Customer Ratings & Reviews
- Model:
- PB0C0007US
- SKU:
- 6568429
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the moto g play 2024 64GB (Unlocked)'s overall performance, camera quality, and battery life, with many finding it easy to use and appreciating the screen size. The processor speed and features also receive positive feedback. The primary concern expressed by a few customers is the storage capacity.
This summary was generated by AI based on customer reviews.
Terrible Experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I searched in the Best Buy app for "esim phone unlocked". This was the third one in the list, at a good price, so I bought it online. It turns out that it doesn't have an esim. I should have done my own research. I know that because the first thing that I heard after I mentioned it to the sales person was "You should have done your own research". I explained that clearly I was wrong, but I did not think it unreasonable for the third product in a search to meet the criteria of the search. He countered with "If you type google into the search it will give you TVs, phones lots of different things. You need to do your own research". There wasn't really any reasoning with him, so I left.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Sorry to hear about your experience! It’s understandable to expect accurate search results when shopping. We appreciate your feedback and hope you find the right device that fits your needs! -Carlos
bad phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not very functional and it freezes up quite often.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JulioB, We’re sorry to hear your device is freezing and not functioning as expected. To help, try restarting your phone, checking for software updates under Settings > System > System updates, and clearing unused apps or cache. If the problem continues, booting into Safe Mode can help determine if a third-party app is causing the problem. For persistent problems, please send us an email at supportforums@motorola.com, and we'll assist you from there. -Mitch
Lies
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing wrong with the phone. When i was shopping online i asked your customer services if i was able to use Spectrum cell service on this phone and was told yes. Well surprise it is not compatible. Bought this phone for my father and wasnt able to get him service on my Spectrum account.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MelissaP, We apologize for the inconvenience you've experienced.
We have reviewed your concern regarding the Moto G Play 2024, and we can confirm that this phone is indeed compatible with Spectrum when used as an unlocked device. For your reference, you can verify the carrier compatibility at the following link: https://www.motorola.com/us/carrier-compatibility. We recommend contacting BebtBuy for assistance with your purchase and activation concern. They can help ensure that the device is set up correctly with your Spectrum account. -Mitch
Worst phone ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like this phone , very slow and complicated to connect to my google acct
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi NaomiB, We’re sorry to hear you’re experiencing slowness and difficulty connecting to your Google account. Slow performance can sometimes be caused by too many apps running in the background, so we recommend using your recent apps button to close apps you’re not using. It’s also a good practice to restart your device every 2–3 days to clear memory and buffers. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. For further assistance, kindly send us details at supportforums@motorola.com, and we will be happy to help. -Mitch
It's alright
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I mean, it's alright. I'm not a fan of Androids, I just used it for a few days until I got an iPhone
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi SurayemM, Thank you for sharing your experience. We understand that switching platforms can take some getting used to, and we appreciate you giving our device a try. If you have any questions about using Motorola phones or features in the future, our support team is always available at supportforums@motorola.com. -Mitch
very slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works very slowly even tho ion downloading any apps
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Mollik, I’m sorry to hear the phone is running slowly — I know how frustrating that can be. Even without downloading new apps. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Moto G play 2024
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great phone just the battery is not that great for a 5000 milliampere hours battery.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback with us, JackBarbs! We appreciate your perspective on the battery performance of the Moto G Play. We apologize for any inconvenience this may have caused.
To help optimize your battery life, here are some useful tips you can try: https://en-us.support.motorola.com/app/answers/detail/a_id/177413/~/tips-to-extend-the-battery-life---moto-g-play-%282024%29. You can join our online community if you would like to know more about the exciting features of our devices here: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Elle
Best Buy Sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No one at either Best Buy or AT&T could activate this phone onto cellular data which made it useless to me. When I returned the phone, Best Buy charged my a $45 restock fee on a $95 phone. I WILL NEVER SHOP AT BEST BUY AGAIN
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JohnT, We’re sorry to hear about your experience with Best Buy and AT&T. We understand how frustrating it can be when a phone cannot be activated, and a restocking fee is applied. While we don’t control retailer policies, we appreciate your feedback and hope your next experience with a Motorola device is smoother. -Mitch
My Disappointment in my phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very low grade phone. I really don't like it but it's what you had that was compatible to my phone. Also I'm hurt because I lost all of my pictures. They were not transferred as promised
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi LeliaM, We're sorry to hear that your experience hasn’t met your expectations. We understand how important your phone choice is, and losing pictures can be incredibly frustrating. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
dont buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i have bought this phone 3 times and its trash. dont buy
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi user344566, Thank you for your feedback, and we’re very sorry to hear about your repeated negative experiences. We understand how frustrating that must be, especially after purchasing it multiple times. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen breaks super easy, even with a case and a screen protector.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi SarahB, We're truly sorry to hear about your experience. That’s definitely not what we want for our customers. A fall, even a short one, can sometimes cause internal damage depending on the impact. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Kylee
No eSIM and 5G
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.apart form missing eSIM and 5G the rest is perfect
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi SamuelK. Thanks for posting this. I understand that you would like to see an e-SIM and 5G feature on this device model, and I completely agree that this would be a great addition.Please know that we value your feedback and will ensure that your suggestion reaches our team. Although I cannot guarantee its implementation, we constantly strive to enhance our products and services by listening to our customers. Thank you for taking the time to share your thoughts with us! If you have any other concerns, we are here to assist you. Should you have any further questions or concerns, please don't hesitate to contact us at supportforums@motorola.com. -Nate
Mistake
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid $140 for this phone had it a month and a half it’s no longer returnable and still brand new. Went to a ecoATM and got offered $8. What a joke. I didn’t take the offer needless to say since this phone is clearly overpriced trash. Then I saw this at Dollar General for $50 bucks new. Rip off. Camera sucks.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi WilliamM, We're sorry to hear about your experience and we understand how frustrating it can be to feel like you didn’t get the value you expected. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Reasonable price phones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brough this phone for my in-laws and they liked it
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi RameshbabuD, thanks for letting us know how your in-laws love their new Motorola device. Feel free to follow us on our official community page to get along with fellow Motorola users who got the same device at https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Ythan
Overpriced outdated, and flimsy phone.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For $109, this phone isn't even 5G. When I bought it I asked about buying an Otter box or another protective case. Best Buy didn't have any, and could not tell me where to find them. Next day the phone fell off the bed and shattered the screen. Ive had my old phones survive this many times. I told Best Buy, but they just said it's my fault for not buying an an Otter box!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi NtechN, We're sorry to hear about your experience and understand how frustrating this must be. Regarding your feedback on 5G support and protection options, we appreciate you bringing this to our attention. As for the screen damage, we know how upsetting it is when an accident like this happens so soon after purchase. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair. If you have questions write us an email at supportforums@motorola.com. -Mitch
Moto thinks they know what you need more than you
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Badly written software. Keeps doing this annoying ding dong sound for news headlines without an obvious way to disable. Support is useless
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for bringing this to our attention, Desmando. We apologize for any inconvenience caused by the notifications you're experiencing. As we stand behind our products, we'd like to know more details about what happened and get this sorted out. Write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
Did not received my purchase (wanna refund)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad experience. I still haven't received my product. The roadie put it in front of the wrong door, it wasn't my apartment or the condominium's storage room. I've already contacted the chat 5 times and nothing has been done so far. I've even been to the physical store. Without success. If nothing is done, I'll take the appropriate legal action.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We’re truly sorry to hear about the trouble you’ve experienced with your delivery and the inconvenience it has caused. We completely understand how frustrating it must be to have your package misplaced and not yet received despite your efforts. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist.
-Carlos
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good I didn’t like the phone though the price is ok
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Abeee, We’re sorry to hear that the phone did not meet your expectations. We understand that finding the right device is important, and we appreciate your feedback regarding your experience and the price. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please share your details at supportforums@motorola.com, and we'll be there to assist. -Mitch
much improvement needed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a little bit slower piece worth buying samsung worth that price
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi RAJEEVG, Thank you for your feedback. We understand that performance expectations vary, and while some users may prefer Samsung devices, many appreciate the value and features our phone offers at its price point. You can join our official community page if you would like to know more about tips to help optimize your device’s speed and performance of our devices: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en -Carlos
bad salesperson
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the phone due to the rudeness of the manager who took over the sale from the salesperson who was doing just fine.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi none, We’re very sorry to hear about this experience. Customer interactions should always be respectful and professional, and it’s disappointing that this was not the case during your visit. We appreciate you letting us know, and we’ll make sure this feedback reaches the appropriate team so it can be addressed. -Carlos