Customer Ratings & Reviews

Hi FabreonaG, Thank you so much for your fantastic feedback and your enthusiasm for our products! We're thrilled to hear that you love them. Your support means a lot to us, and we're grateful for your five-star rating! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch

Hi AnthonyM, Thank you for the great feedback! We’re glad to hear you’re enjoying your phone and that the camera and budget-friendly value are meeting your expectations. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch

Hi LindaS, We're glad to hear the extra storage is working out for you! If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch

Hi JosephS, We’re sorry to hear the performance isn’t quite what you expected, but we’re glad overall you’re finding the Moto G Play 2024 to be a good phone. Slow performance is sometimes caused by too many running apps in the background. Use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent problems. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059 > Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch

Thank you for your feedback, MiriamestherL. We're glad to hear you're happy with both the value and quality of the phone. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch

Hi DeannaP, It sounds like you’ve found a great fit for your son with this phone. If you or he have any questions or need tips on how to make the most of the phone’s features, you may join our official Moto G Play 2024 community here: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Iza

Hi Laptop, We’re sorry to hear about your disappointment with the Open Box item and the missing charger and cord. Since this purchase was made through Best Buy, we recommend contacting their customer service or visiting the store where you bought the phone to discuss the missing accessories and possible solutions. -Mitch

Hi CarlosV, We're glad to hear that our phone is a great fit for your son and meets all his needs. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch

Hi ValerieR, We’re sorry to hear that the front glass broke so quickly. We understand how disappointing this must be, especially given the repair cost. Considering your situation, the next step would be to have your phone serviced. You can send your device to our repair center, where it will undergo a full evaluation and investigation. You can find your repair options and submit your device through this link: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair.
If you have any questions along the way, please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch

Thank you for your enthusiastic feedback, CarlosS. We're thrilled to hear that you're enjoying your phone so much. If you're interested, we'd like to hear your story and share it with Moto G Play users here: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch

Thank you for sharing your experience, we're really sorry to hear that things haven't gone smoothly. It sounds frustrating to deal with constant notifications and interruptions, and we understand how that can make the phone hard to use. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos

Hi Brunie, We're thrilled to hear that you're enjoying your phone and that you find the pixel quality to be nice. Your recommendation means a lot to us. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch

Hi EbrahimM, We’re sorry to hear that your phone is freezing and running slowly due to limited storage. To help improve performance, please try the following steps: check your available storage by going to Settings > Storage, and free up space by deleting unused apps, old photos, videos, and files. You can also clear app cache for frequently used apps by going to Settings > Apps > select the app > Storage & cache > Clear cache. Clearing the cache will remove any temporary files being stored by the device. After freeing up space, restart the phone and make sure all apps and the device software are fully up to date under Settings > Security & privacy > Updates. If the phone is still slow, please send us an email at supportforums@motorola.com with the details. We'll be there to assist you. -Mitch

Hi KayM, Thank you for sharing your feedback! We're glad to hear the device is meeting your needs and proving to be a good fit for your current situation. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en -Carlos

Hi Alanaek, We're sorry to hear you had to return the phone. We're always looking for improvements and we appreciate your feedback on our products, we'll relay the message to the team. Hope you can give us another chance in the future. -Mitch

Hi AidanS, We're glad to hear you're satisfied with the value and performance of your Motorola phone. It's great to know that it’s been working smoothly for you. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch

Hi Bobbi, We’re sorry to hear about your experience with your phone. It’s never our intention for any customer to feel frustrated or dissatisfied, and we appreciate you taking the time to share your honest feedback. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Kindly send us an email at supportforums@motorola.com, and we'll assist you from there. -Mitch

Thanks for your feedback! We're glad you found it good for the price and appreciate your note on the memory capacity. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en -Carlos

Hi SaulG, We're sorry to hear you're having trouble with connectivity. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch

Hi Colin, We’re very sorry to hear about the issues you experienced. It sounds like the phone did not meet your expectations, especially with call quality, input delays, and app performance. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos