Customer Ratings & Reviews
- Model:
- PAVA0005US
- SKU:
- 6525883
Rating by feature
- Display Quality
Rating 4.4 out of 5 stars
- Camera
Rating 4.2 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the Moto G Play 2023's overall performance, battery life, camera quality, and ease of use. Many also appreciate the screen size, price, and included features. However, some customers have expressed concerns regarding the processor speed and limited storage space. Additionally, a few users feel the memory and RAM could be improved.
This summary was generated by AI based on customer reviews.
Bad cell phones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as it looks and the battery life is not good
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Rude, We're sorry to hear that you're not satisfied with the phone, especially regarding its performance and battery life. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at supportforums@motorola.com and refer to this link as a reference. We'll be there to assist. -Mitch
Crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a terrible phone with so little functionally i am going to return it8
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi user292167, we're sorry to hear that you're feeling this way. If you still have the device, we would like to see what we can do to help. Kindly send us an email at supportforums@motorola.com and use this as a reference/subject: GPlay_Storage Concern. We'll be assisting you from there. - Purple
low battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.battery life sucks dies fast androids suck team apple
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi SadieN! We're sorry to hear that your experience didn't meet your expectations. We stand by our phones and this is something we want to take a look at. To address you concern with the battery life of your device, may I suggest checking if your device has the latest software update? To do this, go to your Settings > System > Advanced > System updates and make sure all your apps are updated. We would like to verify if you're using the original Motorola charger that came with your device? Have you tried to use a different cable charger and observe if it behaves the same? I'd like to know if it does the same thing in safe mode. It is actually not a fix, but it will help us know if there are third-party apps that cause this to happen. Safe Mode will start the device without third-party applications running. To boot into Safe Mode, press the physical power key, touch and hold Power off, and touch OK when Reboot to Safe Mode appears. Restart the device to get out of Safe Mode. Let us know how it goes. -Ythan SadieN
Bad security good low budget
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hacked before powering on. Wouldn't recommend to anyone suspect
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, Stevenr. We apologize about the experience, and it is something we'd like to know more about and get things right, as we stand by our product. Kindly write us an email at supportforums@motorola.com and tell us more about what happened for us to conduct an investigation. We will surely help you there. -Belle
Experence
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Abouve average and all the staff seemed knoledgeabde and helpfull
I would recommend this to a friendIt's Not About Money But All About Love
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very unsatisfied so I took it to the UPS store that they could get it back to you on 12, 24, 24 so you should have it back soon.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your experience with us, KevinM. We’re sorry to hear that you were unsatisfied with your phone. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
I had faith in you
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well ....this phone does not make me happy. Other Motorola yes! Phone calls are always what what hu what , I could write a rap song, it does not ride smooth, I have to keep backing out of things, no wonder I paid 100 or whatever dollars
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hey Dmc0077, we regret to hear that your experience didn't meet your expectations. We are dedicated to our phones and would like to address this concern. Please contact us via email at supportforums@motorola.com. -Ythan
TG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone was not compatible with my fit bit watch.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear about this Tmac. May we know if you are getting an error message when trying to connect your Motorola device to your fit bit watch and what is it if there's any. For other concerns, please send us an email at supportforums@motorola.com. -Ythan
You get what you pay for..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaply made not worth the money. This is more like a $50.00 phone then the hearty price tag it carries. Quality of photos are very poor. Sound is very low. No way to change sensitivity. No wallpaper preloaded.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for letting us know, UnhappyCustomer. This is not the experience that we wanted you to have with us. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
No
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glad, I only needed this as a replacement phone for a short term.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We’re happy to hear the phone is serving you well as a reliable short-term replacement. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en -Carlos
Motorolla
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this phone, the associate told me it would work with Consumer Cellular and it wouldn't so i will not be buying any more phones. It's rediculous you have to pay for returning to stock. i didn't get to use this phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi YvonneL, we're sorry about this experience you had on your recent purchase. We know how upset you are when you heard that the phone isn't compatible with Consumer. Your feedback is important to us and we will use it to improve our services. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. -Ythan
Poor unlock
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok phone for less than 200 dollars. Would not buy again.
No, I would not recommend this to a friendPoor Customer Service and still waiting for refund
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shipt delivery driver called once, didn't leave a message, then returned the phone to Best Buy. It is more than a month and I haven't received a refund. Ordered the phone directly from Motorola without issues.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Johan, We're sorry to hear about the difficulties you've experienced with the Shipt delivery of your phone. It's concerning that the driver didn't leave a message and the phone was returned to Best Buy. Given that it's been more than a month without a refund, this is certainly frustrating.
We recommend reaching out directly to Best Buy's customer support to inquire about the status of your refund. Provide them with all the relevant details about the order and the return. -Mitch
Worst purchase I’ve ever made at Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone kept on freezing I’m dying to see you soon as I charge it but capacity was horrible and I kept on freezing on me and glitching
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear about your experience, ShelbyC. We'd like to help. Does your Moto G Play phone have the latest software and updated apps? Freezing is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059then select Next> Display/Touchscreen > Screen is frozen or blank and try the recommended steps there. Let us know if this helps by sending us an email at supportforums@motorola.com. -Mitch
Bad cell phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad cell phone, battery does not give anything, it breaks very easily, it is better to buy a higher value phone since this will only get you out of an emergency and you will have to change it soon
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JuanQ, we're sorry that your experience didn't match your expectations. As we stand behind our Motorola products, we would like to have the opportunity to investigate your feedback further.
Please send us an email at supportforums@motorola.com. -Ythan
Poor quality! Dont spent your money on it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. I purchased this phone on mid april,2024 and now I am getting flickering issue when I am playing any video in it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi KaushikB. We are sorry to hear that you had a less than satisfactory experience with our phones. Please know that we stand by our products and we want to make things right. may we verify when this concern starts to happen? I'd like to know if it does the same thing in safe mode. It is actually not a fix, but it will help us know if there are third-party apps that cause this to happen. Safe Mode will start the device without third-party applications running. To boot into Safe Mode, press the physical power key, touch and hold Power off, and touch OK when Reboot to Safe Mode appears. Restart the device to get out of Safe Mode. For other concerns, please send us an email at supportforums@motorola.com. -Nate
WOW!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WHEN I PURCHASED THE CELL PHONE I WAS TOLD THAT MY CONTACTS WOULD BE ABLE TO BE TRANSFERED TO MY NEW CELL. DIDN'T HAPPEN.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hello LarryS, Thanks for sharing your feedback. I'm really sorry to hear that your contacts weren't transferred as promised. I can understand how frustrating and inconvenient that must be. If you had your contacts saved to your Google account on your old phone, they should automatically sync when you log into the same Google account on your new phone. You can check this by going to Settings > Accounts > Google on your new phone and making sure the sync is enabled for contacts. If you need further assistance, write us an email at supportforums@motorola.com. -Iza
Couldn't Connect to Network
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Placed my SIM card in and it didn't work. All troubleshooting failed, ended up returning it because nothing worked.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear that you ended up returning the device JaredL. Your feedback is important to us and we will use it to improve our services. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. -Ythan
Mr
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great video, terrible audio. I took it back to Best Buy where I bought it and they said there was nothing that could be done to improve the audio.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi BarryM, We're sorry to hear about the audio troubles you've encountered with your phone, and we apologize for any inconvenience this may have caused. It's disappointing when a product doesn't perform as expected. We'd like to get this sorted out. Please write us an email at supportforums@motorola.com. We appreciate your feedback, and we're here to help ensure you have a satisfactory experience with your device. Thank you for bringing this to our attention. -Mitch
Don't buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is so outdated that it should be illegal to sell it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Arentino, We're sorry to hear that you feel the phone doesn’t meet your expectations. We'd like to know more details about what happened and get this sorted out. Write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch