Customer Ratings & Reviews
- Model:
- PB0C0007US
- SKU:
- 11885076
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
to a friend
Don't buy it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work with my current plan so stupid about restocking fee
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Nona, I’m really sorry to hear that the phone didn’t work with your plan. I completely understand how frustrating that must be, especially with the restocking fee on top of everything. The best way to handle this would be to reach out to Best Buy directly, they should be able to help you with returning the phone.
Again, I’m really sorry for the inconvenience and hope it gets sorted out quickly for you. -Elle
not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen breaks super easy, even with a case and a screen protector.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi SarahB, We're truly sorry to hear about your experience. That’s definitely not what we want for our customers. A fall, even a short one, can sometimes cause internal damage depending on the impact. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Kylee
Lying to make a sale
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was lied to I was sold a used phone when I was told they just had opened the box but it had not been used so I'm not impressed
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Annie, We’re very sorry to hear about your experience. Receiving a phone that was used rather than just opened is certainly not the service we aim to provide. We recommend contacting BestBuy to further assist you with the device. -Carlos
My Disappointment in my phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very low grade phone. I really don't like it but it's what you had that was compatible to my phone. Also I'm hurt because I lost all of my pictures. They were not transferred as promised
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi LeliaM, We're sorry to hear that your experience hasn’t met your expectations. We understand how important your phone choice is, and losing pictures can be incredibly frustrating. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good I didn’t like the phone though the price is ok
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Abeee, We’re sorry to hear that the phone did not meet your expectations. We understand that finding the right device is important, and we appreciate your feedback regarding your experience and the price. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at supportforums@motorola.com, and we'll be there to assist. -Mitch
Overpriced outdated, and flimsy phone.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For $109, this phone isn't even 5G. When I bought it I asked about buying an Otter box or another protective case. Best Buy didn't have any, and could not tell me where to find them. Next day the phone fell off the bed and shattered the screen. Ive had my old phones survive this many times. I told Best Buy, but they just said it's my fault for not buying an an Otter box!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi NtechN, We're sorry to hear about your experience and understand how frustrating this must be. Regarding your feedback on 5G support and protection options, we appreciate you bringing this to our attention. As for the screen damage, we know how upsetting it is when an accident like this happens so soon after purchase. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair. If you have questions write us an email at supportforums@motorola.com. -Mitch
Moto G play 2024
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great phone just the battery is not that great for a 5000 milliampere hours battery.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback with us, JackBarbs! We appreciate your perspective on the battery performance of the Moto G Play. We apologize for any inconvenience this may have caused.
To help optimize your battery life, here are some useful tips you can try: https://en-us.support.motorola.com/app/answers/detail/a_id/177413/~/tips-to-extend-the-battery-life---moto-g-play-%282024%29. You can join our online community if you would like to know more about the exciting features of our devices here: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Elle
much improvement needed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a little bit slower piece worth buying samsung worth that price
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi RAJEEVG, Thank you for your feedback. We understand that performance expectations vary, and while some users may prefer Samsung devices, many appreciate the value and features our phone offers at its price point. You can join our official community page if you would like to know more about tips to help optimize your device’s speed and performance of our devices: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en -Carlos
Did not received my purchase (wanna refund)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad experience. I still haven't received my product. The roadie put it in front of the wrong door, it wasn't my apartment or the condominium's storage room. I've already contacted the chat 5 times and nothing has been done so far. I've even been to the physical store. Without success. If nothing is done, I'll take the appropriate legal action.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We’re truly sorry to hear about the trouble you’ve experienced with your delivery and the inconvenience it has caused. We completely understand how frustrating it must be to have your package misplaced and not yet received despite your efforts. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist.
-Carlos
won't work on cricket
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no sim card said unlock can't put it on cricket got it for my 6 year old grandson turns off all the time have to restart.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Izzy, We’re sorry to hear about the issues you’re experiencing with your Motorola phone. It sounds like there may be a network or activation problem, especially if it’s showing “no SIM card” and won’t work with Cricket. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Mistake
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid $140 for this phone had it a month and a half it’s no longer returnable and still brand new. Went to a ecoATM and got offered $8. What a joke. I didn’t take the offer needless to say since this phone is clearly overpriced trash. Then I saw this at Dollar General for $50 bucks new. Rip off. Camera sucks.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi WilliamM, We're sorry to hear about your experience and we understand how frustrating it can be to feel like you didn’t get the value you expected. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Don’t ever buy open box item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed that it didn’t have a charger and cord.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Laptop, We’re sorry to hear about your disappointment with the Open Box item and the missing charger and cord. Since this purchase was made through Best Buy, we recommend contacting their customer service or visiting the store where you bought the phone to discuss the missing accessories and possible solutions. -Mitch
Phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad phone defective don't download aps Lose money in this item
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're very sorry to hear about your experience. That definitely sounds frustrating, and it's not the experience we want for any customer. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
No eSIM and 5G
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.apart form missing eSIM and 5G the rest is perfect
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi SamuelK. Thanks for posting this. I understand that you would like to see an e-SIM and 5G feature on this device model, and I completely agree that this would be a great addition.Please know that we value your feedback and will ensure that your suggestion reaches our team. Although I cannot guarantee its implementation, we constantly strive to enhance our products and services by listening to our customers. Thank you for taking the time to share your thoughts with us! If you have any other concerns, we are here to assist you. Should you have any further questions or concerns, please don't hesitate to contact us at supportforums@motorola.com. -Nate
You get what you pay for phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is a 4G phone that is very slow and not very easy to use. it's very disappointed
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, TrishaR. We’re sorry to hear that the performance of the phone hasn’t met your expectations, and we understand how frustrating it can be when a device doesn’t perform as expected. Slow is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059 > Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch
Reasonable price phones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brough this phone for my in-laws and they liked it
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi RameshbabuD, thanks for letting us know how your in-laws love their new Motorola device. Feel free to follow us on our official community page to get along with fellow Motorola users who got the same device at https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Ythan
Not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Password protected is a joke. I return and bought an iPhone instead.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Fair, I’m really sorry to hear you had such a frustrating experience — that’s never what we want for any customer. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com, and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Moto thinks they know what you need more than you
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Badly written software. Keeps doing this annoying ding dong sound for news headlines without an obvious way to disable. Support is useless
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for bringing this to our attention, Desmando. We apologize for any inconvenience caused by the notifications you're experiencing. As we stand behind our products, we'd like to know more details about what happened and get this sorted out. Write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
Phone Screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The was not good quality is take like 1 week for his broked by falling with me
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi AmadouB, We’re sorry to hear about your phone screen breaking so soon. While physical damage is not covered under the standard warranty, you may consider getting it repaired for a fee. You can find your repair options here: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair. If you have any questions or need further assistance, please feel free to reach out to us via email at supportforums@motorola.com. -Mitch
For the price is okay
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price is good .............................
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, Pearl. We’re glad to hear that you feel the phone offers good value for the price. If you ever need help, give us a holler or reach out to our official Moto G Play community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch