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Customer Ratings & Reviews

$169.99

Customer reviews

Rating 4.2 out of 5 stars with 1452 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.4 out of 5 stars

  • Camera

    Rating 4.2 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers value the Moto G Play 2023 32GB (Unlocked) for its overall performance, battery life, ease of use, camera quality, and screen size. Some customers have expressed concerns about the processor speed and limited storage space. The memory and RAM have also been mentioned as potential drawbacks. Despite these concerns, the phone is appreciated for its price and included features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 1,452 reviews
  • Rated 1 out of 5 stars

    Suck

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cracked in a week. This phone is now a paperweight.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi WiiW, We're sorry to hear that your phone cracked so quickly, turning it into a paperweight. That's certainly frustrating. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://motorola-global-portal.custhelp.com/app/mcp/service. If you have questions write us an email at [email protected]. -Mitch MotorolaMobility

  • Rated 1 out of 5 stars

    Nokia

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never buy it anymore don’t recommend idea that phone Is not a good quality

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really bad service and phone and bad customer service

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your feedback, EdwinR. It is something we'd like to know more about and get things right, as we stand by our product. Kindly write us an email at [email protected] and tell us more about what happened. We will surely help you there. -Belle MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Functional budget friendly phone.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm on a budget and needed something fast. They have this phone on Amazon for the same price, but even with prime the delivery was going to be about a week. I was also glad Bestbuy had this much cheaper than $100 for a refurbished one. I got it delivered the same day. I'm 30 years old and I only need a smartphone for the basics like email, gps, YouTube, uber, and the web browser. So far so good. Does come with preloaded apps and advertisements you can uninstall for the most part which I did. The camera is decent, the speakers are decent, and I haven't felt much lagging. No lag so far. I think people complain it lags because they probably have a dozen or so apps and thinking it should work like an iPhone or Samsung. I installed about 5 apps and it's working perfectly fine. If you just need a simple phone to do all the basics this is the phone for you. It looks nice as well. The reason why I needed a phone fast because I don't like not having a phone if I have an emergency like if my car broke down or something. I spent the last 15 years of my life keeping up with the latest smartphones since I was a teenager. These days I'm all for simplicity and cost effective.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Nontechy2020, We're glad to hear that you found a budget-friendly option that met your needs quickly. It's great that Best Buy was able to offer same-day delivery at a competitive price compared to other retailers. We appreciate your insights into the phone's performance, especially for basic tasks like email, GPS, YouTube, Uber, and web browsing. It's helpful to know that you found the preloaded apps and advertisements manageable and that the camera and speakers are satisfactory for your needs. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Overall performance, Screen size

    Rated 4 out of 5 stars

    Moto

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the phone display, and the size was what I was looking for. I haven't had any regrets that I bought it. I wasn't able to find the user's manual online. I am using the manuals from two other Motorola cellphones.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Woody! We appreciate you being a Motorola device user and taking the time to share your experience with us. To fully understand the features and make the most of your device, we encourage you to join our official community page at https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. Stay connected! -Nate MotorolaMobility

  • Pros mentioned:
    Ease of use, Overall performance, Screen size

    Rated 5 out of 5 stars

    Good deal!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture. Easy to use. Durable. Nice size phone. I like it! Does what I need.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      hi SaJa. We sincerely appreciate your feedback. We are happy that you appreciate that the phone's performance and quality match your needs. We'd like to take this opportunity to introduce you to our official online community page at https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en -Belle MotorolaMobility

  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Processor speed

    Rated 3 out of 5 stars

    Not great but not a deal breaker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone looks good, camera is excellent, price is very good. Although it is a newer phone, it seems to operate/respone slower than my previous phone which was the Moto G Power 2021. It also seems to have less widgets and less ways to personalize, may be user error by me though. Also some icons that I put on the home screen would randomly disappear, again maybe my fault. Considered going back to my Moto G Power but decided to keep as I purchased a Body Glove water proof case.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for taking the time to share your thoughts about your new phone, GeraldC. We're sorry to hear that the performance may not be meeting your expectations, particularly if it's slower than your previous Moto G Power 2021 phone. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Mitch MotorolaMobility

  • Cons mentioned:
    Memory, Processor speed

    Rated 5 out of 5 stars

    Great for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as an emergency spare phone. Yes, it is slow and with limited memory (can't install too many apps), but it is also at around $100. It has been about two weeks and working good daily.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Dukms, We're glad to hear that the phone is serving its purpose as your emergency spare! Despite its limitations in speed and memory, it's great that it's been reliable for your daily needs. At the price point of around $100, it seems like it's providing good value for what you need. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    The Drama ended

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My biggest problem was that I thought this phone would replace my Verizon prepaid phone. However this phone was a Tracfone and I had to make 2 trips to Best Buy ( hour away) to get all this straightened out. Verizon was able to activate this phone. I had one that wouldn't work then bad SIM card. I was with out a phone from Dec 19 until January 6th.Overall, I really like this phone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Dragon61, We appreciate that you have one of our products and we're delighted to hear that you like the phone. If you're available, you can share your story with our G Play community. Please go to this link: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    A good workhorse, not a show pony

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a decent, solid phone for anyone that doesn't need all of the bells and whistles. I wish it had tap to pay, and the fingerprint scanner location being on the back means I accidentally unlock it all the time, but those are very small and manageable quibbles. Great battery life. Gets a much more consistent signal than my old phone (a refurbished Samsung Galaxy S20 5G). Would buy again.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hello, user532932. We sincerely appreciate the time you took to write your review, and we're happy to hear that you like the phone. Sadly, the phone does not support NFC, but beyond that, the Moto G Play (2023) is designed with great specifications. To be up to date with our devices, please follow our official community page:  https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en -Belle MotorolaMobility

  • Pros mentioned:
    Battery life
    Cons mentioned:
    Processor speed

    Rated 3 out of 5 stars

    Moto g play 2023

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good phone, it is very cheap, the battery works well, but your cell phone is very slow, perhaps for a teenager or a person who rarely uses it, the color is pretty

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      It's great to know that our Moto G Play 2023 fits your budget. We apologize for the inconvenience, but if you've noticed that the phone is slow, don't worry, I'm here to help. Please reset your phone's app preferences by heading to settings, system, reset, and finally app preferences. This process resets all app settings to their default levels while retaining your personal and app data. Please restart your phone after finishing the process. please email us at [email protected] for us to assist you. - Aria MotorolaMobility

  • Cons mentioned:
    Processor speed

    Rated 3 out of 5 stars

    Okay, but you can do better.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone because my previous phone, which had a cracked screen, finally stopped working. This phone is okay. There are a couple of notable complaints, though: it comes with a lot of apps that I don't want, won't use, and I can't delete them. I dislike that a lot. Secondly, the phone seems slow -- there is a notable and frustrating lag when using apps like Clock and some others. I dislike tapping and icon or button multiple times without any response. Maybe this has to do with all of the apps I don't use and don't want running in the background.... Finally, I really hate how most modern smartphones have a battery that can't be replaced. Had I not been somewhat desperate to replace my broken phone, I would have chosen a new one that better met my smartphone wants (less/no unneeded apps, replaceable battery), but I will be certain to make sure the (inevitable) next one does.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We appreciate you taking the time to share your feedback with us, we'll relay the message to the team, Liam. We're sorry to know that you're experiencing slowness on your phone. Slow is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch MotorolaMobility

  • Cons mentioned:
    Processor speed, Storage space

    Rated 1 out of 5 stars

    Truly the worst phone I've used in 5 years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holy Motorola this is a bad phone. Do not buy the 32GB play version ever. Been using Moto G phones for like 3 years, and this is the slowest trash you will ever experience. The lag on even typing when writing this review is horrendous. It barely has room for even banking apps before giving warnings that it doesn't have space to function. I had removed every pre installed app I could just to get enough space for it to function with only a few apps like banking and Uber installed. The moto g power is notably faster, and there is no reason to ever get this piece of hot garbage. Oh it overheats as well, so it's literally hot garbage. Get the moto g power if you like this style. I've used those and only had the same problems about 30% of the time. I spent $160 for this phone in store. It would have been better spent on mousetraps so that I could leave them next to my bed so that when I get up in the morning to go to work I would experience less pain than having to get up in the morning and use this phone. Honestly motorola, I had faith in you for so many years having bought over 8 motorolas, and you sell me this ridiculous trash for around $160. Why? For the love of technology why would you ever inflict this product on anyone. It has brought back my depression.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi AaronB, We appreciate your posting. We are sorry to learn that you are not happy with the phone. We want to check this further because we stand behind our products. Please send us an email at [email protected] so we can look into it more thoroughly and help you more effectively. -Belle, MotorolaMobility

  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    phone review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone.The battery life is real good and the camera quality is really great.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hello Chuck, Thank you for your positive feedback! We're thrilled to hear that you're enjoying your new phone. It's great to know that the battery life and camera quality are meeting your expectations. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Elle MotorolaMobility

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a quality phone. Has more to offer than my last phone. Completely satisfied

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for choosing Motorola Mobility, maio1954. Your satisfaction is our top priority, and we are committed to providing you with the best possible experience. We would love for you to join our official community page at https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. By following us, you'll be the first to know about new products, updates, and exclusive promotions. Thank you again for choosing us, and we hope to see you in the community soon! -Ythan MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Motorola G Play 2023 Review: A Solid Budget Smartp

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Motorola G Play 2023 is a reliable budget smartphone with solid performance, impressive battery life, and a clean software experience, making it a great value for money. While its camera performance may not be top-tier, it's a great option for those who prioritize functionality and affordability.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your feedback, Mousilmi! We're glad to hear that you find the Motorola G Play 2023 to be a reliable budget smartphone with solid performance, impressive battery life, and a clean software experience. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Blessedphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really good buy ,and the price is so good for this phone which I bought for my Dad who is ninety years old and he loves it, he is in another country and call me on Whatsapp video every other day, I am a cancer patient and he like the idea of seeing me when n we talk.

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 3 out of 5 stars

    C+ Smartphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is totally okay. It does phone things. Make calls? Absolutely! Send Texts? You bet? Do much else that a "smartphone" would traditionally do? Well...... It's pretty slow and drags quite a bit when anything trying to move between apps or within apps there's quite a bit of lag and delay. That said, if you're looking to tech detox, this could be a good fit. Otherwise, Samsung Galaxy or iPhone 14 this is not.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your experience with the phone, ZTMerrynarrow. It sounds like it's functional for basic tasks like calls and texts, but when it comes to more advanced smartphone features, it falls a bit short with lag and delays. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at [email protected]. We'll be there to help. -Mitch MotorolaMobility

  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Like the color

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoy everything that I've seen so far about it also like the video the size of the screen

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you so much for your feedback, PatriciaV! I'm glad to hear you're enjoying everything you've seen so far, especially the video and screen size. We appreciate your input. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Elle MotorolaMobility

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Very nice phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't beat it for the price. Solid phone. The phone is intuitive and transferring data is a breeze with no hiccups.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for the positive review, RonaldC. We're happy that you're satisfied with your purchase and the phone's price. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-play-2023/bd-p/moto_g_play_2023_en. -Mitch MotorolaMobility

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