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Customer Ratings & Reviews

$205.11

Customer reviews

Rating 4.5 out of 5 stars with 958 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 958 reviews
  • Rated 1 out of 5 stars

    Infuriating

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you intend to transfer your photos and videos to your PC, please be aware that you cannot do it simply by connecting this phone to your computer via USB. I spent many hours over two months time trying to figure out how to transfer my photos and videos to my PC. Motorola tutorials were no help at all. Even a Motorola "expert" couldn't answer my question and told me to upload my media to Google Drive! I finally stumbled across an article that said one must download and install a Motorola driver to the PC to enable the transfer of media. This is absurd that a basic task is made extremely difficult. And Motorola does nothing to make sure their customers know how to accomplish this fundamental task. I consider it negligence both in designing the product and informing their customers about the hoops they need to jump to get the phone to perform a basic function. I cannot comment about the other features because I hate the phone so much I rarely use it. I have a sour taste in my mouth for Motorola and would never buy another one of their products.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your feedback with us, Charlene. We apologize for the frustration you’ve experienced while trying to transfer your photos and videos to your PC. We understand how important this functionality is, and it is concerning to hear that you’ve encountered such difficulty. We would like to investigate this matter further to see how we can improve the experience for you and others. Please email us at supportforums@motorola.com with any additional details or concerns you have. We'll be happy to help. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great decision easy setup and price is reasonable for the features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surprised with how much I like it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very surprised with this phone. My first Motorola in many years. For the price it beats anything on the market.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but slow phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for work only. In addition to all the apps the phone already had I have 4 other applications. The phone takes about 5 minutes to completelly initialize. The work chat application takes a long time to startup. You will excersice patience with it.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Ernesto, Thank you for sharing your experience. We’re glad to hear the phone is serving your work needs, but we’re sorry to hear about the slow startup and app performance. That’s not the experience we aim for.
      Slow performance is sometimes caused by too many running apps in the background. Use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059 > Next > Display/Touchscreen > Phone is slow/unstable, and try the recommended steps there. Let us know if this helps by sending us an email at supportforums@motorola.com. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    I like this phone a lot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this phone a lot, I have bought it several times to give as a gift too

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you so much for your continued support! We're thrilled to hear you not only enjoy the phone yourself but also chose it as a gift for others. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en -Carlos MotorolaMobility

  • Rated 5 out of 5 stars

    Amazing for the price

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone to gifiting especially for this price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Spare phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good back up phone. Nice to have a spare just Incase. Also good for a company phone to give employees to make calls

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      That’s great to hear, Cybdiver. The Moto G Play 2024 phone is a reliable option for a backup or company phone, providing essential features and solid performance for calls and everyday use. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Moto G play 2004 cell phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with the with this phone, great unlock phone, to activate at any provided company was so easy

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Glad to hear you're happy with your phone! It's great that activation was smooth and hassle-free. Enjoy your device, and thanks for sharing your feedback! To be up to date with our devices, please follow our official community page:https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en -Carlos MotorolaMobility

  • Rated 3 out of 5 stars

    It's meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a phone, and it does that pretty well most of the time. It doesn't have a strong processor or much RAM but it suffices. Giving it 3 stars because the price point is good for what you get. Don't expect anything great, but it's functional for less expensive phone.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi MarkF, We appreciate you taking the time to share your thoughts. It’s great to hear that the phone is meeting your basic needs and that you find it to be a good value at its price point. We understand that performance can vary depending on the model, and we’re always working to provide reliable functionality across all tiers. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en -Carlos MotorolaMobility

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a good phone for good price in excellent condition and fast for me soon

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your feedback! We’re glad to hear the phone is a good fit for you with its great price, excellent condition, and speed. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en -Carlos MotorolaMobility

  • Rated 4 out of 5 stars

    New Moto Go Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy helped me switch over to this Moto Go phone to replace a phone I bought last October. They transferred all my data onto my new phone. It was great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you Ruby for your excellent customer service and helping me my purchase cell phone Samsung. Thank you RUBY for your kindness and patience. I appreciate. I hope geeksquad techs improve their custumer services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great opportunity!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the price! I am very happy with this purchase. Actually I got one first and one week later I got the second one because the quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is the king !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Stands Behind their merchandise. I love it !

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi DarrinM, Thank you for sharing that! We're glad to hear you had a great experience with Best Buy and that you're happy with your purchase. It’s always great when retailers stand behind their products. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en -Carlos MotorolaMobility

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought last year it’s working good I am so happy Excellent I will offer to my friend

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Ranisyed, We're thrilled to hear that your Motorola phone is still working great and that you're happy with it. It means a lot to us that you'd recommend it to your friends. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Beast phon all ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this but phone is beast I bought two phon and I bought remote all are best

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Wow, thank you for the amazing feedback, SarmilaR. We're so happy to hear you love your "beast" phone and that you’ve chosen Motorola for multiple devices and accessories. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best price compared to other retailers and hats off to delivery speed

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for the great feedback! We're glad you found the best price and were impressed with the fast delivery. We appreciate your support! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en -Carlos MotorolaMobility

  • Rated 5 out of 5 stars

    Best Buy Is Great!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed shopping with Best Buy! Everything went smoothly. From purchasing online to the delivery of my products. Thanks!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi TiffanyF, We're glad you had a smooth shopping experience with Best Buy. Enjoy your new phone, and thanks for being a part of the Motorola family! You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my 11 year old and she loves it so far so good ;)

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing this with us! We’re so happy to hear that your 11-year-old is enjoying her new phone. It’s always great to know when our devices help make someone's first phone experience a positive one. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en -Carlos MotorolaMobility

  • Rated 5 out of 5 stars

    Very Strong

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my Cousin overseas…. He’s so in love with his phone. In fact another family member has asked me to get it for him too.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your great feedback, Jacob. We’re so happy to hear that your cousin loves his new phone, and it’s wonderful that other family members are excited to get one as well. We’re glad the phone is such a hit! If you have some time, you may want to take a look at our Moto G Play community here: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch MotorolaMobility