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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1456 reviews

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Rating by feature

  • Display Quality

    Rating 4.4 out of 5 stars

  • Camera

    Rating 4.2 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers find value in the Moto G Play 2023's overall performance, battery life, camera quality, and ease of use. Many also appreciate the screen size, price, and included features. However, some customers have expressed concerns regarding the processor speed and limited storage space. Additionally, a few users feel the memory and RAM could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 1,456 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    nice phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it works will and i like it as long i have it has not let me down

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi RoyA, We do appreciate your support and love for our Moto G Play phone, and we're happy to see that this phone meets your expectations. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Mitch MotorolaMobility

  • Cons mentioned:
    Processor speed, Storage space

    Rated 2 out of 5 stars

    At least it's cheap

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very little storage space, slow, hangs, bloatware included... if you can afford better, get better.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi HeavyAaron. Your feedback is important to us, and we are sorry that you are experiencing lag on your device. We want to help. Have you installed the latest software on your device? Check Settings > System > Advanced > System Updates. It's important to ensure that all your apps are up-to-date. Also, run the phone in Safe Mode to see if it behaves the same. As we stand behind our products, we would like to take this chance to further check. Please email us at supportforums@motorola.com so we can offer more help and investigate this matter. -Belle MotorolaMobility

  • Cons mentioned:
    Processor speed

    Rated 5 out of 5 stars

    great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a great device it not as the 5g devices but it still useful

    I would recommend this to a friend
  • Cons mentioned:
    Memory

    Rated 3 out of 5 stars

    Ok for what I needed

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone has very low memory so I have to constantly delete apps and pictures to free up memory. But other words okay for what I need

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for buying this phone, WillameniaN, and for giving us your rating. We truly appreciate it. Please do not hesitate to reach out to us if you ever require any assistance. You can also visit our official community page at https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en -Belle MotorolaMobility

  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone with all the needed features at a decent price, would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's a phone. Does its keeping my calendar and letting me text, warns me against spam so I don't have to answer.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi KarenD, we sincerely appreciate your effort in sharing your feedback and for being a proud owner of our Motorola device. Our dedicated team is always available to provide any assistance you may require. For further support, we encourage you to join our official community page at https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. We look forward to serving you better. -Ythan MotorolaMobility

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Moto G Play

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price with all the options needed for by daily work needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Moto G Play

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a smart phone that has all the basic features at moderate cost and chose the Motorola-Moto G Play to replace an old ATT Go Phone; I have not been disappointed. The phone has to be charged by a normal code, not by a magnetic charging platform, however for the casual user, that is not a negative feature at this price-point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cell phone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm giving the 5 stars because I simply love best buy and all they offer this phone itself is not worth buying and that is not at all best buys fault it's the manufacturer of the phone

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi KimberlyF, Thank you for your feedback and for your continued loyalty to Best Buy! We’re sorry to hear that the phone didn’t meet your expectations, and we understand your frustration. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch MotorolaMobility

  • Cons mentioned:
    Memory

    Rated 2 out of 5 stars

    Move on to something else.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a few Motorola products over the years, so I was excited about this release. However, this should be labeled as a device for children or for elderly who may not be familiar with smart devices. It's extremely low memory allows for basic functions and a few apps. There are, of course, WAY TOO MANY default apps installed. Plus, the camera as a black dot on the screen at the top drives me nuts.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for taking the time to share your feedback and observation of our product, TylerM. We're sorry that your experience did not match your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch MotorolaMobility

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Store shopper

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the phones for my sister and she loves it. Q

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for purchasing this phone and for your positive rating, OyefuntoO. We're glad that you chose it for your sister. If you're interested, you may want to check our official Motorola community page of Moto owners here:  https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone! It does everything we need it to. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good, cheap and take good pics and more. I like it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Motorola Moto 2023

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good item ,I like it I would like to recommend to someone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Smart but not Swift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good only as a secondary phone. Any smart uses are slow and sluggish.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Steve, Thank you for your feedback. It sounds like this phone works well for basic tasks or as a secondary device, but may not handle more demanding apps or multitasking as smoothly. We appreciate you sharing your experience — it helps others understand the phone’s strengths and limitations. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en -Carlos MotorolaMobility

  • Rated 1 out of 5 stars

    Not the phone I ordered

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t know bc y’all sent me the wrong phone the Moto G I ordered is 4G only. The one y’all sent me is a Motorola one 5G UW ace. I ordered the 23 Moto G Play bc it’s 4 G only bc the 5G doesn’t work well here.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Stfett, We're sorry for the confusion with your order. It looks like the device you received does not match what you were expecting. However, orders, fulfillment, and product substitutions are handled directly by the retailer, in this case, Best Buy, and they’ll be able to confirm what was shipped and arrange a return or exchange if needed. Please contact Best Buy support with your order details so they can review the shipment and assist you further with the correct device. -Mitch MotorolaMobility

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super cheap and works good. No trouble with reception.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worthy to purchase with this price. Very easy to hold

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone looks very nice. Very smooth in running .

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Sandy. We are delighted to receive your positive feedback about the product. It brings us great joy to know that you appreciate the device and are happy with your purchase. Please do not hesitate to reach out to us if you ever require any assistance. You can also visit our official Moto G Play (2023) community page at https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Belle MotorolaMobility

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the price and it's great for a gift!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for buying this phone and for recommending our product, PedroLuis. We are happy that you see this phone as great and good for the present. Thank you for trusting Motorola. To stay up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en -Belle MotorolaMobility