Customer Ratings & Reviews
- Model:
- PAVA0005US
- SKU:
- 6525883
Rating by feature
- Display Quality
Rating 4.4 out of 5 stars
- Camera
Rating 4.2 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
Customers are saying
Customers value the Moto G Play 2023 32GB (Unlocked) for its overall performance, battery life, ease of use, camera quality, and screen size. Some customers have expressed concerns about the processor speed and limited storage space. The memory and RAM have also been mentioned as potential drawbacks. Despite these concerns, the phone is appreciated for its price and included features.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Processor speed
Horrible!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE. Even for a cheap phone. Didn’t last a year. Slow processing, thin cheap screen that easily cracks. Just dont waste your money
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hello, sorry to hear about your experience. We know how disappointing it is to crack the screen. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://motorola-global-portal.custhelp.com/app/repair-faqs. If you have questions write us an email at [email protected]. -Elle
- Cons mentioned:Processor speed
GPS SUCKS
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone sucks. GPS will not aquire signal most of the time so using it with android auto is worthless and its so slow and constantly disconnects from android auto for no reason.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hey there, Hotrodjeremy! We understand how frustrating it can be when your device's GPS isn't working properly, and we're here to assist you. Let's get you back on track! Give resetting your app preferences a shot. This will restore all your notification settings and default apps without deleting any of your data. Simply go to Settings, then Apps & Notifications, and select See all apps. From there, tap on the menu icon (three dots on the top right) and choose Reset app preferences. If you have any other concerns, feel free to reach out to us via email at [email protected]. We're here to help! -Ythan
Wah wah
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dropped it once on my tennis shoe and the screen cracked in several places. And YES I had a screen protector
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JoeW, We’re sorry to hear about the damage to your phone. While physical damage is not covered under the warranty, you may consider getting it repaired for a fee. You can view your repair options and submit a request through this link: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair. If you have any questions or need further assistance, please feel free to email us at [email protected]. We appreciate your understanding. -Mitch
MOTO g Over rated not a good phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is not worth the money. It drops calls and the pictures take a long time to take. The apps also all take a while to open. I hope that I can get used to this or I will have to return because I am not satisfied at all.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear that these are happening on your phone, MileHighMai. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Mitch
Basic needs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing special does what it should for the price.
I would recommend this to a friendOrdinary cellphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen isn't smooth as I expected, whenever I open an APP, it takes a few moment to loading it. But I cannot expect more quality and function of the phone behaves wit this price range, which is quiet make sense.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi KrystalH, we're sorry to hear that your experience didn't meet your expectations. We stand by our phones and this is something we want to take a look at. Kindly send us an email at [email protected]. -Ythan
old phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sold me a 2023 phone on October 1st, 2024, and did not tell me was old phone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for reaching out to us, ThomasS. We apologize for the confusion regarding your recent purchase of the phone on October 1, 2024. We recommend reaching BestBuy directly for further assistance. They will be best positioned to address your concerns and provide information about their sales practices and return policies. -Mitch
- Cons mentioned:Processor speed
Worst phone!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very slow phone. It’s a waste of money buying this. All apps perform very slow and the phone keeps freezing.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi SarbeswarS, we're sorry to hear about the lagging and freezing on your device. We're here to help you resolving this concerns. May I suggest checking if your device has the latest software update? To do this, go to your Settings > System > Advanced > System updates and make sure all your apps are updated. Meanwhile, you can also try resetting your app preferences. These will reset your notification settings and default apps, but your data will remain intact. Go to Settings > Apps & Notifications > See all apps > Menu (three dots on the top right) > Reset app preferences. Please keep us updated on how this goes for you. For other concerns, please send us an email at [email protected]. -Ythan
Very Very slow processing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not working as expected. Getting hanged frequently. Screen is frozen. You can't make call when you need it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry that your experience did not match your expectations, RajK. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at [email protected]. We'll be there to help. -Mitch
- Cons mentioned:Processor speed
Slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is probably the slowest device that can exist on the face of the earth
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Joseguilherme, We're sorry to know that you're experiencing slowness on your phone. It is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Belle
- Cons mentioned:Processor speed
Cheap phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely holds a few apps don't go for the cheaper ones ppl, it's very slow, takes a few secs for the apps to pop up or camera to come on.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We appreciate your honest feedback about the phone's performance, Kingpapi. We're sorry to hear about the challenges you've encountered with storage capacity and speed. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Mitch
- Cons mentioned:Processor speed
Did not like it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow and glitchy. I bought it over a month ago. The screen goes black and the screen is super sensitive and it opens apps with out touching it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi CristiePshko, We're sorry to know that you're experiencing slowness on your phone. Slow is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch
- Cons mentioned:Processor speed
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst phone ever. So much bloatware the processor barely handles factory apps. Takes almost a minute to restart
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Opinion8ed, we're sorry to hear that you were not satisfied with the performance of your device where it take too long for you to restart. May I suggest checking if your device has the latest software update? To do this, go to your Settings > System > Advanced > System updates and make sure all your apps are updated. For other concerns, please send us an email at [email protected]. -Ythan
- Cons mentioned:Processor speed
Avoid at all cost....
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this phone. Slow................................. I waited too long and am stuck with it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi OnlyTheTruth, We're sorry to know that you're experiencing slowness on your phone. Slow is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Let us know if this helps by sending us an email at [email protected]. -Mitch
Phone is not bad but Store is not ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this during the black Friday sale and I was waiting for my sim chip from Boost Mobile. When I got my sim chip and activated my phone the speaker was defective, and I immediately went back to Best Buy and was told my return period had passed. I read on the website before purchasing that it was extended return period?!? Now, I am with a defective phone that is embarrassing to use in public because of the static. So disappointed and I have been a Best Buy member for almost a decade.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Kevin, we're sorry to hear that you weren't able to return your device and ended up having a defective phone. You might want to consider sending your device for an evaluation by one of our service centers. You may find authorized service centers in your area through this link https://en-in.support.motorola.com/app/repair-faqs/category/how-submit-repair. Let us know if you need further assistance. For other concerns, please send us an email at [email protected]. -Ythan
- Cons mentioned:Storage space
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough storage, apps don't work when needed, using sd card didn't help
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi DeannaE, We're sorry to hear about the storage and app concerns you're experiencing. It's concerning when our devices don't perform as expected. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at [email protected] and we'll be there to assist. -Mitch
- Cons mentioned:Processor speed
Didn’t like THIS phone; it was possessed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone was possessed and took photos whenever it wanted. Took it back. Moved too fast.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hello Carlee, Your feedback is important to us, and we are sorry that your device is giving you a hard time. We want to help. Have you installed the latest software on your device? Check Settings > System > Advanced > System Updates. It's important to ensure that all your apps are up-to-date. Also, run the phone in Safe Mode to see if it behaves the same. As we stand behind our products, we would like to take this chance to further check. Please email us at [email protected] so we can offer more help and investigate this matter. -Belle
Worst phone I have ever purchased
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good pick. It's the worst phone I have ever purchased.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi CharyG, We are sorry to hear that we did not meet your expectations with the Moto G Play 2023. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at [email protected]. We'll be there to help. -Carlos
Never saw the phone, can't comment on quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never opened the box since I was told to do so would mean no return, so I can't review product. Fine print on receipt reveals no Verizon returns after 14 days. 14th day was Christmas day, of course store was closed. Presented on Dec. 26th, next business day, and refused funds return to credit card, was offered only store credit card. Why would I want to buy anything else at Best Buy? Crummy customer service. Phone calls/email to manager=no response.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for taking the time to share your feedback, JeffP. We're sorry to hear about your purchase experience from BestBuy. We suggest that continue to contact the seller for further assistance with your purchase. -Mitch
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Irs a 100.00 dollar phone. I wasn't expecting much. I didn't think this would be my 3rd time buying one as returning it because it freezes , is apparently not an option
No, I would not recommend this to a friend
