Customer Ratings & Reviews
- Model:
- PB0C0007US
- SKU:
- 11885076
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
to a friend
Best Buy - The Worst
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy guy sent me out the door with the wrong SIM card. Customer Service kept trying to say that I was doing something wrong.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi DavidG, We’re sorry to hear about your experience at Best Buy. We understand how frustrating it must have been to leave the store with the wrong SIM card and then feel blamed for the problem. Since the purchase and SIM setup were handled by the retailer, we recommend reaching out to Best Buy directly so they can correct this for you. -Mitch
Phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's slow and poor quality. It's only good for a backup phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Anonymous, We’re sorry to hear you’re experiencing this. Slow performance is sometimes caused by too many running apps in the background. Use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Let us know if this helps by sending us an email at supportforums@motorola.com. -Mitch
Did not get real help to fix problem!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after only 10 days!!! Took it back to get a refund!!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MichaelN, we're sorry that you ended up returning the phone and getting a refund. We hope you can give us another chance in the future in case you're about to upgrade your device. -Ythan
Don’t buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone lags. Waste of money. Would never purchase again
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi RodIllescas, We’re sorry to hear you’re experiencing lag with your phone. That’s definitely frustrating. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
No password came with it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it and it was locked with a password... Had to bring it back the next day and never got to use it.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi NathanH, We’re sorry to hear about the trouble you experienced with the locked device. Since the phone was purchased from Best Buy, we recommend contacting their customer service directly for assistance with the return or exchange process. They will be best equipped to help you resolve this quickly. -Mitch
ugh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so angry! I just bought this brand new today and its shut off like 4 times on its own. This is CRAZY!!! I want my money back
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear about your experience! A brand-new phone should not be shutting off unexpectedly. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist.
-Carlos
Horrible phone quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this phone - people said it sounded like I was talking under water
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Spassu, We're sorry to hear that you are not happy with your purchase, and you had to return the phone. Hope you can give us another chance, and if you need further information, feel free to email us at supportforums@motorola.com. We'll be there to help. -Mitch
Abruptly turns itself off.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay,"but abruptly turns off" don't be on an important call!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Craig, We're sorry to hear that you're experiencing concern with your Moto G Play abruptly turning off, especially during important calls. That's not the experience we want you to have with our devices. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Why no sim card
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this phone and it did not have a sim card. Without a sim card can't use the phone. I wouldn't waste the money I would not purchase it sgain
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi BethC, We’re sorry for any confusion. Based on Best Buy’s product description, the phone is sold without a SIM card. Most carriers provide a SIM card when you activate service, or you can purchase one separately. We recommend checking with your carrier for the best option. -Mitch
Verry bad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad item you have , he doesn't work properly, it's ne be returned
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi AndreN, We're sorry to hear about your experience. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Wonky MotiG 2024
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i had it a couple days. It would turn black when texting and also play music from Utube while I was texting on FB.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi LaurenSanders, we're sorry to hear that your experience didn't meet your expectations. We stand by our phones and this is something we want to take a look at. Kindly send us an email at supportforums@motorola.com. -Nate
Doesn't work as advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took it overseas it wouldn't work. Doesn't even g have French language. Came back from my trip Best Buy wouldn't refund me and take it back because it's past 14 days. Was it my fault I was overseas? Is that how you reward loyalty?
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Lionel, we are sorry to hear that you had a less than satisfactory experience with our phones. Please know that we stand by our products, and we want to make things right. Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only under warranty in the country/region in which they are intended for sale. For other concerns, please send us an email at supportforums@motorola.com. -Ythan
Bad phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't even holding my phone and it sent messages to one of my contacts
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ElviraR, We're sorry to hear that these are happening on your phone. As we stand behind our products, we would like to investigate your feedback further. Write to us at supportforums@motorola.com. We'll be there to help. -Carlos
Not Compatible with Cellphone Plan
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to return as it was not compatible with Xfinity Mobile.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your feedback regarding the Moto G Play (2024). We're sorry to hear that you had to return the phone due to a compatibility concern with Xfinity Mobile. We recommend checking with your carrier for compatibility details before making a purchase. If you have any further questions or need assistance, please feel free to reach out. We're here to help! -Aria
Wish I could give honest review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cant yet review the phone. I purchased it through Best Buy over the phone and the salesman was dishonest in its features and has held me up in ability to use it!
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for reaching out to us, LorettaB. We're sorry to hear about your experience with the purchase of your phone from Best Buy. To assist you further, please provide us with more details about the concern you're facing so we can address them promptly. Please email us at supportforums@motorola.com for us to further assist you. -Mitch
Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was wrong charging cable in the box and few dents here and there
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi FarazJ, We apologize for the inconvenience you're experiencing with your recent purchase. Regarding the incorrect charging cable and the dents you mentioned, since the product was purchased through BestBuy, we recommend contacting their customer support team directly. They will be able to assist you with returns, exchanges, or any other concerns related to the product's condition. -Mitch
I was sold a different phone from what I’ve paid f
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sold me a one sim phone when I asked for a 2 sim phone
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Jose, we're sorry to hear about the experience you had on your recent purchase. We would like to verify if you have already reached out to your point of sale to be assisted further on this matter. If not, we highly encourage you to do so as they are in the best position to provide you with the appropriate assistance. Should you have any further questions or concerns, please don't hesitate to contact us at supportforums@motorola.com.
Good battery for food price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works well for what it costs. Decent camera. Good battery and sufficient storage. I have several apps and hours of music downloaded.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hello EvanP, We’re happy to hear your phone is giving you reliable performance with good battery life, storage, and camera quality. Thank you for sharing your experience and for choosing Motorola! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch
Performance better than expected for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Galaxy S23 ultra stopped working while I was on vacation and I needed an inexpensive phone that I could use for the time being before I could replace my Galaxy. I was pleasantly surprised how well the moto g play performs since I just came off a high phone. I would recommend the moto G play to anyone who wants a phone that just works for the price or like in my situation have a backup phone when your current one stops working.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you so much for sharing your experience, JohnnyR. We're glad to hear that the Moto G Play phone exceeded your expectations and served you well during an unexpected situation. It's great to know it delivered reliable performance when you needed it most, that's exactly what we aim for. We truly appreciate your recommendation. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch
Excellent phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. I am completely recommend it to anyone
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi IsabelB, Thank you for sharing your experience. We’re glad to hear the device has been working well for you. Your recommendation means a lot, and we’re always here if you ever need assistance. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch