Customer Ratings & Reviews
- Model:
- PB0L0000US
- SKU:
- 6576777
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the moto g 5G 2024 128GB (Unlocked)'s overall performance, camera quality, and battery life. Many appreciate its ease of use, decent processor speed, and ample storage. Some customers feel the phone is a little too big and wish it had more RAM, while a few have experienced connectivity issues.
This summary was generated by AI based on customer reviews.
Motorola - moto g 5G 2024 128GB Sage
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Moto phone is pretty good specially if you like to play games on your free time the battery life is good and this phone have lot of storage and the back leather cover is nice too.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Marile, Thank you for your feedback! We’re happy to hear you’re enjoying the phone’s gaming performance, battery life, and generous storage. It’s also great to know you like the leather back design, your comments are appreciated and help other customers make informed decisions. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2024/bd-p/moto_g_5G_2024_en -Carlos
Not satisfied
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone seams like it caught a virus I o my had it 2 months
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi DeirdreJ, Thank you for sharing your feedback, and we’re sorry to hear the phone has not been performing as expected after just two months of use. We understand how concerning it can feel when a device starts behaving unusually, especially when it seems like it may be affected by unwanted software behavior. To help improve performance, we recommend restarting the phone, checking for the latest software update under Settings > System > Software update, and reviewing recently installed apps to see if any coincide with when the behavior began. Running the device in Safe Mode can also help determine whether a third-party app may be contributing to what you’re experiencing. To take a closer look and assist you further, please send us an email at supportforums@motorola.com with more details about what you are seeing on the device, such as pop-ups, slow performance, or unexpected behavior, and our team will be happy to help you from there. -Mitch
Just a mobile
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow performance, not that great display, features are ok
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi SravankumarT, Thanks for sharing your feedback — we’re sorry to hear the performance and display haven’t met your expectations. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Serviceable!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap. Kind of underpowered. Can be frustrating at times, but Cheap.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi CGilbs, We're sorry to hear that your experience with our product hasn't fully met your expectations. If you would give us a chance, we'd like to help and get this sorted. Please write us an email at supportforums@motorola.com and tell us more details. We'll be there to help. -Mitch
Very slow no camera quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Moto g is waste of money , no proper support poor quality camera,phone id slow , battery drain.waste of money
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi AjinA, Thank you for sharing your feedback, and we’re sorry to hear about the challenges you’re experiencing with your Moto G. We understand how frustrating it can be when performance, camera quality, and battery life do not meet expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback. Please email us at supportforums@motorola.com for us to further assist you. We'll surely help you from there. -Mitch
This is the worst phone I've ever had
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super super super slow!!!!! Messages barely come through, it takes about 30 seconds for a screen shot to go through. It takes forever to do ANYTHING on this phone please dont buy it. Good reviews on this phone have to be paid reviews because it absolutely sucks please don buy it!!!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Dvelle, We’re sorry to hear about your experience. Slow is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059 > Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch
SIMPLY AWFUL: NO STARS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very poorly programmed cell. At least 1/4 of the time, I cannot even answer when it rings because the screen for answering it does not show up! I had a Motorola years ago, that not only cost less, it worked SO much better! I never had any issues with it whatsoever. It's outrageous that after all these years they're now selling a far inferior product. DO NOT BUY.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi LindaA, We’re sorry to hear about your experience with your phone. It’s concerning that you’ve been unable to answer calls due to the screen not showing up. This is certainly not the experience we aim to provide. We'd like to know more details about what happened and get this sorted out. Write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
A big NO
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very laggy from the very first day. Don’t recommend this.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi SreenivasakumaC! The Moto G 5G (2024) is an affordable smartphone that might show some lag right from the start due to its limited hardware capabilities (4GB RAM) and the demands of configuring a new device.
Immediate Solutions
1. Turn Off "RAM Boost": Numerous users have reported that disabling the virtual RAM feature ("RAM boost") greatly enhances the device's responsiveness, as the storage speed isn't sufficient for this feature to work effectively.
2. Restart the Device: A quick reboot can help alleviate memory congestion temporarily.
3. Adjust Refresh Rate to 60 Hz: Modify the display setting from "Auto" or "120 Hz" to "60 Hz" to lessen the load on the processor.
4. Update Software: Make sure the phone is updated to the latest software version, as Motorola often provides patches that enhance performance.
We would love to hear how it works out for you. -Nate
The worst customer service ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst customer service I've ever had salesperson was rushing me and another sales person was rushing him not enough customers to be rushing anybody but the worst I've ever experienced
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ChrisR, We’re sorry to hear about your experience at Best Buy. We understand how frustrating it can be when service doesn’t meet expectations. While we don’t manage store operations, we will relay your feedback to Best Buy so they’re aware of your experience. We appreciate you taking the time to share this with us. -Mitch
Not a good phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very basic phone. The battery takes a lot of time to change, you cant take apps off you don't want and you have to push hard on screen for it to work. In addition the keyboard is very poorly designed. Would definitely NOT buy again.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi PieterV, We're sorry to hear about your experience, and we appreciate you taking the time to share your feedback. This is not the experience we want for our customers. We understand how frustrating it can be when a phone doesn’t meet expectations, especially when it comes to battery performance, usability, and software experience. As we stand behind our products, we'd like to know more details about what happened and get this sorted out. Write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
Very very bad product. Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too slow even there are only few apps installed. Battey quality also very bad
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Devd, We’re sorry to hear about your experience with your device. Performance and battery life should meet your needs even with multiple apps installed, so it’s concerning to hear about the problems you’re describing. We recommend ensuring your device has the latest software updates installed, as these can often improve performance and battery management. If the problems persist, please email us at supportforums@motorola.com so we can assist with troubleshooting or explore service options. -Mitch
Sub par performance
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is very slow and had to get a new one shortly after.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi RupeshB, We’re sorry to hear that you had problems with the performance of your phone. We understand how frustrating it can be when a device doesn’t meet your expectations, and we apologize for any inconvenience this may have caused. Slow is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch
Very slow
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very slow and bad performance, video clarity is bad too
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ManojG, We’re sorry to hear the phone did not meet your expectations. We understand how frustrating slow performance and video quality problems can be. Slow performance is sometimes caused by too many running apps in the background. Use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059 > Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Let us know if this helps by sending us an email at supportforums@motorola.com. -Mitch
Worse Phone Ever.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse Cellphone, I bought this phone and a month later stop working properly, and when I try to change or claim warranty the store told me that they cant do nothing and I need to contact the manufacture.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're really sorry to hear about your experience. That’s definitely not the experience we want for our customers. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Piece of junk!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performance is horrible. Processing of pictures is very slow. Wifi calling didn't work on T-Mobile network. I even replaced phone and had exact same issues. I expected better even though this a budget phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi DeanM, We're sorry to hear that your experience with the phone has been frustrating, and we apologize for the inconvenience caused. Performance problems, slow photo processing, and trouble with Wi-Fi calling are not the standards we aim to deliver. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Crashes and slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crashes several time daily. Response time opening camera app is slow. Most people taking same shot took and left by the time my camera even boots up. No wide angle yua
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your experience with us, JasonC. We're sorry to hear that you're facing frequent crashes and slow camera performance. As we stand behind our products, we're glad to investigate and get this concern sorted. Please write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
absurd restock fee of $45. Avoid this phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they charge a $45 restocking fee without giving me any reason. this is an unlocked phone. according to the terms and condition, there shouldn't be a restock fee!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, Argossy. We’re sorry to hear about your concerns regarding the restocking fee. We recommend reaching out directly to Best Buy’s customer service team to clarify their return policy and address your concerns about the fee. -Mitch
Dont buy me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt last but 4 months and died. Wouldn't recommend.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi PatriciaM, We’re very sorry to hear about your experience. This is not the quality we aim for. We recommend reaching out to us at supportforums@motorola.com so we can gather details and help find a solution, whether through troubleshooting or warranty support. -Mitch
NO MOTO!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible phone. Worst app layouts I've ever seen. Returned it next day for Samsung A16 G5.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Traveller, We're sorry to learn that you are not happy with your purchase and you had to return the phone. Hope you can give us another chance and if you need further information, feel free to email us at supportforums@motorola.com. We'll be there to help. -Mitch
Unimpressed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone wouldn't connect to a wireless carrier. I returned it to be placed back on the shelf
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Quiet, We're sorry to hear about the trouble you experienced with your Moto G 5G 2024 and its connectivity concerns. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch