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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1456 reviews

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Rating by feature

  • Display Quality

    Rating 4.4 out of 5 stars

  • Camera

    Rating 4.2 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers find value in the Moto G Play 2023's overall performance, battery life, camera quality, and ease of use. Many also appreciate the screen size, price, and included features. However, some customers have expressed concerns regarding the processor speed and limited storage space. Additionally, a few users feel the memory and RAM could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,456 reviews
  • Cons mentioned:
    Processor speed

    Rated 2 out of 5 stars

    Grateful for older adults

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for. Nothing fancy, can do the bare minimum, call in text. Suited for older adults who don’t really use social media. Bought it as a back up phone, but it was too slow for my usage

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Annar, thanks for having one of our Motorola devices and for taking the time to post this. We're sorry to hear that your experience didn't meet your expectations. We stand by our phones and this is something we want to take a look at. Kindly send us an email at supportforums@motorola.com MotorolaMobility

  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for some one and it has been working pretty good, it is a great phone if you are looking into not spending 1k on popular Samsung or Apple.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Great, we're happy hearing thiw wonderful feedback from a satosfied Motorola users like you. Thank you for sharing this experience with us, and we're happy to know that you were satisfied on your recent purchase. You may follow us on our official community page at https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Ythan MotorolaMobility

  • Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Phone becomes too slow.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone becomes too slow. tried restarting and still like that

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Mung, Thank you for reaching out and sharing your experience. We're sorry to hear that your phone has been running slowly even after restarting. Slow is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Moto G Play 2023

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Am using this phone primarily for downloading apps that are not available in Germany (e.g. Bank of America, credit unions, insurance companies) where I currently live and work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Moto G 2023 Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome cheap phone to get by in rough times, veryy bad camera though

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Frankie2k. Thank you for giving us 4 stars and for sharing your feedback. We are glad that you appreciate the phone for its price. Thank you for choosing Motorola. If you ever need help, give us a holler or reach out to our official Moto G Play (2023) community page: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en -Belle MotorolaMobility

  • Rated 5 out of 5 stars

    Top of the Line Technology

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent item, and the clerk was so helpful to teach a technology impaired person to use the device. I always know that any item bought at best buy is going to be one that I will eventually be able to use easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Motorola mobile phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you guys for your help .agent was so supportive.well behaved.sure I will be going several times when i decide to purchase any devices

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi MohamedA, we're happy to know that you had a good customer service experience purchasing this device. Thanks for choosing Motorola Mobility as your device provider and for sharing this to us. Feel free to follow us on our official community page if you want to get updates on our latest devices at https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Ythan MotorolaMobility

  • Rated 4 out of 5 stars

    Moto GPlay 2023

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price it's totally acceptable functionality

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Apple, we appreciate your valuable feedback and for choosing our Motorola device. We would like to invite you to join our official community page, where you can stay informed about our latest devices. Simply visit https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en to join. -Ythan MotorolaMobility

  • Rated 5 out of 5 stars

    MOTOROLA MOTO G 2023

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the phone seems to be great! My daughter has no complaints!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi AshleyS, We’re so happy to hear that your daughter is enjoying the phone and has no complaints so far. It’s great to know it’s meeting her expectations. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    My Moto G

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good. Kinda jumpy though. For the price, I couldn't have done better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    God bless Best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    God bless Best buy company in the name of Jesus and in the name of the father of the song the holy Ghost

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I don't understand what you want

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always liked your phones but again I was not impressed with no help switching things from my old phone to my new phone and now I have to pay the Geek Squad 40.00 dollars not happy with that

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for giving us five stars, ClaudiaB. We appreciate the time you took to write this feedback. We're sorry that you have difficulty transferring your files from your old to your new phone. You can back up your files using Google and sign them into your new device. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Belle MotorolaMobility

  • Pros mentioned:
    Screen size

    Rated 3 out of 5 stars

    cell phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bigger than my old one and not all messages show up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Can’t beat it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great functionality for the price! Can’t beat it! I would definitely recommend this phone to people looking for a decent phone at a good price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice simple phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone worked perfect for the person I purchased it for. Their only complaint was the minimal choices for ringtones. Transferring of data from the old phone was also a breeze.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid budget phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this exact phone myself for 2 yrs just bought a new one for my fiancee, does everything she needs to do she's happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Moto Glee

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone. Open box items usually tend to worry some but the phone was in excellent condition.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We are delighted to hear that your Moto G Play 2023 is in excellent condition. You will surely enjoy this device. To learn more about the phone, visit our official community page for Moto G Play 2023 by clicking on this link:https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. - Aria MotorolaMobility

  • Rated 5 out of 5 stars

    Quick buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone for the price and the service was very quick within ordering and pickup didn't take more than an hour

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hello there, KelvinC! Thank you so much for your kind words! We're thrilled to hear you're happy with both the phone and our service. To be up to date with our devices, please do follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Elle MotorolaMobility

  • Rated 3 out of 5 stars

    touch screen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the touch and swipe seems to be slow in reacting. I have to do it twice for the screen to change. not sure if it is just my phone or a glitch. Works ok outside of that annoyance.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for taking the time to share your feedback with us, DonaldP. We're sorry to hear that you're experiencing concerns with the touch and swipe responsiveness on your phone. As we stand behind our products, we'd like to know more details about what happened and get this sorted out. Write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    great value for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very solid phone, nice screen great resolution, the speed is fair for the price, the only con is the size of memory just 32 gb but put a 64 gb card and works great.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      hank you for taking the time to share your positive feedback, EnriqueF. We're glad that you appreciate the phone's features. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Mitch MotorolaMobility