-Mobile network. I even replaced phone and had exact same issues. I expected better even though this a budget phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi DeanM, We're sorry to hear that your experience with the phone has been frustrating, and we apologize for the inconvenience caused. Performance problems, slow photo processing, and trouble with Wi-Fi calling are not the standards we aim to deliver. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Dont buy me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt last but 4 months and died. Wouldn't recommend.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi PatriciaM, We’re very sorry to hear about your experience. This is not the quality we aim for. We recommend reaching out to us at supportforums@motorola.com so we can gather details and help find a solution, whether through troubleshooting or warranty support. -Mitch
absurd restock fee of $45. Avoid this phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they charge a $45 restocking fee without giving me any reason. this is an unlocked phone. according to the terms and condition, there shouldn't be a restock fee!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, Argossy. We’re sorry to hear about your concerns regarding the restocking fee. We recommend reaching out directly to Best Buy’s customer service team to clarify their return policy and address your concerns about the fee. -Mitch
Crashes and slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crashes several time daily. Response time opening camera app is slow. Most people taking same shot took and left by the time my camera even boots up. No wide angle yua
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your experience with us, JasonC. We're sorry to hear that you're facing frequent crashes and slow camera performance. As we stand behind our products, we're glad to investigate and get this concern sorted. Please write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
Got the wrong phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the wrong phone and they charged me $45 to return it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi TIML, We're very sorry to hear about your experience. That’s definitely frustrating, especially when you received the wrong phone. We recommend reaching out again to BestBuy support to have it escalated and explain to you as to why you are being charge. -Carlos
NO MOTO!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible phone. Worst app layouts I've ever seen. Returned it next day for Samsung A16 G5.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Traveller, We're sorry to learn that you are not happy with your purchase and you had to return the phone. Hope you can give us another chance and if you need further information, feel free to email us at supportforums@motorola.com. We'll be there to help. -Mitch