Customer Ratings & Reviews

Hi AnitaM, We’re so glad to hear that your new phone has been a great replacement and that transferring your data was easy. It’s wonderful to know that the extra storage space is meeting your needs as well. If you ever need help, give us a holler or reach out to our official Moto G 5G community page: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

Thank you for being a loyal Motorola fan and for choosing us again, AsaadG. We're thrilled to hear you’re happy with your affordable choice from Best Buy. Enjoy your new device! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

Thank you for your great feedback, Paramu. We're so glad to hear that your mom is enjoying the phone and that the camera resolution has impressed you both. It’s wonderful to know that you feel it offers great value for the price. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

Thank you for being a loyal Motorola user for the past 8 years! We're glad you find our phones affordable and easy to use. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en -Carlos

Hi JacquelineB, We're glad to hear you had a smooth experience with Best Buy’s store pickup. We hope you’re enjoying your new device. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

Hi Sami, We’re very sorry to hear about your experience. Receiving a device with a used SIM card and a phone that won’t power on is not acceptable, and we understand your frustration regarding the restocking fee. Please contact Bestbuy support for further assistance. -Carlos

Thank you for your kind words and recommendation!, BenjaminG. We're so glad you're enjoying your phone. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

Hi Tyeshelle, Thank you for sharing your feedback, and we’re sorry to hear about your phone being damaged after the drop. We understand how frustrating this must be, especially when the phone was working well before. To help us provide the best guidance, could you please clarify the exact problem you’re experiencing—does the phone have visible physical damage, or is it not functioning properly in some other way? Please send us an email at supportforums@motorola.com. We'll be glad to help. -Mitch

Hi KeithM, We’re so happy to hear you love your phone and that it’s giving you great value without breaking the bank. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

Thank you for sharing your excitement with us! We're absolutely thrilled to hear how much you love your Moto G! It's great to know that you’re enjoying your new device. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en -Carlos

Thank you for sharing your positive feedback, Russ. We're so glad you loved the phone, especially its quality, and that it works well with your carrier. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en -Carlos

Thank you for coming back to Moto, SherryB. We’re thrilled to have you with us again, and we’re so glad to hear that you’re enjoying your new Moto phone. We’re confident it will continue to meet your needs.If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

Thank you for sharing your feedback, DonnetteM. We’re delighted to hear that the audio quality meets your expectations and that your phone operates efficiently and effectively as designed.
Your satisfaction is our top priority, and we’re glad your Motorola phone is delivering a seamless experience. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

Hi ArkadiiS, Thank you for sharing your experience — we’re sorry to hear the device hasn’t met your expectations. It sounds like the limited RAM has significantly impacted your multitasking experience, and we understand how frustrating that can be, especially when you're relying on the phone during travel. While we're glad the screen and speaker quality were a positive for you, it's clear the overall performance didn’t meet your needs. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos

Thank you for sharing your experience, HeatherK. We're thrilled to hear that your order met your expectations. Your satisfaction is our priority, and we’re glad the online order and pickup process worked seamlessly for you. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

Thank you for your feedback! We're glad to hear you're enjoying the phone and that it meets your needs. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en -Carlos

Thank you for the great review, Frank. We're so happy to hear your son is loving his new phone and that it delivered great value. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

Hi LorrieA, We're so glad you're enjoying your phone. Happy to hear you love the color, ease of use, and fast delivery. If you're interested, we'd like to hear your story and share it with Moto G 5G users here: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch

Hi NicoleLeigh0821, We’re glad to hear you find your phone decent overall. We appreciate your note about lag time with more apps. Lags are sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch

We're so happy to hear that, TrudiF. Glad your son is enjoying his phone. Thank you for sharing your experience, and we appreciate your support. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en. -Mitch