Customer Ratings & Reviews

Hi none, We’re very sorry to hear about this experience. Customer interactions should always be respectful and professional, and it’s disappointing that this was not the case during your visit. We appreciate you letting us know, and we’ll make sure this feedback reaches the appropriate team so it can be addressed. -Carlos

Thank you for sharing your feedback, TrishaR. We’re sorry to hear that the performance of the phone hasn’t met your expectations, and we understand how frustrating it can be when a device doesn’t perform as expected. Slow is sometimes caused by too many running apps in the background, use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059 > Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch

We're very sorry to hear about your experience. That definitely sounds frustrating, and it's not the experience we want for any customer. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos

Hi ShialeshkumarP, We’re sorry to hear about the battery and charging problems you’re experiencing. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch

Hi Annie, We’re very sorry to hear about your experience. Receiving a phone that was used rather than just opened is certainly not the service we aim to provide. We recommend contacting BestBuy to further assist you with the device. -Carlos

Hi MichaelN, we're sorry that you ended up returning the phone and getting a refund. We hope you can give us another chance in the future in case you're about to upgrade your device. -Ythan

Hi JorelP, We’re sorry to hear that your experience with the phone was disappointing. We’d like to understand more about what specifically made it difficult for you to use. Could you please share additional details about the aspects you didn’t like by sending an email to supportforums@motorola.com? Once we have more information, our team can review your feedback and provide guidance or possible solutions. -Mitch

Hi MarilouB! We're sorry for the disappointment. Have you tried checking the specifications and features of the device before purchasing it? Kindly check the specifications of the device, where it's stated that the device supports 4G and not 5G at
https://en-us.support.motorola.com/app/answers/detail/a_id/177738/~/specifications--moto-g-play-%282024%29. -Nate

Hi Izzy, We’re sorry to hear about the issues you’re experiencing with your Motorola phone. It sounds like there may be a network or activation problem, especially if it’s showing “no SIM card” and won’t work with Cricket. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos

Hi FarazJ, We apologize for the inconvenience you're experiencing with your recent purchase. Regarding the incorrect charging cable and the dents you mentioned, since the product was purchased through BestBuy, we recommend contacting their customer support team directly. They will be able to assist you with returns, exchanges, or any other concerns related to the product's condition. -Mitch

Hi Nona, I’m really sorry to hear that the phone didn’t work with your plan. I completely understand how frustrating that must be, especially with the restocking fee on top of everything. The best way to handle this would be to reach out to Best Buy directly, they should be able to help you with returning the phone.

Again, I’m really sorry for the inconvenience and hope it gets sorted out quickly for you. -Elle

Thank you for sharing your feedback, Pearl. We’re glad to hear that you feel the phone offers good value for the price. If you ever need help, give us a holler or reach out to our official Moto G Play community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch

Hi Anonymous, We’re sorry to hear you’re experiencing this. Slow performance is sometimes caused by too many running apps in the background. Use your recent apps button to close apps you're not using. It is also a good practice to restart the device periodically (every 2-3 days) to clear out buffers and memory that may lead to intermittent issues. If the concern persists, kindly go to this link: https://motorola-global-portal.custhelp.com/app/mcp/landing_troubleshooter/g_id/5059>; Next > Display/Touchscreen > Phone is slow/unstable and try the recommended steps there. Let us know if this helps by sending us an email at supportforums@motorola.com. -Mitch

Hi Fair, I’m really sorry to hear you had such a frustrating experience — that’s never what we want for any customer. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com, and kindly refer to this link as a reference. We'll be there to assist. -Carlos

Hi DavidG, We’re sorry to hear about your experience at Best Buy. We understand how frustrating it must have been to leave the store with the wrong SIM card and then feel blamed for the problem. Since the purchase and SIM setup were handled by the retailer, we recommend reaching out to Best Buy directly so they can correct this for you. -Mitch

Hi Craig, We're sorry to hear that you're experiencing concern with your Moto G Play abruptly turning off, especially during important calls. That's not the experience we want you to have with our devices. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch

Hi AmadouB, We’re sorry to hear about your phone screen breaking so soon. While physical damage is not covered under the standard warranty, you may consider getting it repaired for a fee. You can find your repair options here: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair. If you have any questions or need further assistance, please feel free to reach out to us via email at supportforums@motorola.com. -Mitch

Hi NathanH, We’re sorry to hear about the trouble you experienced with the locked device. Since the phone was purchased from Best Buy, we recommend contacting their customer service directly for assistance with the return or exchange process. They will be best equipped to help you resolve this quickly. -Mitch

Hi BethC, We’re sorry for any confusion. Based on Best Buy’s product description, the phone is sold without a SIM card. Most carriers provide a SIM card when you activate service, or you can purchase one separately. We recommend checking with your carrier for the best option. -Mitch

Hi Spassu, We're sorry to hear that you are not happy with your purchase, and you had to return the phone. Hope you can give us another chance, and if you need further information, feel free to email us at supportforums@motorola.com. We'll be there to help. -Mitch