Customer Ratings & Reviews
- Model:
- PAVA0005US
- SKU:
- 12299118
Rating by feature
- Display Quality
Rating 4.4 out of 5 stars
- Camera
Rating 4.2 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
Horrible phones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible phone. My husband and I both had this phone and it quit working after a month. Screen just went black and never came back. Bestbuy and the manufacturer gave us the run around. Waste of money. Its unfair to us!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MrsT, We appreciate you letting us know and we're sorry for any inconvenience this may have caused. This is not the experience that we wanted you to have with us. Can you please follow the troubleshooting steps here: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059then select Next> Display/Touchscreen > Screen is frozen or blank and try the recommended steps there. Please let us know if this helps by sending us an email at supportforums@motorola.com. -Mitch
- Cons mentioned:Processor speed
Not working almost nothing works including network
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Slow, Hangs and Apps are getting closed automatically. I am yet to figure out what is happening. Bad choice of Phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hii KrishnakanthA, We appreciate your time to report this to us and we're sorry for the inconvenience this may have caused you. Slowness or lag can be caused by many things, and we are interested in learning more about this feedback and will sort this out. Please send us an email at supportforums@motorola.com referring to this post, so we can look into it more thoroughly there and help you more effectively. -Belle
Worst phone I have ever purchased
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good pick. It's the worst phone I have ever purchased.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi CharyG, We are sorry to hear that we did not meet your expectations with the Moto G Play 2023. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Carlos
- Cons mentioned:Processor speed
Outdated phone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks like outdated phone.. Too slow. Even WhatsApp loads forever
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi SudheerkumarM, we're sorry to hear about the troubles you're experiencing on your device. May I suggest checking if your device has the latest software update? To do this, go to your Settings > System > Advanced > System updates and make sure all your apps are updated. Meanwhile, you can also try resetting your app preferences. These will reset your notification settings and default apps, but your data will remain intact. Go to Settings > Apps & Notifications > See all apps > Menu (three dots on the top right) > Reset app preferences. Please keep us updated on how this goes for you. -Ythan
Bad phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery run out to fast,problems setting up phone receiving calls,no enough personal at the store to help.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear that your experience didn't meet your expectations CarlosT, this is not the experience we want you to have. Regarding with the battery concern, may we verify if you are using the original Motorola charger that came with the device? Have you tried using a different cable charger and and observe if there are any changes? To resolve the receive/make calls, let's reset the network settings. This will revert your phone's network-related settings to the original state. It wipes saved Wi-Fi connections, Bluetooth devices, and VPN configurations on your phone.
Everything must be set up from scratch.
Go to Settings > System > Advanced > Reset Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS. Touch RESET SETTINGS. For other concerns, please send us an email at supportforums@motorola.com. -Ythan
- Cons mentioned:Processor speed
Super slow
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not worth the investment. Response is too slow
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi BadMonkeyLover69, We're sorry to know that you're experiencing slowness on your phone. Slow is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Let us know if this helps by sending us an email at supportforums@motorola.com. -Mitch
- Cons mentioned:Processor speed
Phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is very slow, I'm guess because it's a 4g phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MichaelC! We're sorry that your device is slow. We'll be helping you resolve this concern. Have you tried checking if you are using the latest software version of your device? Go to Settings > System > Advanced > System updates. Ensure that all apps are updated. To check this, go to Google Play Store>Menu>Manage apps & device>under Updates available, tap "Update all." You can also restart your device to eliminate all the running apps in the background. For other concerns, please send us an email at supportforums@motorola.com. -Ythan
Motorola was never the same...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only got this because Apple care requires you to send your old device in and get a new one, when all that happened was, My Iphone decided to randomly reject it's original battery. I don't want some weirdo scrolling through my private par... Pictures... Oh rite! This phone! It works but... it is a Motorola after the year 2013, so the UI is lame. You can change that though. It is an Android after all.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry that your experience did not match your expectations, Robb. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
DON'T BY ANDROID ANYTHING FROM BEST-BUY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Android phone runs so many apps it is nearly impossible to use for anything whatsoever. Total waste of money I had to use a different cell phone with my SIM card used in the Android g5 Play 2022.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi CoreyG, We’re sorry to hear about your frustration. We understand how important it is for your phone to run smoothly, and it’s disappointing to hear that it hasn’t met your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Waste of money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of Money, Very Poor quality display and back cover. When i try to return the phone same day of delivery, they are charging $45.00 for return fee. This was not mentioned any where. I never recommend to any one.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ShamshuT, We're sorry to hear that you are not happy with your purchase and you had to return the phone, we'll relay your feedback to the appropriate team. Hope you can give us another chance in the future. If you have other questions or concerns, write us an email at supportforums@motorola.com. -Mitch
- Cons mentioned:Processor speed
Sux don't bother
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone Is super slow biggest disappointment phone perchance science the blu line of phones paper weight
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear that this is happening on your phone, SamuelD. Slow is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch
Not what was expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Description makes this phone sound way better than it is. Would be gr8 as a childs phone playing games or just regular texting and calls.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for taking the time to give us your feedback, Carmicklefamily. We're sorry that your experience did not match your expectations. Our goal is the make our customers feel satisfied, and to provide a positive experience. We would like to help. Please email us at supportforums@motorola.com at your earliest convenience. -Mitch
- Cons mentioned:Processor speed
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow, and not worth it. Doesn’t work properly.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi NareshA, We're sorry to know that you're experiencing slowness on your phone. Slow is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Let us know if this helps by sending us an email at supportforums@motorola.com. -Mitch
Moto g power 2024
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't shut off too many pop ups it's terrible bad.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Snowbunnyc, We're sorry to hear that you’re experiencing concerns with excessive pop-ups on your phone. We stand by our phones and we understand that it should not behave like this. We'd like to know more details about what happened and get this sorted out. Write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
Motorola
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to be used and very bad quality of camera
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi RebekaB, We’re sorry to hear about your experience with the device and its camera. We’d like to know more details about the concerns you’re experiencing so we can assist you further. Please reach out to us at supportforums@motorola.com, and we will be happy to help. -Mitch
Don't recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No color and difficulty correcting problems. Disappointed.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Anonymous, We're sorry to hear about the disappointment with the device's lack of color options and difficulties with problem correction. Your feedback is valuable and we appreciate you sharing your experience. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch
Crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a terrible phone with so little functionally i am going to return it8
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi user292167, we're sorry to hear that you're feeling this way. If you still have the device, we would like to see what we can do to help. Kindly send us an email at supportforums@motorola.com and use this as a reference/subject: GPlay_Storage Concern. We'll be assisting you from there. - Purple
Don't waste your money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone was unbearable to use! It couldn't handle the Internet, kept constantly freezing. Moving through the apps was difficult. To top it off, I returned the phone only to be charged a 45 dollar restocking fee by Best buy. They did not care about the phone being terrible and returned 6 days later.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Carlos, We’re so sorry that your experience did not match your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Belle
Bad cell phones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as it looks and the battery life is not good
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Rude, We're sorry to hear that you're not satisfied with the phone, especially regarding its performance and battery life. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at supportforums@motorola.com and refer to this link as a reference. We'll be there to assist. -Mitch
low battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.battery life sucks dies fast androids suck team apple
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi SadieN! We're sorry to hear that your experience didn't meet your expectations. We stand by our phones and this is something we want to take a look at. To address you concern with the battery life of your device, may I suggest checking if your device has the latest software update? To do this, go to your Settings > System > Advanced > System updates and make sure all your apps are updated. We would like to verify if you're using the original Motorola charger that came with your device? Have you tried to use a different cable charger and observe if it behaves the same? I'd like to know if it does the same thing in safe mode. It is actually not a fix, but it will help us know if there are third-party apps that cause this to happen. Safe Mode will start the device without third-party applications running. To boot into Safe Mode, press the physical power key, touch and hold Power off, and touch OK when Reboot to Safe Mode appears. Restart the device to get out of Safe Mode. Let us know how it goes. -Ythan SadieN