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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1456 reviews

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Rating by feature

  • Display Quality

    Rating 4.4 out of 5 stars

  • Camera

    Rating 4.2 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers find value in the Moto G Play 2023's overall performance, battery life, camera quality, and ease of use. Many also appreciate the screen size, price, and included features. However, some customers have expressed concerns regarding the processor speed and limited storage space. Additionally, a few users feel the memory and RAM could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 1,456 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Cool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is very nice I love the camera on it and videos

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi DianeW, we're happy to see the perfect rating you left for us. We appreciate you for sharing this experience with Motorola Mobility. Thank you for choosing us. You may follow us on our official community page at https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Ythan MotorolaMobility

  • Rated 3 out of 5 stars

    Its ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just ok. Did the job of a cheap phone but dont expect bells abd whistles, or on-time upgrades.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi JulioC, Thank you for sharing your feedback. We’re glad the phone met your basic needs, and we appreciate your honesty about the experience. We’re always working to improve our products and updates, and your input helps us understand what matters most to our users. If you ever need help, give us a holler or reach out to our official Moto G Play community page: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Motorola

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good phone the picture is very clear the sounds very loud.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your positive feedback, PatriciaT. We're thrilled to hear that you're enjoying the clear picture quality and loud sound on your phone. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT IS A NICE PHONE has a lot of future. screen is good.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi TomN, we appreciate you for leaving us positive feedback. We're pleased to know that you find the device good and have a lot to offer. Thank you for putting your trust in us, and for choosing Motorola Mobility. You may follow us on our official community page at https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Ythan MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Nice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is ok not a bad phone , it was good traveling. And it got a good battery

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi there, EdwardE! Thanks for sharing your feedback with us! I'm glad to hear your Moto phone kept up during your travels and impressed you with its battery life. If you're interested, we'd like to hear your story and share it with other Motorola G Play 2023 users here: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Elle MotorolaMobility

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good I love it it's a good phone I really recommend it

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for the recommendation, Lovely. We are so happy to hear that you love the phone and that you're satisfied with the Moto G Play 2023's features. If you're interested, we'd like to hear your story and share it with the Motorola users here: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en -Belle MotorolaMobility

  • Rated 4 out of 5 stars

    it works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not bad it works not the best but fair for the price there are million apps that I dont understand why and you cannot delet them

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Moro g play

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good it’s very economical. Best for the price.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi bobcpa, thank you for taking the time and effort to share this experience with us. We're happy to hear that you are satisfied with your new moto G Play 2023. Thank you for putting your trust in us. Kindly follow us on our official community page at https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Ythan MotorolaMobility

  • Rated 4 out of 5 stars

    Works.good..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered as a christmas present for my grand daughter. I already set it up for her. It seems a bit heavy but othef than that it works great.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Bjkh, We are delighted that you selected the Moto G Play (2023) for your granddaughter. To ensure best performance, we recommend regularly rebooting the phone to prevent any potential lag. Also, check if your apps are up to date. If you require any assistance, please don't hesitate to reach out to us via email at supportforums@motorola.com. -Belle MotorolaMobility

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Motogplay23

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new motogplay23easy to use and many great features

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi MaryjaneG, we appreciate you for taking the time to share this experience with us. Feel free to contact us if you have any concerns regarding your device. We're here to help you. You may follow us on our official community page at https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Ythan MotorolaMobility

  • Rated 3 out of 5 stars

    Its ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s served its purpose as a back up phone. Don’t expect it to be a speed demon though.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone to have and Use. I love it for the price

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Rudy, thank you for leaving us great feedback, and a perfect rating. We're happy to know how you love your Moto G Play 2023. We're always here to assist you if you have any concerns regarding your Motorola device. Follow us on our official community page at https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Ythan MotorolaMobility

  • Rated 4 out of 5 stars

    Gift for Mom

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Christmas gift for my mom who isn't so savvy with this tech era, however, as I also have a Motorola cell phone, I just love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life saver

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    phone was a life saver for us communicating with my sister while her phone was being shipped back to nursing home. I provide piece of mind.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your experience, Skipper. We're so glad to hear that the phone was able to provide peace of mind during such an important time. It's great to know that it helped you stay connected with your sister. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well enough but sometimes the alarm will not go off. I have to clear the cache and restart the phone to get the alarm set up again.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi LyrissaW, we appreciate you bringing this to our attention. We're happy that you like the phone despite of minor concern you have with your device. We are interested in learning more about this and will sort this out. Please send us an email at supportforums@motorola.com so that we can assist you further. -Belle MotorolaMobility

  • Cons mentioned:
    Processor speed

    Rated 3 out of 5 stars

    It's ok

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs slow. You can't really add too many apps because it will then run even slower

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi DeniseS, We're sorry to know that you're experiencing slowness on your phone. Slow is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Let us know if this helps by sending us an email at supportforums@motorola.com. -Mitch MotorolaMobility

  • Cons mentioned:
    Processor speed

    Rated 2 out of 5 stars

    Just OK.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is a bit darker around the camera hole on the front. It's a pretty slow processor as well. It's a cheap phone that doesn't break the bank. If you need an unlocked phone that's $100 or so, then yeah, it works.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Mark, We apologize for the screen concern you’re noticing around the camera hole and the performance concerns regarding the processor. We understand that this should not behave like this. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch MotorolaMobility

  • Cons mentioned:
    Processor speed

    Rated 2 out of 5 stars

    Too laggy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am disappointed with this phone. The phone is laggy in almost everything right out of the box. It's not just the Internet. Even if we open a phone or messages app it takes 5 seconds before it loads. This is one of the worst phones I ever had. It's high time Motorola looks into it.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Nataraj, We're sorry to hear about the concern you're experiencing with your phone. Lagging performance is certainly not what we aim for with our devices. Lags are sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Great price for a quality phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great phone for the price. Of course camera quality could do a bit more but cannot complain at the price point

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for writing this review, InternationalTraveler. We are happy to get an overall satisfactory review of our product and the deals we offer. If ever you need assistance, please don't hesitate to give us a holler and get in touch through our official Motorola G Play 2023 online community here: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en -Belle MotorolaMobility

  • Cons mentioned:
    Processor speed

    Rated 2 out of 5 stars

    Very slow, has a 1-2 second lag.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is very slow. Every action has a 1 to 2 second delay which is very annoying. Tried to return. But, Best Buy was asking for a $45 restocking fee for a $99 phone. I kept it. If you decide to buy this phone, try it out at the store first.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for taking the time to share your feedback about your recent purchase. We sincerely apologize for the inconvenience you've experienced with your phone's performance. We understand that delays can be frustrating, and we appreciate your patience. We recommended to you contacting BestBuy directly for their return policy. -Aria MotorolaMobility