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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1456 reviews

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Rating by feature

  • Display Quality

    Rating 4.4 out of 5 stars

  • Camera

    Rating 4.2 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,456 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone at a great price. I bought it for my 95 yr old Mom and she hasn't had any problems "operating" it!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      That's wonderful to hear, JaniceF. We're thrilled to know that the phone is working well for your 95-year-old mom and that she finds it easy to operate. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Overall went well

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has held up so far. It's been close to a year. It runs a bit slower now though. Battery life has decreased a bit recently.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your feedback, KimberlyF. We’re glad to hear your device has served you well over the past year. We're sorry to know that you're experiencing slowness on your phone. Slow is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. For battery performance, there are several factors that could be leading to quick discharge, these include, signal strength, charging habits & device settings. Here are some tips to extend the battery life of your phone: https://help.motorola.com/hc/5510/14/na/en-us/index.html?t=CGd0e521&utm_source=help-motorola-com&utm_medium=forum-social&utm_campaign=device-help. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mobile was awesome. Camera is good. Big screen. Comfortable to carry. Very good price I recommend this phone

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your positive feedback, SridharThummisetty. We're delighted to hear that you find the mobile awesome, with a good camera, big screen, and comfortable to carry. We appreciate your recommendation. You can join our online community if you would like to know more about the exciting features of our devices:  https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Good for the price.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is good for the price. Batery life is good and takes nice pics.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thanks for your feedback, FerrisM! I’m glad to hear you're enjoying the battery life and camera quality. If you have any more thoughts or need assistance, just let us know. If you're interested, you can check out our official Motorola community page: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Elle MotorolaMobility

  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Nice phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone for the money. Good picture and battery

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your thoughts on the Moto G Play (2023)! We're happy to hear you’re enjoying the picture quality and battery life. Providing great value is our goal, and it's fantastic to know the phone meets your expectations. If you ever have questions or need support, feel free to reach out at: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Aria MotorolaMobility

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera and phone. Easy to use with shortcuts to fav contacts makes this an all age phone

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hello PrabhaV, we are delighted to hear that you are extremely pleased with your new Motorola device and that you are enjoying all its amazing features. To stay up-to-date with our latest devices, we kindly invite you to join our official community page at https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Ythan MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    It works for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good camera, love the gesture options by moto - performance is usually good. Although om occasion it hangs for a few seconds like it needs to catch up on processing on the back end. The phone call quality is actually better than any others I've owned!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi MacroBurst, We're glad to hear that you're enjoying your phone overall, especially its camera performance and the convenient gesture options provided by Moto. It's great when a device offers such useful features that enhance the user experience. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Mrs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good cell, like lots, great price. Nice large screen, easy to handle, would buy again, is a great gift too

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hello, IngridR. We appreciate you taking the time to share your feedback. We're glad that you like the phone and are satisfied with your purchase. Please visit our official community page to stay informed about our devices at https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en -Belle MotorolaMobility

  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Storage space

    Rated 5 out of 5 stars

    Runs Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, runs pretty fast and the camera is really good. Only downsides is the amount of GB.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      That's awesome to hear, NilesG. We're glad the phone is working great for you, running fast, and capturing nice photos. We appreciate your storage feedback on our products, we'll relay the message to the team. If you ever need help, give us a holler or reach out to our official Moto G Play community page: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Takes a beating but keeps on ringing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is easy to use and oretry tough. I am hard on phones but this phone so far has taken a besting but krrps on ringing .

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Moto 2023 Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big screen! Long battery life what more can you want? Wasn't a huge fan of Android but this device has me thinking otherwise. Thanks BestBuy

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Great Value!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Picture quality and battery life, especially at its affordable price.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      That's fantastic to hear, Rsalas! We're glad you're pleased with the picture quality and battery life of your Motorola phone, especially considering its affordability. It's always rewarding for us to know that our products are meeting your expectations. If you ever have any more feedback or questions, you may share them to the Moto G Play 2023 community here: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Iza MotorolaMobility

  • Rated 4 out of 5 stars

    Great phone for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Samsung note phones since the note 3, they are great phones with a ton of features, but i didn't want to spend an arm and a leg after i lost my note 20 snowboarding, so i got this phone, i like it so far and it works for what I need it for.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for choosing Motorola mobility and for putting your trust in us Yosemiteguy11, we appreciate you taking the time to share this experience with us. We'd love to hear more from you, feel free to follow us on our official community page at https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en -Ythan MotorolaMobility

  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    First time smartphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Inexpensive good 5g phone. Nice size. Good camera. My non techy husband's first smartphone. He's learning to function.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen size
    Cons mentioned:
    Ram

    Rated 2 out of 5 stars

    Slow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow, 32 gb memory is too small. Display quality of pictures is very moderate. Like the size/shape of display. Overall very sturdy.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi SrinivasareddyD, We're sorry to know that you're experiencing slowness on your phone. Slow is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch MotorolaMobility

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone my family depends on best buy electric items. Great job

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your experience, KamalY. We’re glad to hear the phone is serving your family well and that you’re satisfied with your purchase. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Solid, economic choice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't need a lot of bells and whistles. This phone covers all of my bases and works well.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for the great review, EllaBee. We’re so glad to hear that your Motorola phone is meeting all your needs without any unnecessary extras. If you ever need help, give us a holler or reach out to our official Moto G Play community page: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    My teenager loves it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone my 13 yr old loves it has a really good battery life and it works great an is easy to set up

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We appreciate you having one one of our Motorola devices and for taking the time to share this wonderful experience with us. Kindly follow us on our official community page at https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en to be updated with our latest devices. -Ythan MotorolaMobility

  • Pros mentioned:
    Battery life
    Cons mentioned:
    Memory

    Rated 2 out of 5 stars

    Store needs personnel facelift/ product ok

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is ok, but the customer service in that store is horrible. The phone has limited memory, but a great display and outstanding battery longevity. The store, however, needs help. You have to hunt down a store associate and when you do it's a "hurry up, you're taking up my valuable time" attitude. This store, on Drew and US19, needs a huge makeover in staff and management. I knew what I was coming in for so I did have to ask for any help other than to purchase this item locked up to that required assistance from a moody associate.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi LearyShopper, Thank you for having our phone and we appreciate the time to share your feedback. We're sorry to hear about your experience with BestBuy, we'll relay the message to the team. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    I love this Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I woule recommend this phone, it has a durable battery life and great camera quality.

    I would recommend this to a friend