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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 970 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the moto g play 2024 64GB (Unlocked)'s overall performance, camera quality, and battery life, with many finding it easy to use and appreciating the screen size. The processor speed and features also receive positive feedback. The primary concern expressed by a few customers is the storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 970 reviews
  • Rated 1 out of 5 stars

    Don’t buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone lags. Waste of money. Would never purchase again

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi RodIllescas, We’re sorry to hear you’re experiencing lag with your phone. That’s definitely frustrating. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos MotorolaMobility

  • Rated 1 out of 5 stars

    ugh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so angry! I just bought this brand new today and its shut off like 4 times on its own. This is CRAZY!!! I want my money back

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We're sorry to hear about your experience! A brand-new phone should not be shutting off unexpectedly. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist.
      -Carlos MotorolaMobility

  • Rated 1 out of 5 stars

    Doesn't work as advertised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took it overseas it wouldn't work. Doesn't even g have French language. Came back from my trip Best Buy wouldn't refund me and take it back because it's past 14 days. Was it my fault I was overseas? Is that how you reward loyalty?

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Lionel, we are sorry to hear that you had a less than satisfactory experience with our phones. Please know that we stand by our products, and we want to make things right. Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only under warranty in the country/region in which they are intended for sale. For other concerns, please send us an email at supportforums@motorola.com. -Ythan MotorolaMobility

  • Rated 1 out of 5 stars

    Wonky MotiG 2024

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i had it a couple days. It would turn black when texting and also play music from Utube while I was texting on FB.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi LaurenSanders, we're sorry to hear that your experience didn't meet your expectations. We stand by our phones and this is something we want to take a look at. Kindly send us an email at supportforums@motorola.com. -Nate MotorolaMobility

  • Rated 1 out of 5 stars

    Verry bad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad item you have , he doesn't work properly, it's ne be returned

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi AndreN, We're sorry to hear about your experience. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch MotorolaMobility

  • Rated 1 out of 5 stars

    Wish I could give honest review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cant yet review the phone. I purchased it through Best Buy over the phone and the salesman was dishonest in its features and has held me up in ability to use it!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for reaching out to us, LorettaB. We're sorry to hear about your experience with the purchase of your phone from Best Buy. To assist you further, please provide us with more details about the concern you're facing so we can address them promptly. Please email us at supportforums@motorola.com for us to further assist you. -Mitch MotorolaMobility

  • Rated 1 out of 5 stars

    Bad phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't even holding my phone and it sent messages to one of my contacts

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi ElviraR, We're sorry to hear that these are happening on your phone. As we stand behind our products, we would like to investigate your feedback further. Write to us at supportforums@motorola.com. We'll be there to help. -Carlos MotorolaMobility

  • Rated 1 out of 5 stars

    Not Compatible with Cellphone Plan

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to return as it was not compatible with Xfinity Mobile.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your feedback regarding the Moto G Play (2024). We're sorry to hear that you had to return the phone due to a compatibility concern with Xfinity Mobile. We recommend checking with your carrier for compatibility details before making a purchase. If you have any further questions or need assistance, please feel free to reach out. We're here to help! -Aria MotorolaMobility

  • Rated 1 out of 5 stars

    I was sold a different phone from what I’ve paid f

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sold me a one sim phone when I asked for a 2 sim phone

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Jose, we're sorry to hear about the experience you had on your recent purchase. We would like to verify if you have already reached out to your point of sale to be assisted further on this matter. If not, we highly encourage you to do so as they are in the best position to provide you with the appropriate assistance. Should you have any further questions or concerns, please don't hesitate to contact us at supportforums@motorola.com. MotorolaMobility

  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Good battery for food price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well for what it costs. Decent camera. Good battery and sufficient storage. I have several apps and hours of music downloaded.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hello EvanP, We’re happy to hear your phone is giving you reliable performance with good battery life, storage, and camera quality. Thank you for sharing your experience and for choosing Motorola! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Performance better than expected for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Galaxy S23 ultra stopped working while I was on vacation and I needed an inexpensive phone that I could use for the time being before I could replace my Galaxy. I was pleasantly surprised how well the moto g play performs since I just came off a high phone. I would recommend the moto G play to anyone who wants a phone that just works for the price or like in my situation have a backup phone when your current one stops working.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you so much for sharing your experience, JohnnyR. We're glad to hear that the Moto G Play phone exceeded your expectations and served you well during an unexpected situation. It's great to know it delivered reliable performance when you needed it most, that's exactly what we aim for. We truly appreciate your recommendation. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. My dad just loved it. It’s super easy and flexible. My dad always wants something easy to use. So he loves it !!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi SubayaS, Thank you so much for your wonderful feedback. We’re delighted to hear that your dad loved the product and found it easy and flexible to use. Knowing it met his needs truly makes our day! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en -Carlos MotorolaMobility

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    MOTO g play 2024

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Moto 2021. It was very heavy. It hurt my hand to grip it. I bought this new model because it had twice as much memory. I loved that it was so much lighter. The displays are bigger. Easy to use. I really can't review battery life because I've only used it for a couple of days. Haven't used the camera yet.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your feedback, TiannaG. We’re glad to hear that the lighter design, increased memory, and bigger displays are making your experience more enjoyable. We hope you continue to love your new phone as you explore its features. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Joseph C.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an older guy, I just use a basic phone. The Motorolla Moto G-Play is a well functioning item for my needs, and is ' so far ' serving me well.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi JosephC, Thank you for sharing your experience! We’re glad to hear the Moto G Play is meeting your needs and serving you well. If you ever need help, give us a holler or reach out to our official Moto G Play community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 2 out of 5 stars

    Annoying Charging Issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone would be awesome at this price if it would charge properly. The same issue described by others. It will not charge unless it is restarted or charged while powered down. I replaced my 2021 Moto Play with this device, it is faster, has more storage and a better camera than the 2021. It supports 15 Watt charging but the brick must be purchased separately, it comes with a cord only. I wish I could recommend this phone but with the charging issues, I can't.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for leaving review, 76Hornet76. We are so sorry that your experience did not match your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    What an awesome Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought mine today. Bought as a phone to carry when hiking vs my primary.Was not expecting much, but out performs every phone I ever owned. Speakers are outstanding pictures are breathtaking.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi HowardV, Thank you for the amazing feedback! We’re so glad to hear your new Motorola phone exceeded expectations, especially for your hiking adventures. It’s great to know the speakers and camera are delivering such a fantastic experience! Welcome to the Moto family, and happy trails! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. I am completely recommend it to anyone

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi IsabelB, Thank you for sharing your experience. We’re glad to hear the device has been working well for you. Your recommendation means a lot, and we’re always here if you ever need assistance. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Satisfied customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is awesome and the customer service at the dadeland store was superb...

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi JuanM, We’re thrilled to hear you’re enjoying your phone and had a superb experience at the Dadeland store! Thank you for choosing Motorola and sharing your feedback. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone works great would recommend to everybody

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Moto g

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Motorola Moto is working great for me enjoying all the new features thank you so much.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      That’s fantastic to hear, MichaelL. We’re so glad you’re enjoying your phone and all its features. Thank you for being a part of the Motorola family. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en. -Mitch MotorolaMobility